We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Royal Hideaway Playacar

Travellers' Choice award winner
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Royal Hideaway Playacar
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,891 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Royal Hideaway Playacar
See the most recent reviews
Showing 3,401: English reviews
Sooke, Canada
Reviewed 23 October 2013

My Dearest Husband and I started our visit at Royal Hideaway October 21-24/2013.We were also returning to Excellence Riviera &Excellent Playa Mujeres for the rest of our 2 week holidays. I wish we had given Royal Hideaway more days to impress us as what they do right in my opinion is exceptional. We always have private transportation waiting for us...

 Report
Helpful?
1Thank 67islandgirl
RoyalHideaway1, Royal Hideaway at Royal Hideaway Playacar, responded to this review

Dear 67islandgirl, First of all we must say thank you for your amazing review even more you for the great recommendation. Thank you for choosing our resort for your vacations, that means a lot to us. We are honored to have had the opportunity to serve you. It’s fabulous to hear you really enjoyed your stay with us and that...

London, United Kingdom
Reviewed 22 October 2013

The Royal Hideaway is the ideal location for serious R&R: perfect beach, fabulous food and great staff. Spices wasn't open for dinner but we ate at Azia, The Grill and Palazzo twice, Palazzo was certainly our favourite - although the steaks at The Grill were pretty special. We also tried Las Ventanas and we were disappointed. The choice of food...

 Report
Helpful?
1Thank LouiseF16
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear LouiseF16, We are delighted that you and your wife chose The Royal Hideaway as a holiday destination. Our staff aspires to ensure that every guest has the most comfortable stay possible. We are proud to know that you would recommend our property to other visitors. Thank you again for your kind comments we hope to welcome you back again...

Memphis, Tennessee
Reviewed 22 October 2013

We just got back from our second stay at The Royal Hideaway, and once again, it exceeded our expectations. We were told that 30% of their guests are repeat customers, and I understand why. After staying here, you really don't want to go anywhere else. At breakfast on our first morning, we saw one of the staff, Isis, who we...

 Report
Helpful?
4Thank 615mm
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear M M, Thank you for your review about your recent stay at Royal Hideaway. We appreciate your comments both positive and negative about your experience as it helps us to improve our resort for future and returning guests. We regret to hear about the lack of overall maintenance, we will bring your comment to the management so it can...

Montreal, Canada
Reviewed 20 October 2013

Stayed 1 week at the Royal Hideaway Playacar, and enjoyed every minute. Staff were very friendly and helpful. The resort is very clean. The beach is out of this world, best beach we have seen so far. Eating at the Grill is perfect, as you enjoy the view of the turquoise ocean while eating lunch. Food was excellent. Appreciated the...

 Report
Helpful?
3Thank gzol2013
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Gzol2013, Thank you for the time you took to send us a review about your recent stay with us. We are so happy to read we were able to take care of you, providing you an excellent service. It was truly an honor to host you. It’s very exciting to hear that you enjoyed your vacation and that you...

Staten Island, New York
Reviewed 20 October 2013

Just got back from a 5 day stay at the Royal Hideaway. This was one of the best vacations I have been on in a long time. Food was great, the service was fantastic. The employees could not do enough for you. The beach and ocean was gorgeous and the pools were well maintained. Our concierge Hector could not do...

 Report
Helpful?
1Thank Sheila710
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Sheila710, Thank you for taking the time to post your kind comments regarding your most recent stay with us. We are more than glad to read you found our accommodation to your satisfaction and that you were pleased with our location. About your pillows remark we shared with our Housekeeping department, please feel free to contact to our customer...

Playa del carmen
Reviewed 20 October 2013

Stayed 9 days at this resort for a joint 50th birthday.bedrooms fantastic but bathrooms could do with updating,I would advise you to make dinner reservations prior to your arrival.westayed in blocks 22 and 23 which were ideally positioned,our concierge in 22 was marco who was very helpful. Staff overall are very friendly and cannot do enough for you especially Sergio,Christian,Isis,Jose,Bernardo,Miguel,jacket.restaurants...

 Report
Helpful?
3Thank Paula S
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Paula S, Thank you for your review of your most recent stays at Royal Hideaway and congratulations for your birthday. We appreciate your wonderful review and will pass along the nice compliments to our staff. Thank you for mentioning the excellent service you received during your stay, we work hard make sure that every guest is pampered. Please regard...

Saint Louis, Missouri
Reviewed 19 October 2013

We have stayed at this resort many times Very private and secured gate to main street...........The management has recently changed and we noticed some modifications in overall thrust of the facility. The amenity tote, or hat.........removed, flower arrangements in main building, scaled down, new people serving, only one luggage cart.....which was inoperable during our stay......... The food remained excellent, and...

 Report
Helpful?
2Thank WORLDTRAVELER_007_11
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear WORLDTRAVELER_007_11, We are always pleased to hear about our guests experiences at our property. Thank you for the time you took to send us your review. Thanks for mentioning the service our staff provided, that is what we think makes our resort really special. And we do hope that you will come again for another stay with us. Sincerely

Hersham, United Kingdom
Reviewed 18 October 2013

We really cannot say enough in praise of this hotel. The staff were all very attentive and would do anything to make your stay even more enjoyable. The management must invest time in their staff and this shows for example every dish served at your table was fully described by the waiter. The staff were happy to serve and never...

 Report
Helpful?
1Thank 741Barry
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear 741Barry, Thank you for the time you took to send us your review. We will pass along your kind words to our entire staff. We try hard to make each guest feel at home at Royal Hideaway and so we are pleased that you enjoyed your visit with us. We do hope to see you again to create lifetime...

Washington DC, District of Columbia
Reviewed 17 October 2013

My sister and I took our mom to celebrate her 80th birthday Oct 8-12, 2013. I chose this resort because of previous ratings. We were very please with the attentiveness of the staff, cleanliness of the rooms,resort and food. The beach is clean and the view is spectacular. Breakfast at Spices and lunch at the deck were always delicious, we...

 Report
Helpful?
3Thank Military09
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Military09, Thank you for choosing us to celebrate your mom’s birthday even more for sends us your kind review. We are happy that you enjoyed your stay with us and that you found everything outstanding. We are glad that you were happy with all the services that our staffing provided you. We wish you all the best and hope...

Westminster, Colorado
Reviewed 17 October 2013

My wife and I went to the Royal Hideaway for our honeymoon because we heard it was one of the best in Riviera Maya and it is a five-diamond resort and I'll just say I expected more from them because of their famous rating. As an opener, my wife is 17 weeks pregnant and she has a severe latex allergy....

 Report
Helpful?
2Thank Chris C
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Chris C, Thank you, for taking the time to post a review of your stay with us. On behalf of the management and staff of Royal Hideaway we would like to apologize that your experience did not meet your expectations. Our culinary team prides itself on delivering a memorable Food and Beverage experience at the resort and will be...

3,989 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3772)
Viewed
Hotel & Grounds (665)
Viewed
Pool/Beach Area (972)
Viewed
View from Room (97)
Viewed
Room/Suite (294)
Viewed
Bathroom (42)
Viewed
Dining (528)
Viewed
Family/Play Areas (17)
Viewed
Business Centre/Function Rooms (8)
Viewed
0:51
Videos (12)
Viewed
Other (1137)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (138)
Viewed
Amenities (13)
Viewed
Beach (5)
Viewed
Infinity Pool (1)
Viewed
Luxury Room (27)
Viewed
Pool (8)
Viewed
Dining (35)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (79)
Viewed
View from Room (3)
Viewed
Dining (23)
Viewed
Room/Suite (9)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (7)
Viewed
Hotel & Grounds (11)
Viewed
Business Centre/Function Rooms (10)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
9.3 km away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#58 of 213 in Playa del Carmen
4,862 reviews
12.0 km away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#47 of 213 in Playa del Carmen
1,329 reviews
4.2 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 213 in Playa del Carmen
8,015 reviews
Show Prices
Show Prices
Show Prices
12.4 km away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#35 of 213 in Playa del Carmen
9,098 reviews
0.4 km away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#38 of 213 in Playa del Carmen
5,285 reviews
1.8 km away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
4,290 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $459 - $891 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Barcelo, Orbitz, Hotwire, Cheap Tickets, Travelocity, Hotels.com, Priceline, TravelUp, TripOnline SA, getaroom.com and HotelQuickly so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
497 questions
Ask a question

See all questions (497)

Questions? Get answers from Royal Hideaway Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring Plenty of $1's and $5's. Also make your dinner reservations long before you come”
BeachDaddy1024, 29 Apr 2017 | Read review
“Closer to the beach would have better views but will cost more I suspect.”
CraigGoHokies, 29 Apr 2017 | Read review
“All the rooms have been upgraded. The buildings in the higher 20's will be closer to beach.”
pizzauomo, 26 Apr 2017 | Read review
“The rooms are in small building clusters. The closer you are to the beach, the better the view.”
Journeyman_Traveller, 24 Apr 2017 | Read review
“Every Room is great”
Chowy_64, 24 Apr 2017 | Read review
5 of 5