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Carretera Chetumal - Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
10 people have started booking this hotel
Expedia.com
USD 773
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Free cancellation until 21/11/21
Booking.com
USD 773
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Free cancellation until 21/11/21
Reserve now, pay at stay
Snaptravel
USD 649
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Hotels.comUSD 773
Prestigia.comUSD 674
Orbitz.comUSD 773
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (10765)
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Panoramas (112)
Videos (3)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Italian and 1 more
7796Reviews1668Q+A100Room tips
Traveller rating
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Popular mentions
Alex R wrote a review Yesterday
2 contributions
As per my previous review, I stand my my words regarding the hotel and parks, they facilities are among the best I have ever stayed at, the staff is beyond great and the food truly delicious at every restaurant. However I have yet to receive a resolution to the huge issues I have had with the membership sales department, after my last review the manager Jorge states that they would be in touch and they were only for me to repeat the story again and then never hear back from them. I understand Covid has had a huge effect on everyone but 18 months later I’m still waiting. Some of you may think me returning is rediculous, but I will be at Hotel exciter again October 21-Nov 4 2021 again, So this review is to advise the manager that if he truly wants to make amends I will be easily found. Again folks enjoy this beautiful hotel and all it has to offer, but stay away from Destination Club sales.
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Date of stay: November 2020Trip type: Travelled as a couple
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zapadwest wrote a review Sep 2020
Wheeling, Illinois35 contributions24 helpful votes
+1
Hotel's Favourite
It was our third annual trip to Hotel Xcaret to celebrate our Anniversary and my husband Birthday. I booked this trip last year, as soon as we came back from second trip and I was very skeptical if we should go or not. But I'm glad we did. From first minute of arrival to Hotel to very last one, we have been under supervision of our ex- butler( from our first stay at casa FUEGO!) Rolando Dichi Castillo. He done fantastic job with every single detail on our trip and even more!!! Got all our dinner and tour requests done, decorated our room for BIRTHDAY and Anniversary, sent all kinds of goodies to our room every day, been on top of every single request! He went on his DAY OFF to the Mall and got me Memory card for my cell phone ( I did a lot of photos and videos and was running out of memory space). Also, I got my tooth chipped by eating oyster, so he found me English speaking Dentist 10 minutes from the Hotel, called taxi and was on the phone with us whole the time while we been out of Hotel ( we don't speak Spanish unfortunately) !!!!We fell like we have an Angel Guard at this Hotel! Amazing job Rolando Dichi and Hotel Xcaret! Yes, some things were a little different at Hotel because of COVID-19. At Buffet they assist you with food, so some times we were waiting a little longer that we would like, but not big deal. Food was delicious as always and many, many options. Sanitizers everywhere, masks in public areas, temperature checks.Was no Sunday Brunch this year, but in my opinion Buffet got many things from the Brunch- King Crab Legs, Oysters, Lobsters.... We had Dinner at sushi table 2 times and Chef Juan Carlos did gorgeous plates for us ( sorry, don't remember other Chefs name). Just go with their recomandations- it outstanding. Parks were not as busy as we remember them from last years, which is good thing and some attractions were closed ( for safety reasons). All the time we fell very safe and glad I didn't cancel our trip. Thank you HOTEL XCARET and we will see you next year again!!!!
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Date of stay: September 2020Trip type: Travelled with family
20 Helpful votes
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Response from J Ducoing, Propietario at Hotel Xcaret México
Responded 1 Oct 2020
Dear zapadwest, First and foremost, we would like to express how grateful we are for your preference for a third time in a row. Knowing that you chose us to spend your annual getaway with us is very encouraging, as we work diligently to provide warm service and experiences like no other destination, to guarantee our guests feel like this is their home away from home. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through Rolando's service. We will make sure to recognize is efforts on your behalf. We will share your delightful words as well with our culinary team, whom I'm sure will be thrilled by your praises. All in all, we appreciate the time you invested in sharing such thoughtful words, and we can't wait to have you back for the 4th time! We are convinced we will continue to cater to all your needs and preferences. Warm regards, Jorge Ducoing Managing Director Hotel Xcaret México
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Cory E wrote a review 12 Oct
1 contribution
An absolutely beautiful restaurant with amazing food! My wife and I came to the resort for our honeymoon and ended up eating here four times! Can’t emphasize enough, beautiful atmosphere, beautiful food, beautiful services!
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Date of stay: October 2021Trip type: Travelled as a couple
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Jeffrey J wrote a review 12 Oct
1 contribution
+1
We stayed in the Junior Suite, and had Rosy and Betty as our Butlers and they were awesome - going above and beyond! The resort is Breathtakingly stunning - (see pics below from our room) set only seconds from the beach, yet has a tropical/jungle feeling. The resort offers an adult section, tons of pools, and a great choice of restaurants. No matter your age or activity level there is something for everyone to do.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
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Pascal R wrote a review 12 Oct
1 contribution
Francisco gave us a great service. It was my wife birthday and the served came to sing for her and Francisco staged everything. The food was awesome , he made us tried a lot of different tequilas which aren’t available in Canada ! Francisco offers a great service ! Muchas gracias amigo Francisco de Mercado!
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Date of stay: October 2021Trip type: Travelled as a couple
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PRICE RANGE
USD 339 - USD 942 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
900
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Frequently Asked Questions about Hotel Xcaret México
Which popular attractions are close to Hotel Xcaret México?
Nearby attractions include Xcaret (1.1 km), Quinta Avenida (6.1 km), and Cenote Chaak Tun (7.6 km).
What are some of the property amenities at Hotel Xcaret México?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret México?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret México?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret México?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret México?
Conveniently located restaurants include Ferron's Jerk Chicken, The Traveler's Table, and Harry's.
Are there opportunities to exercise at Hotel Xcaret México?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Xcaret México have an airport shuttle?
Yes, Hotel Xcaret México offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret México?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret México offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Xcaret México?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.