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Royal Hideaway Playacar

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Traveller (4589)
Pool & Beach (1158)
Dining (699)
Overview
  • Excellent75%
  • Very good17%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“las ventanas”(424 reviews)
“the grill”(624 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Royal Hideaway Playacar
Special Offer: Join my Barceló
Hotel deals
Offers from Royal Hideaway Playacar
Special Offer: Join my Barceló
Hotel deals
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Reviews (4,931)
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4,234 results
Traveller rating
3,076
748
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106
54
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3,076
748
250
106
54
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All reviewslas ventanasthe grilldinner reservationsallegria barvilla conciergespices restaurantclub royaledeck restaurantdinner theaterinfinity poolchef's tablewalk in closetother resortssax playerour honeymoonall inclusive resortquiet resort
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1,611 - 1,615 of 4,234 reviews
Reviewed 13 October 2015

Beautiful rooms clean and well appointed. Concierge service not as good as last visit. Our reservation was changed for dinner last minute by the hotel as a restaurant had to close. We were not told in person and instead a note slid under the door....More

Thank Laura312121
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 30 October 2015

Dear Laura312121, Thank you for sharing with our readers and future visitors about your recent stay with us at Royal Hideaway Playacar. It was a pleasure to assist you. We really appreciate your valuable feedback; it is a motivation to us and also a helpful...More

Reviewed 11 October 2015 via mobile

My husband and I spent 4 amazing nights here! Everything was top notch..from the food to the drinks to the service. The resort was exactly what we were looking for...quiet...attentive and beautiful. We enjoyed every minute of it and will definitely return!More

2  Thank Nikiweston
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 12 October 2015

Dear Nikiweston, Thank you for your lovely thoughts about the hotel and our staff. We are so pleased to hear that you had an enjoyable stay with us. Our team here at Royal Hideaway consistently makes every effort to provide an excellent service to all...More

Reviewed 11 October 2015

Our stay at the Royal Hideaway was absolutely amazing! I recommend the resort 100%! From the moment we walked through the beautiful lobby the service and staff was perfect. Everyone went above and beyond to make sure our stay was the best. The waiters were...More

2  Thank Christina H
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 12 October 2015

Dear Christina H Thank you for choosing Royal Hideaway to celebrate your special honeymoon. Congratulations once again! We are happy to hear details about your amazing experience at our resort. Please contact us directly when you are planning a return visit as we would be...More

Reviewed 10 October 2015

Beautiful resort great beach and pool areas. However not all restaurants open every night. The dinner theater was closed. Under renovations?? Never saw anyone working. The real buzz was that the resort was only 60% filled. So no breakfast buffet. Used the Spice restaurant for...More

4  Thank Steve G
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 12 October 2015

Dear Steve G, Thank you for your review. It is nice to hear that you enjoyed the beautiful beach and the pools at the resort. We take your feedback seriously and your comments will be shared with the corresponding department. Regarding the breakfast buffet at...More

Reviewed 9 October 2015

Just returned from a fabulous 1 week stay at Royal Hideaway. They present an outstanding setting. The staff is outstanding. Oswaldo, Christian, Ricardo, Gregorio, bartender Jorge are all on top of their game. You ask them, you get it. Roberto was our concierge for a...More

3  Thank Tony G
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 12 October 2015

Dear Tony G, Thank you for your great review. I am very pleased to see that you had a lovely experience during your stay. I will share your compliments with the staff, they will be very happy to hear about your fabulous week. We look...More

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Best Value Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 378 - USD 656 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 378 - USD 656 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4589)
Pool & Beach (1158)
Dining (699)
Room & Suite (522)
Family and Play Areas (21)
Amenities (13)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
Pipedreamers
20 April 2018|
AnswerShow all 3 answers
Response from 1diva | Reviewed this property |
While there is complete accessibility throughout the property, here is a little tip to help with access to Azia , the Asian restaurant .Use the ramp which is located to the left of Bar Allegria( if you are facing Allegria... More
1
Vote
Angela H
19 April 2018|
Answer
Response from djmfoodies | Reviewed this property |
go tot he website and connect there
0
Votes
Richard M
19 April 2018|
Answer
Response from djmfoodies | Reviewed this property |
honestly all the rooms are great, if you want to be closer to the main pools, upgrade to lux... if you want the top, then get the presidential suite...
1
Vote
Room Tips
"All rooms have advantages"
Read review
"The Mexican restaurant was the only disappointment."
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"No problems"
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"Room was very pleasant, only one small issue that the refrigerator did not cool the beer well."
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