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HM Playa del Carmen

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HM Playa del Carmen
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468 Reviews from our TripAdvisor Community

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Showing 197: English reviews
McAllen, Texas
Reviewed 1 February 2017

My husband and I spent the weekend in Playa del Carmen, we loved the installations, the pool area is a great space to take sunbaths while enjoying a cocktail made by the great bartenders Kevin and Raul (try the chelada with Sol beer). The rooms are spacious and with a very comfortable bed, the bathroom is huge! the rooms are...

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1Thank Silvia d
Sarasota, Florida
Reviewed 27 January 2017

After a long journey we arrived late at night and the welcome of the evening staff was second to non. In the morning went to the beach and found a lovely clean beach with plenty of space to relax. Had a problem with ants in the room and the staff sorted out the problem within minutes. Drinks great and met...

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2Thank arturosol078
New York City, New York
Reviewed 27 January 2017

No better place to escape freezing nyc than playa del carmen, the food is amazing, the beaches are perfect, its sunny all day every day. Now i stayed at HM for the first time and had a great experience, the hotel was full but it did not feel packed. Its a close enough walk to 5th Ave although i recommend...

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Thank JayNiel09
Denia, Comunidad Valenciana, Spain
Reviewed 26 January 2017

The hotel has a really stunning pool area, and is in a great location for getting out and around Playa and the surrounding areas. Big comfy room, with big bathroom. The food is distinctly average, both the breakfasts and food ordered at the bar. Better to eat out!

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1Thank Feelgreatbreaks
Ensenada, Mexico
Reviewed 26 January 2017 via mobile

Great place to stay in Playa Del Carmen. Steps from all the action of town (without the noice). Close to the beach. Clean. Great service from all the staff, great bartenders and very nice pool. Would definitely stay again!

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1Thank bahamima
Stroud
Reviewed 25 January 2017

We were very happy with the quality of the hotel. The room had everything we needed and was comfortable and tastefully furnished. It's really easy to get to the beach and the main town from here, all can be done on foot. Breakfast and bar snacks were very good. Happy hour and specials on snacks were great value and very...

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1Thank Sian G
London, England, United Kingdom
Reviewed 25 January 2017

Had a fabulous stay at this place. It really was a little oasis in the middle of the hustle and bustle of Playa. Amazing vibe as soon as you stepped foot in the place. Great location - everything walkable Room was so spacious and had lovely features in. Attention to detail! Staff were on point and very friendly. Big shout...

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Thank Clare H
Fort Collins, Colorado
Reviewed 24 January 2017

As others have stated, this place is perfectly located, 5th Ave and the beach are a short walk yet you are away from the hustle/bustle. The staff were all wonderful and a special note especially for Raul and Israel who took care of us like we were family. The breakfast with made to order omelets was awesome and Israel's special...

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1Thank keking123
Reviewed 21 January 2017 via mobile

Location is best, near everything! And the hotel staff is so nice and friendly. Rooms are clean, unfortunately we didnt have balcony, which would have been nice. Our room had 2 medium size beds instead of 1 big. The water in the pool is quite cold, but its only refreshing. Maybe not the best option for families with little children,...

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Thank Marko M
Frankfurt, Germany
Reviewed 18 January 2017

The hotel is well located, away from the main and loud street but very close to the city center and the beach (reachable walking in 5 minutes). the hotel is modern, clean, well equipped. The breakfast, as well as the food at the pool bar are really good! I would say nevertheless that the people at the reception were not...

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Thank Camille B

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $107 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
21 questions
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Questions? Get answers from HM Playa del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second and third floors are more private, away from the pool.”
742marinah, 11 Apr 2017 | Read review
“You do need a balcony”
286sandiew, 7 Apr 2017 | Read review
“so if you want a more peaceful stay maybe ask to stay on the second or third floor.”
briefcase91, 2 Apr 2017 | Read review
“Don't just stick to 5th Ave try the back streets”
36oonaghr, 6 Mar 2017 | Read review
“The ground floor is best for seniors and people with children.”
259brigittew, 3 Mar 2017 | Read review
5 of 5