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HM Playa del Carmen

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HM Playa del Carmen
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468 Reviews from our TripAdvisor Community

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There are newer reviews for HM Playa del Carmen
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Showing 197: English reviews
Reviewed 18 January 2017 via mobile

Everything you would expect and more!! The staff, wow, amazing! So so friendly and speak such good English. Made you feel so welcome and the prices are amazing! Can't fault a thing. Bar is lovely and so cheap. Wish it stayed open later though! Very good location a 5/10 min walk from everything. So many activities, BPM festival was amazing,...

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1Thank Adeana A
Reviewed 11 January 2017 via mobile

Mutton dressed as lamb, nothing more than a facade. Literally. The building is old and mouldy and they've dressed it up with a tropical looking facade so it is appealing from the street. We had to move rooms because of the stench of the mould, and a rusty makeup lamp in the bathroom. Our air conditioning in the new room...

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4Thank Flight_JJ
Estelle L, Director de Relaciones Públicas at HM Playa del Carmen, responded to this review

Dear client, Thank you for your time on this review. We are very disappointed to read you didn't enjoy our hotel and we apologise for not living up to your expectations. Our maintenance department has been informed about this review and will be checking all rooms in search of the facts you have mentioned. At HM Playa del Carmen we...

Reviewed 9 January 2017 via mobile

Well did not know what to expect but was pleasantly surprised staff were welcoming, and went out of there way so many times to look after the odd ball Aussies. Really laid back bar area in from of pool, heaps of scenery and banana trees to look at to pass the time between outings. Easy stroll to the long crazy...

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Thank joe b
Reviewed 8 January 2017 via mobile

Nice hotel in a great location. Less than 5min walk to the beach. Lovely pool and rooms are big! Staff are very helpful and are happy to help book any tours etc or provide advice. Breakfast at hotel was basic but yum and was more than enough. Would stay again. Great value for money.

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Thank Nate G
Baltimore, Maryland
Reviewed 8 January 2017

Lovely hotel in a great location and workers always happy. Housekeeping was great and asking for extra towels was not an issue. Breakfast good but too busy to sit down and relax as we felt that they needed our table for awaiting guests. Liked the pool. Location just incredible. Our room was not 5 stars but it was very good.

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1Thank burnsg61
Reviewed 7 January 2017 via mobile

Beautiful pool area, standard rooms. Was having a great time until I had a shower with this disgusting hair ball (not mine). I requested the shower to be cleaned as it obviously was not cleaned in between guests. Concierge said he would ask the manager to speak with me the following day (he/she never bothered to attempt to contact me)....

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2Thank Brodieonholiday
Estelle L, Director de Relaciones Públicas at HM Playa del Carmen, responded to this review

Dear Brodie, Thank you for your time on this review. We would like to apologise for the inconveniences caused during your stay. We will be sending your comments to the departments involved (maintenance, cleaning, reception) so that this doesn't happen again. At HM Playa del Carmen we read all the reviews as they help us to improve day by day....

Surrey
Reviewed 6 January 2017

As a previous review contributor, we booked this hotel as a last minute type of deal. The reason why we ended up selecting this hotel is that it was a "regular" hotel not an all-inclusive resort. Most direct charter companies seem to favour the all-inclusive resorts and there are not too many plain central hotel options available. This was one....

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3Thank vandrare
Woodstock, Illinois
Reviewed 6 January 2017 via mobile

We stayed at HM after careful consideration of reviews on TA....but I cannot see what all the great reviews were about because while it had some good aspects for the most part it was just 1 step above a Super8! Paper thin walls allowed us the honor of listening to everyones nightly escapades...morning tromping and yelling to get to the...

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3Thank Katt D
Estelle L, Director de Relaciones Públicas at HM Playa del Carmen, responded to this review

Dear client, Thanks for your time on this review. We would like to apologise if our hotel didn't live up to your expectations. We read all comments with the intention of improving our service day by day. Our front desk will be notified about your opinion and hopefully this situation will not repeat in the future. Thanks again for your...

Toronto, Canada
Reviewed 2 January 2017

We booked this hotel very last minute and was worried perhaps it was too good to be true. It wasn't. The hotel is perfect. Really nice pool, with loungers to lie out (no umbrellas but the hotel is nicely shaded), lovely staff, amazing breakfast, nice and large rooms and a fantastic location. The hotel isn't on the beach but truthfully...

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4Thank 12345charlie318
Texas
Reviewed 2 January 2017 via mobile

We stayed at this hotel for seven nights during our Dec 2016 trip. The hotel is quiet at nights and away from the "happening" parts of Playa Del Carmen. But, it is walking distance of just ten minutes from the beach and so I was able to enjoy sunsets. It is also walking distance from all the restaurants and live...

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3Thank isairasiki

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $108 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
21 questions
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Questions? Get answers from HM Playa del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second and third floors are more private, away from the pool.”
742marinah, 11 Apr 2017 | Read review
“You do need a balcony”
286sandiew, 7 Apr 2017 | Read review
“so if you want a more peaceful stay maybe ask to stay on the second or third floor.”
briefcase91, 2 Apr 2017 | Read review
“Don't just stick to 5th Ave try the back streets”
36oonaghr, 6 Mar 2017 | Read review
“The ground floor is best for seniors and people with children.”
259brigittew, 3 Mar 2017 | Read review
5 of 5