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HM Playa del Carmen

Av. Constituyentes No 180, Playa del Carmen 77720 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (966)
Pool & Beach (165)
Room & Suite (163)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from HM Playa del Carmen
Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#45 of 310 hotels in Playa del Carmen
Travellers' Choice

Looking for a place to stay in Playa del Carmen? Then look no further than HM Playa del Carmen, a romantic hotel that brings the best of Playa del Carmen to your doorstep.

Rooms at Carmen Hotel provide a flat screen TV, air conditioning, and a refrigerator, and guests can stay connected with free internet access.

In addition, while staying at HM Playa del Carmen guests have access to 24 hour front desk, a concierge, and room service. You can also enjoy a pool and free breakfast. Need a place to park? Free parking is available at HM Playa del Carmen.

Close to some of Playa del Carmen's most popular landmarks, such as Nuestra Senora del Carmen Catholic Church (0.7 mi) and Galeria Luis Sottil (1.2 mi), Carmen Hotel is a great destination for tourists.

While you’re here, be sure to check out some of the Italian restaurants, including La Famiglia, Casa Sofia Playa del Carmen, and 500 Gramos Grill, all of which are a short distance from Carmen Hotel.

Playa del Carmen is also known for some great ancient ruins, including Zona Arqueologica Playa del Carmen, Monica, and Viajes 307, which are not too far from HM Playa del Carmen.

We’re sure you’ll enjoy your stay at HM Playa del Carmen as you experience everything Playa del Carmen has to offer.

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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Baggage storage
24-hour front desk
Pool / beach towels
Outdoor pool
Bar / lounge
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Sun loungers / beach chairs
Sun terrace
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Laptop safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish
1079Reviews63Q+A66Room tips
Traveller rating
  • 725
  • 254
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Time of year
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Popular mentions
Jessica F wrote a review 8 Oct
1 contribution
What an incredible hotel. The location was so close to 5th Avenue 👏 which has great food and a night life. Definitely one of my favorite parts. The hotel was really nice and incredibly reasonable. The decor looked great and the service was excellent. Cuba, the concierge, was excellent. We came on a day that he was off and he showed up and was incredibly helpful. We booked a package to Chichen Itza and Xplor. He explained the details and recommended great restaurants. He also taught me how to use WhatsApp that way I could make international calls and checked in throughout my stay to make sure we were accommodated. The food was also really great. My only recommendation is getting a boxed lunch if you plan to be gone throughout the day. Highly recommend!
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Date of stay: October 2021Trip type: Travelled with friends
Crispen M wrote a review Sep 2021
2 contributions
This is a hotel situated just outside the busy (sometimes a bit too busy) touristic main street but within a very short walk to whatever one fancies such as beach or shopping, bars and restaurants. The hotel is secluded, is modern and still with stylish character and is very well kept and exceptionally clean. The staff is most friendly and helpful, with Julieta being one to be especially remembered. The combined garden and pool is perfect for finding a spot either in the sun or shade alternatively by the pool bar while having a seat in the water.
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Date of stay: August 2021Trip type: Travelled with friends
Lorenz N wrote a review Sep 2021
Bochum, Germany11 contributions3 helpful votes
In September 2021, it was already my second time in this hotel (1st time in 2016) and I would still come back a third time! The hotel is located at a centric place, close to 5a Avenida and the beach. However, it is not noisy. Entering the hotel is like walking into a quiet parallel world. Beds at the pool are comfortable, in the background there is some nice chill out music playing. Go to the pool bar! Yami, Samuel and Beto are not only making great cocktails, they are also very nice people! Rooms are clean and combine Mayan tradition and minimalism in a very nice way. Also big thanks to Armando, Ricardo and Julieta from reception desk. Talk to these guys, they can tell you great recommendations what to do. If you want to book a trip, ask Cuba. I never felt that he tried to sell something to me, he was rather a good advisor what to do and what not. Breakfast is very Mexican and not European, but that's why I am traveling. In case of doubts, Fedra was a great help and I could enjoy every breakfast. As I said, I will come back to this hotel!
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Date of stay: September 2021Trip type: Travelled solo
Spencer wrote a review Aug 2021
13 contributions16 helpful votes
This is a nice hotel where I would stay again. The rooms aren't big, but a family of four fits nicely. The breakfast is delicious and was included. The pool is nice and the bar is great. The staff are really nice and helpful. It was close to 5th Ave, but far enough where we weren't bothered by noise at night. We also did an all-inclusive in Puerto Morelos, which was way more expensive. They're both good experiences. But for the money, this is a better deal. Stay here or other hotel in PDC if you want to see more of Mexico, walk around, try different restaurants, and shop. Stay in all-inclusive if you want to relax, lounge, and eat and drink. I recommend bringing cash (dollars) for tips.
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Date of stay: August 2021
Sleep Quality
Room Tip: All rooms face the pool. No great views from the window. I did not see an elevator.
See more room tips
george c wrote a review Aug 2021
Ottawa, Canada1318 contributions78 helpful votes
Amazing. Location food rooms and service were incredible. 85 Canadian per night was worth triple that. I will be back. Location was perfect. Walking distance to mega mart which kicks Walmart’s rear end. 5th avenue close by as well.
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Date of stay: August 2021
Trip type: Travelled on business
USD 74 - USD 147 (Based on Average Rates for a Standard Room)
carmen hotel playa del carmen
Carmen Inn
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about HM Playa del Carmen
Which popular attractions are close to HM Playa del Carmen?
Nearby attractions include Playacrawl (0.5 km), Ambarte (0.2 km), and Coco Bongo Playa del Carmen (0.4 km).
What are some of the property amenities at HM Playa del Carmen?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at HM Playa del Carmen?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at HM Playa del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at HM Playa del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to HM Playa del Carmen?
Conveniently located restaurants include Harry's, Rockas Jamaican Kitchen, and Mu. Burgerhouse 10 Av.
Are there opportunities to exercise at HM Playa del Carmen?
Yes, guests have access to a pool and a fitness centre during their stay.
Is HM Playa del Carmen located near the city centre?
Yes, it is 0.1 km away from the centre of Playa del Carmen.
Which languages are spoken by the staff at HM Playa del Carmen?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to HM Playa del Carmen?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.6 km).
Is HM Playa del Carmen accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.