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HM Playa del Carmen

TravelocityUSD 146*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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HM Playa del Carmen
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497 Reviews from our TripAdvisor Community

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Showing 211: English reviews
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A TripAdvisor Member
1 review
Reviewed yesterday NEWvia mobile

This hotel is a disgrace for the hospitality industry. As a guest, you're forced to wear a wristband attached to your wrist with a plastic that can only be forced broken to be removed. Although wearing wristband makes sense in all-inclusive resorts, this hotel is neither a resort nor offers all-inclusive package. The wristband is a medium size black and...

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Helpful?
Thank A TripAdvisor Member
London, United Kingdom
Reviewed yesterday NEWvia mobile

This hotel is an absolute disgrace because of cleanliness problems, cheating bar staff and discourteous front desk staff. It claims to be a 4-star establishment but fails to deliver up to standard. We stayed a total of 8 nights and we're utterly disappointed and shocked. Here is why. Rooms:- -Pillows smell like someone's dried saliva and even after tipping housekeeping...

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Helpful?
Thank 413schpitzar
Chandler, Arizona
Reviewed yesterday NEWvia mobile

Cute hotel, walking distance to everything. Wish there would've been more privacy with the bathroom. We booked ahead of time, when we got there we were told they only had double beds instead of what we originally book. Also, if we wanted a balcony it would be an extra charge which we thought it was a good idea until we...

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Thank kaaaaaaaayFy
Vancouver, Canada
Reviewed 3 days ago NEW

It's a great place only minutes away from the famous 5th Ave, and Coco Bongo. Super quiet, clean, and luxe. Staffs are amazingly helpful and nice. It's only 7-10 minutes walk to the beach and ADO bus terminal if you're planning to go to Tulum, or Cancun. Breakfast was really nice, and the room service was amazing, they surprised us...

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Helpful?
Thank May_Malek
Northampton, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed at this hotel for 10 nights , had a lovely relaxing holiday , very quiet but also just around the corner from all the hustle and bustle if wanted , beach just down the road lovely 5 min walk , shopping centre across the road , room was spotless and cleaned daily , soap , shampoo , hair conditioner...

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Thank Justinbrawn
Reviewed 5 days ago NEWvia mobile

Gorgeous hotel! A designer's dream! Great service, hospitable and friendly staff. Right in the center of town...5 minute walk to the beach. The beach bar that's affiliated with the hotel offers umbrellas for a price which is then reimbursed in food...the strawberry margaritas are to die for!

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Thank Dbfaith
Reviewed 6 days ago NEW

We had a nicely appointed super clean room with great service to clean/tidy if you request. I can highly recommend this hotel if you want a small, boutique-like and relaxing experience. The staff are ALL fantastic. The pool and bathing area is ideal. We stayed with breakfast included, but as a bonus the food and cocktails were really great and...

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Thank tom d
Reviewed 1 week ago

The coziest hotel I have been to so far. The rooms are modest, but the decour is quaint. The shower and the toilet rooms!!! SO BEAUTIFUL, twimmed with mosaic. The pool is absolutely outstanding! And, of course, breakfast food was so delicious with vast variety. We wish we stayed there longer!

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Helpful?
Thank Svetlana D
Vancouver, Canada
Reviewed 1 week ago via mobile

I stayed at this hotel for four nights . It was me and my wife. This is a small hotel so don't expect several restaurants and bars ! Not comparable to all inclusive resorts. I really enjoyed my stay. It is very close to 5th Ave where all the activities are, however it is quite and you can rest. It...

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1Thank Ahmadvancouver
San Francisco, California
Reviewed 1 week ago

I've luckily had many holidays in Mexico, to this day it continues to be my favorite destination because the culture is so rich and the people are so over the top nice its hard to believe. There is no other place that I travel to and don't feel a language barrier, staff are excellent regardless of the hotel you stay...

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Helpful?
Thank leesarah6

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Internet
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Concierge
  • Laundry Service
  • Multilingual Staff

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $117 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
23 questions
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Questions? Get answers from HM Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you a get a room far from the main street for less noise, but we heard almost nothing.”
May_Malek, 26 May 2017 | Read review
“1st Floor opposite end to the bar area seemed to be a quiet area to have a room.”
tomdP1070XU, 23 May 2017 | Read review
“We had main floor facing pool. Was great / very convenient / quiet. .”
SweetCaroline09, 3 May 2017 | Read review
“Second and third floors are more private, away from the pool.”
742marinah, 11 Apr 2017 | Read review
“You do need a balcony”
286sandiew, 7 Apr 2017 | Read review
5 of 5
Travelocity
USD 146* /night
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Prices are for 1 room, 2 adults
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