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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Hotel direct offer!Blissful Escape! Book and save up to 20% off
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USD 1,219
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Free cancellation until 27/03/22
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (3444)
Room & Suite (811)
Videos (4)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Banyan Tree Mayakoba
Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 120 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Bicycle tours
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Rate:Blissful Escape! Book and save up to 20% off

Location

Full view
36Car recommended
Grade: 36 out of 100
16Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport42 kmSee all flights
Aerodromo de Playa Del Carmen9 kmSee all flights
See all nearby hotels
3607Reviews178Q+A100Room tips
Traveller rating
  • 3,178
  • 290
  • 97
  • 29
  • 13
Time of year
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Popular mentions
kim wrote a review Yesterday
Los Angeles, California1 contribution
Everything at this spa deserves 5 stars. I had the 90 minute facial and it did not disappoint. The best spa experience I have ever had. Meen was my esthetician and she was incredible!!!! I left glowing and relaxed and can hardly wait for my next visit.
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Date of stay: October 2021Trip type: Travelled on business
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ClaudiaSanchezG wrote a review Feb 2021
Mexico City, Mexico20 contributions6 helpful votes
Hotel's Favourite
It was a real pleasure to stay at Banyan Tree Mayakoba. Service is exceptional and provided with care. Accommodations are very well prepared and enjoyable. If you are planning a relaxing trip don’t miss this place.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 4 Feb 2021
Dear ClaudiaSanchezG, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Shaakira F wrote a review 13 Oct
New York City, New York4 contributions
Everything about this property gives me a reason to come back. Our group is never disappointed, the architect, the people, the service, the not noisy golf carts, the nature and eco-friendly surroundings and personalized bikes scream yes, yes, yes.
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Date of stay: October 2021
Rooms
Service
Trip type: Travelled on business
Room Tip: Just come with your clothes, you need nothing else.
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JoseB wrote a review 13 Oct
33 contributions15 helpful votes
We had a wonderful visit to the Banyan Tree and enjoyed everything from the beach, to the beach club, to the food, and the service. Recommend if you are looking for a higher end place to unwind and relax. The resort doesn’t have any entertainment at the pool or at night so good if you are looking for something quieter. What made this trip for us is the service. Yesssica at the Orient breakfast was friendly kept our table clean. We enjoyed getting to know Antonio with the mezcal and tequila tastings as well as a quick sail boat tour. Tina at the spa gave a great massage, and Junue at Cello was so personable that we went back for dinner a second time to have her wait on us again. In addition, the housekeeping staff does a great job to keep everything clean. We also appreciated that most resort guests wore masks and the staff property wore their masks at all times as well.
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Date of stay: September 2021Trip type: Travelled as a couple
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D S wrote a review 13 Oct
2 contributions1 helpful vote
The hotel is incredible. The lobby area is stunning, our 3 bedroom villa was amazing. The food and wine in the restaurants is great. The beach area is beautiful, with nice lounge furniture, swimming pool and clean, clear sea. We are a family of 5, 2 adults 3 kids (15, 13, 11) and we had a really nice time - the kids loved it. The staff and management looked after us really well. A very relaxing upmarket resort - highly recommended.
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Date of stay: October 2021
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PRICE RANGE
USD 514 - USD 1,466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
163
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Frequently Asked Questions about Banyan Tree Mayakoba
Which popular attractions are close to Banyan Tree Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (1.1 km).
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include El Puerto - Fairmont, Saffron, and Piaf Restaurant.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Banyan Tree Mayakoba have an airport shuttle?
Yes, Banyan Tree Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.