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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,885 Reviews from our TripAdvisor Community

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Showing 3,396: English reviews
Hendersonville, North Carolina
Reviewed 11 January 2014

My husband and I and our son and daughter-in-law stayed at the Royal Hideaway from Dec. 27-Jan.2. We thoroughly enjoyed our time. It was raining when we arrived and Spices restaurant was closed but Christian made sure that the cooks and staff stayed over so we could have lunch. Although the rooms had a musty smell, they were very clean,albeit...

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4Thank NancyW1955
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear NancyW1955, We really appreciate the time you have taken to express your experience. For us it’s an honor to read your review it's motivating to all of our staff to know we excited your expectations making your vacation a memorable experience. Our main goal is to always make our guest feel pampered in the harmony and excellence of our...

San Clemente, California
Reviewed 9 January 2014

We are currently staying at the Royal Hideaway Playacar, and I am exhausted from lack of sleep. The loud "booming" bass of the music at the resort next door (The Allegra?) keeps me up until well past 1am and has twice awoken me at 5am, even though I am several buildings away in Building #29. This morning at 5:15am, I...

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6Thank Neitz2014
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Neitz2014, We appreciate your honest and thorough feedback. We are disappointed to hear that your recent stay with us was less than exceptional. Guest satisfaction is of the utmost importance to us here at Royal Hideaway and we apologize for the inconvenient you experienced. We will be sharing your comments with our management for further review, and to help...

New Haven, Connecticut
Reviewed 9 January 2014

I stayed here in 09/2012 and felt the need to come back to review after a sub-par visit to a different all-inclusive during my last trip to the Caribbean. This place is unbelievable. Service is impeccable, the restaurants are fantastic, and the rooms are appointed so well. Breakfast by the beach was certainly our most favorite part, and the beach...

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1Thank VacayJam
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear VacayJam, Thank you for your feedback about your stay to Royal Hideaway. We appreciate your kind words. We are so pleased that you enjoyed your trip and found our resort as an outgoing, gorgeous and relaxing place. Until next time,

Reviewed 9 January 2014 via mobile

One of the nicest vacations I ever had. Beautiful clean hotel. Food as good as most high end Chicago restaurants. Service very attentive. Would go back in a heart beat. No kids, only teens so quiet. Activities but no Cancun like shouting announcer types ruining the atmosphere. No nickel and diming, if you want premium liquor (except wine),no extra charge....

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4Thank John C
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear John C, We would like to thank you very much for your comment on Trip advisor, regarding your stay at Royal Hideaway. We always try to do our best to make sure our guests have the best experience while staying with us and it is a great reward to read that you appreciated our facilities as well as our...

Los Angeles, California
Reviewed 8 January 2014

We were surprised how great it is. Paradise! The best beach I ever seen! Really white sand! By the way, nearest resorts were full of people in the beach and water, but our just great and beach chairs and beds in this resort were the best. I love that main pool is located on the beach, but chairs there you...

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8Thank OlenaLy
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear OlenaLy, Thank you so much for your comments; we are proud of our team of hardworking and friendly staff who does an excellent service. Your review shows that we are on the right path to achieve this goal. Thank you for your lovely feedback which we have passed to each department and who really appreciate such lovely comments. We...

Argentina
Reviewed 8 January 2014

We have been at the Royal Hideaway for our honeymoon on past December and the experience was absolutely outstanding. I must say thought that this experience wouldn't be the same without our concierge Delia (2 of the four stars on my rating goes for her) on "Las Amapolas" Villa. She was absolutely on top of everything, taking care of even...

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4Thank JaypeeTrv
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear JaypeeTrv, We’re really pleased that you chose Royal Hideaway as your Honeymoon destination; we pride ourselves on our consistent service efforts. We truly appreciate the time you took to write your review; we shared your review with our management, our guest’s feedback helps us to focus our attention in the areas where we need improvement and to enhance our...

St. Louis
Reviewed 8 January 2014

My husband and I needed a break this fall so we decided to return to Royal Hideaway for the third time. THings have changed. The property is a bit in disrepair and is showing it's age. We had to wait in line for drinks. I thought the concierge was ridiculous. He wanted me to fill out some survey to laud...

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4Thank hhball
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Hhhball, Thank you for the time you took to send us your review. We are sorry to hear that you did not feel your experience met your expectations on your recent stay at Royal Hideaway. We really sorry to read about the lack of service you encountered since your arrival; we share your experience with our management to reinforce...

Chicago, Illinois
Reviewed 7 January 2014

Beautiful beach, nice pool, and well kept grounds. Well appointed rooms. Providing a concierge in each building daily from 8AM to 5 PM is a great touch (our concierge was quite helpful, friendly, and efficient). Good attentive service in all the restaurants. The food is of a higher quality than in other all-inclusive resorts in Playacar. We particularly liked the...

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5Thank Experienced_11
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Experienced_11, We appreciate your comments both positive and constructive about your experience as it helps us to improve our resort for future and returning guests. Regarding your remarks about the lack of service that our Front Desk and Concierge teams, we will bring your comment to the management so it can be addressed and we assure you the necessary...

Montreal, Canada
Reviewed 7 January 2014

My wife and myself were there for ten days in November 2013 We like smaller hotel and this one was perfect (200 rooms). The setting is idyllic, and the relaxation guaranted Good service, good food, wonderful beach. What else to say. Chantal & Sylvain Montréal, Canada

Review collected in partnership with this hotel
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3Thank Sylvain V
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Sylvain V, Thank you for the time you took to send us your review. Comments like yours make us proud and encourage us to keep on working hard and offering the best of service to our dear guests. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible. We are deeply pleased...

Zurich, Switzerland
Reviewed 6 January 2014

My wife and myself just spent 12 days at this resort. We normally do independent traveling so choosing the all inclusive type was new to us. The setting is idyllic, and the relaxation guaranteed. 'No' is a word the staff of this hotel just don't know. There is always an alternative and they really pamper you. Every villa has a...

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5Thank Diego T
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Diego T, We are more than pleased to read you found our accommodation to your satisfaction. We appreciate the time you took to send us your experience, we love create a lifetime impression for our guests, as they are our goal and we are proud to know you experienced on your recent visit. Our staffing is always willing to...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $452 - $878 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
497 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are in small building clusters. The closer you are to the beach, the better the view.”
Journeyman_Traveller, 24 Apr 2017 | Read review
“Every Room is great”
Chowy_64, 24 Apr 2017 | Read review
“We were located by the serenity pool, close to the lobby, which was very quiet.”
RandRabroad, 21 Apr 2017 | Read review
“31,27 and 24 are close to the pool”
DaveNfld, 3 Apr 2017 | Read review
“If you can't walk steps, ask for a room on the ground floor. The 3 floor villas don't have elevators.”
Jim_fromPGH, 31 Mar 2017 | Read review
5 of 5