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Banyan Tree Mayakoba

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GreenLeadersPlatinum level
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Banyan Tree Mayakoba
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1,891 Reviews from our TripAdvisor Community

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Showing 1,610: English reviews
Austin, Texas
Reviewed 27 January 2015

This was our 20th anniversary trip from Dec 15 to Dec 19, 2014. We had VERY high expectations on this place and while most were met there is some tweaking that this hotel needs to make in order to be on par with the #1 hotel there which is the Rosewood. We were VERY surprised at the amount of children...

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Helpful?
3Thank travelingchick7
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your detailed review and having taken the time to highlight your impressions area by area. We find reviews like yours most valuable, as they enable us to revisit our processes and further improve. For this reason, we have shared your comments with the entire team in order to come up with corrective action wherever needed....

Scottsdale, Arizona
Reviewed 24 January 2015

We started our vacation at the Iberostar Tucan and left after one night because it is an unspeakable dump who's reality is shockingly different than the reviews on TA. I woke up after the first night, booked the rest of our vacation at a room here at the Banyan Tree and moved hotels for the next 6 nights. What a...

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Helpful?
Thank ScipioAfricanus
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you so much for taking the choice to stay with us during your last vacation. We are very happy to hear that you enjoyed the privacy of your villa, the beauty of our natural surroundings and the service provided by our people. We certainly hope to be able to welcome you back again soon and this time...

Chicago
Reviewed 22 January 2015

From the moment you arrive you feel relaxed and at home. Soft music in the background, staff that remember you and anticipate everything you need and food that's fantastic and creative. Small touches like complementary sparkling lemonade and tostadas poolside to beach bag kits with lotion, bugspray and flashlight in the room. Amazing spa location and services. Great times at...

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Helpful?
1Thank chicagotraveler11
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed your recent stay with us and carried home fond memories. Thank you in particular for mentioning the service provided by our people, as comments like yours are highly motivating and well received. Looking forward to your next stay here with us I send you our warmest...

Reviewed 19 January 2015

Absolutely loved the property, the villas and the service and staff were outstanding. It's a large property and you rarely see others guests. It was a slice of heaven and excited to rebook for Thanksgiving.

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Helpful?
2Thank Sandi S
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Sandi S: Thank you for your lovely review. We are delighted to hear that you consider us your home in this wonderful part of the world. Thank you in particular for mentioning our service and we are very much looking forward to be welcoming you again later this year for Thanksgiving. Warm regards, Michael Näther

Malvern, Pennsylvania
Reviewed 19 January 2015

The resort is beautiful, but the rooms are more than spectacular. A great place for a get-away with your spouse or date. Very romantic. The spa was incredible as well. Highly recommended! Golf course is also terrific.

Review collected in partnership with BanyanTree.com
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1Thank Frederick S
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Frederick: It is our true pleasure that you enjoyed the beauty of our natural surrounding and the privacy and exclusivity of your villa. Thank you also for mentioning our Thai Spa and our world-class Golf Course. We are looking forward to your next visit and send you our warmest regards, Michael Näther

Columbus, Ohio
Reviewed 18 January 2015

I stayed in the one bedroom suite which had a huge living room, my own hot tub, outdoor bath, personal swimming lap pool.....and my own bicycle.....awesome food and service.....and the best massage ever....highly recommend it.

Review collected in partnership with BanyanTree.com
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2Thank James H
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. James H: Thank you for your outstanding review. We are delighted that you enjoyed the privacy and comfort of your spacious villa as well as the service provided by our people and the food in our restaurants. I am glad that you also had the opportunity to visit our Spa and that you found your treatment to be...

Moscow, Russia
Reviewed 15 January 2015

Agree with the review below that the beach is not acceptable. Staying at the hotel in early January 2015, the property was beautiful and lots of dining options around the Mayakoba properties. Rooms spacious and comfortable. HOWEVER, we paid a lot more to stay in the Ocean Club Villas to be on the beach instead of the lagoon, we were...

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5Thank wanderlust0037
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are delighted to hear that you enjoyed the comfort and space of your villa as well as our multiple dining options. It is of course with much regret that due to the weather situation your stay was affected by a large amount of seaweed and unfavorable surf that exposed some giant sandbags. This temporary situation of course...

Mexico
Reviewed 14 January 2015

We had a great time in Bayan tree, it is a beautifull property, the rooms are spacious and very clean. The service is impeccable and all of the restaurants are excellent, the buffet has a great and excellent variety of food. SPA is the best

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Helpful?
2Thank mimo2015
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed your recent stay at our beautiful resort. Thank you in particular for mentioning the service provided by our people, our restaurants and or Spa and we all hope to have the pleasure of welcoming you back soon. Warmest regards, Michael Näther

Chicago, Illinois
Reviewed 13 January 2015

We had a wonderful stay at the Banyan Tree - as many others have stated, staying here is an experience and so much more than just a hotel. The ambience is really special and carried throughout the property in so many lovely ways. We stayed for 8 days and had a few hiccups regarding the safety/maintenance of the villa as...

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Helpful?
2Thank S Z
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your feedback on Tripadvisor. We are delighted to hear that you enjoyed your stay with us and carried home fond memories. Thank you in particular for mentioning our people by the pool and at Oriente. We have forwarded your comments and they were very happy to hear back from you in such a nice way....

Switzerland
Reviewed 13 January 2015

We were staying in Three Bedroom Beach font villa from the 1st until the 10th of January 2015. In global the hotel is good, accept the fact that reception always mixed all the demands and reservations as well as we always had to ask to fill in the shampoo and etc... The worst surprise was the beach (see pictures). Even...

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Helpful?
7Thank helenshpak
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Shpak: Thank you for your candid comments. I am happy to hear that you enjoyed your stay and appreciate your critical feedback regarding the experienced inconsistencies. Please accept once more our apologies. We have addressed the issues in order to make sure such glitches will not re-occur. We also have taken note of your comments about the beach....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $698 - $1,954 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#2 Green Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Mayakoba staff and other travellers.
67 questions
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Morpeth, United Kingdom
6 days ago
Boston, Massachusetts
3 months ago
over a year ago
Houston, TX
over a year ago

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Questions? Get answers from Banyan Tree Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure to spray for mosquitoes”
 of 5 bubbles 370changt, 20 Mar 2017 | Read review
“The rooms were excellent, and the daily cleaning and turndown service had no interference with our own timing. It just happened when we were gone, and was completed with excellent proficiency and tastefulness. We have no further suggestions for improvement, as it exceeded our expectations.”
 of 5 bubbles robertmC8777WK, 17 Mar 2017 | Read review
“Update and clean pools”
 of 5 bubbles sloanel2017, 10 Mar 2017 | Read review
“book suite by the lobby or by the ocean”
 of 5 bubbles YoniC_13, 8 Mar 2017 | Read review
“Any room is amazing but definitely ask if you would like more sun or to be close to something.”
 of 5 bubbles hampton603, 6 Mar 2017 | Read review
5 of 5