We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Royal Hideaway Playacar

Travellers' Choice award winner
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 442*
USD 341*
Great Deal
USD 374*
USD 374*
Compare best prices from top travel sites
and 11 more sites!
View Map
Add a photo
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

3,963 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Royal Hideaway Playacar
See the most recent reviews
Brisbane
Reviewed 30 January 2014

Our first trip to Cancun and we were happy with this hotel, great design and very spacious. Restaurants were very good, particularly the Azian and Michelin Star restaurant. Some of our requests were either ignored or the staff did not understand English, we had to keep chasing things up, one request 5 times which became a bit frustrating. Looks great,...

 Report
Helpful?
Thank Melinda B
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Melinda B, Thank you for the time you took to send us your review. We are sad to read that you did not feel your experience met your expectations on your recent stay at Royal Hideaway, we are concerned about the lack of service you encountered since your arrival; we share your experience with our Management to reinforce our...

Elkins Park, Pennsylvania
Reviewed 30 January 2014

Let me begin by saying there were many wonderful things about this hotel. The staff was fantastic. The food very good. The grounds private & really pretty. The biggest problem resulted from mildew. Our room ( 2723) smelled damp & musky. We didn't realize what a problem that would become. Now that I am home all of our belongings including...

 Report
Helpful?
4Thank Fran K
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Fran K, Thank you for taking the time to write a review about your recent stay with us. We sincerely regret that we did not meet your expectations; We do apologize for any inconvenience you might have encountered during your stay with us. One of the main goals of our respective teams in all departments is to work on...

America, The Netherlands
Reviewed 27 January 2014

This was our 2nd trip to Royal Hideaway, separated by 10 years. We had a lovely stay and would place it 3rd out of our 3 top favorites in the greater Cancun area, with only Le Blanc Spa and El Dorado Maroma ahead of it. We would certainly consider a return for the right price. We got what we considered...

 Report
Helpful?
19Thank ReviewerMaryland1
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear ReviewerMaryland1, First of all we would like to thank you for the time that you have invested in sharing your experience of your stay with us and for your thoughtful feedback. We appreciate all of our guests’ comments and suggestions regarding our services and facilities, because that helps us impulse and increase our ambition to achieve top quality service...

vancouver
Reviewed 27 January 2014

We stayed at the RH, in building 26, between January 7 and 21. It was one of the most relaxing resorts we have stayed at. It is a small property, smaller than we had anticipated, and one can easily walk to any restaurant within about 5 minutes or less. We loved all the restaurants - the variety of their food,...

 Report
Helpful?
6Thank marissaVancouver
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear MarissaVancouver, We would like to thank you very much for your comment on Tripadvisor, regarding your stay at Royal Hideaway. Thank you for your preference even more for give us the opportunity to live a true All inclusive luxury experience. We are delighted to read that you had a memorable stay with us and that you enjoyed our facilities...

Norfolk, VA
Reviewed 26 January 2014

I had an opportunity to tour the Royal Hideaway Playacar resort as my company was considering it for a future incentive trip. This hotel screams pampering! The security is very good at this hotel. It has 6 pools and 6 restaurants and is all-inclusive. I was in building 24 and it contained only 14 hotel rooms. Each building has it's...

 Report
Helpful?
1Thank Debbi B
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear PTdebbi, Thank you for your kind words. We are more than glad you choose it as your holiday destination. The beauty of Playa del Carmen is the perfect escape. We pleased to read that we made your experience, a lifetime moment. We hope you’ll join us again soon,

Montreal, Canada
Reviewed 21 January 2014

Really nice hotel, but de can see that they have difficulties maintaining the level of the begining since 2000. It is also a pitty they request dress code for all their evening restaurant, when the service and the knowledge of the staff doesnt match with that. They try tout act as professionnals but they are not... Si why a dress...

 Report
Helpful?
4Thank Spritchou
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Spritchou, Thank you for your review about your recent stay at Royal Hideaway. Regarding your remarks about our formal dress code for restaurants, we have also 2 casual places for dinner, The Grill and Spices, where the dress code is casual, long pants ( denim is allowed, collar shirt (Polo shirt is allowed) and casual sandals (Close toe sandals)....

Wimbledon
Reviewed 21 January 2014

Lots of good things about this hotel - several restaurants, great beach situation, two pools and plenty of loungers. As an all-inclusive, it scores highly, good quality in drinks, though the quality of the food can be variable. We found the best to be at Asia and the Grill. The Palazzo is a rather pretentious Italian joint, where the staff...

 Report
Helpful?
5Thank Merantum
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Merantum, Thank you for choosing us as a holiday destination even more for sends us your review. We are glad that you enjoyed the beauty of our property. We will share your experience with our Management. We hope you come back again, please remember that when you return to Royal Hideaway you are coming back to friends.

Dallas
Reviewed 20 January 2014 via mobile

Went here in mid December. The positives definitely outweigh any negatives. The highlights are the beach, the view from the pool, the drinks and most of the food. My wife would insist on me also noting the softness of the sand in the ocean, it's pretty sweet. Make sure you email your reservations for dinner the first 2 nights prior...

 Report
Helpful?
2Thank txWorldwide
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear TxWorldwide, Thank you for posting your comments relating to your recent stay at the hotel. Your review will always be welcome as well as your presence here in Royal Hideaway, your home away from home. We are pleased that you found our accommodation and hospitality to your satisfaction. We proud ourselves, we exceeded your expectations and to have fulfilled...

Grande Prairie, Canada
Reviewed 18 January 2014

The Food is amazing and fresh. Times are little bit irritating to book dinners and you must wear collared shirt to dinner or you will be eating in the room. The pools are clean and quiet and great service. But personally i hate sharing pools with the birds. So its hard to have lunch on the beach or by the...

 Report
Helpful?
5Thank TK4Travel
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear TK4Travel, Thank you very much for sharing your experience at Royal Hideaway with future travelers; we regret we were not able to fully meet your expectations. Regarding your comment about maintenance, please note that we follow strict standards to ensure rooms are properly inspected and cleaned prior to the arrival of our guests. We shared with our management and...

Lincoln, United Kingdom
Reviewed 18 January 2014

We had been to the Riviera Maya in the past two years both times to Secrets Maroma Beach hotel. Although we loved that hotel we thought we would have a change this year so inevitably we were going to compare it to Secrets. Our stay did not start well, having travelled 16 hours to get there our taxi dropped off...

 Report
Helpful?
8Thank Cloughie2
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Cloughie2, First of all thank you for choosing our Royal Hideaway as a holiday place. We regret to hear that we didn’t meet your complete satisfaction. We are always concerned about our guests’ wellbeing and strive to make their holiday at our property an unforgettable experience. We do apologize for any inconvenience you might have encountered during your stay...

4,005 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3788)
Viewed
Hotel & Grounds (669)
Viewed
Pool/Beach Area (979)
Viewed
Dining (530)
Viewed
View from Room (97)
Viewed
Room/Suite (294)
Viewed
Bathroom (42)
Viewed
Family/Play Areas (17)
Viewed
Business Centre/Function Rooms (8)
Viewed
0:51
Videos (12)
Viewed
Other (1140)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (138)
Viewed
Amenities (13)
Viewed
Beach (5)
Viewed
Infinity Pool (1)
Viewed
Luxury Room (27)
Viewed
Pool (8)
Viewed
Dining (35)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (79)
Viewed
Pool/Beach Area (7)
Viewed
View from Room (3)
Viewed
Dining (23)
Viewed
Room/Suite (9)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (11)
Viewed
Business Centre/Function Rooms (10)
Viewed
Other (15)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
9.3 km away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#59 of 214 in Playa del Carmen
5,009 reviews
12.0 km away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#49 of 214 in Playa del Carmen
1,350 reviews
5.5 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#23 of 214 in Playa del Carmen
8,124 reviews
Show Prices
Show Prices
Show Prices
12.4 km away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#38 of 214 in Playa del Carmen
9,163 reviews
0.4 km away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#39 of 214 in Playa del Carmen
5,336 reviews
1.8 km away
Playacar Palace
Playacar Palace
#19 of 214 in Playa del Carmen
4,354 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $392 - $885 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Barcelo, Booking.com, Expedia, Hotels.com, Travelocity, Priceline, TravelUp, Hotwire, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
521 questions
Ask a question

See all questions (521)

Questions? Get answers from Royal Hideaway Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the second floor rooms facing the ocean would appear to be the nicest rooms at the property.”
edc179, 21 May 2017 | Read review
“All rooms are well located and you can either be near the beach or near the restaurants.”
billwhc, 13 May 2017 | Read review
“As with most hotels, rooms nearer to the beach/pool.”
188bethp, 8 May 2017 | Read review
“All the rooms are great. Not a ton of ocean views but the walk to the pool/beach is so pretty, you don't even care.”
416frankv, 3 May 2017 | Read review
“Bring Plenty of $1's and $5's. Also make your dinner reservations long before you come”
BeachDaddy1024, 29 Apr 2017 | Read review
5 of 5
Bookit.com
USD 341* /night
View Deal
Barcelo.comUSD 374
Hotwire.comUSD 374
travelup.comUSD 442
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates