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    Grand Velas Riviera Maya

    Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE USD 420
    USD 1,221*
    USD 802*
    USD 855*
    USD 853*
    Traveller (2278)
    Room & Suite (717)
    Pool & Beach (669)
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    Overview

    • Excellent80%
    • Very good12%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “sen lin” (191 reviews)
    “cocina de autor” (139 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
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    Iberostar Grand Hotel Paraiso
    5,645 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Paradisus Playa Del Carmen La Esmeralda
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    Now Jade Riviera Cancun
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,925)
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    671 - 675 of 2,925 reviews

    Reviewed 26 April 2016 via mobile

    This was my husbands and my first time in Mexico. Grand Velas is jaw dropping beautiful, everyone who works there is so pleasant and welcoming. Clean as can be. Our room ( a non beach front) absolutely gorgeous. Our personal Butler, Juan, was the nicest,...More

    2  Thank Julie V
    Response from DirectorGVRM, Director General at Grand Velas Riviera Maya

    Julie, the pleasure was ours in hosting you and your husband on your inaugural trip to Mexico. And your fine comments on the resort show that you chose the best for your first time, and I am very pleased that you found in us “a...More

    Reviewed 26 April 2016
    Google Translation

    Este hotel es de lo mejor que pueda existir en la Riviera Maya. Cuenta con un servicio de clase mundial....More

    Thank David T
    Response from DirectorGVRM, Director General at Grand Velas Riviera Maya
    Google Translation

    Sr. David, le agradezco mucho sus excelentes comentarios sobre su “formidable” experiencia en Grand Velas. Como ústed tan amablemente menciona...More

    Reviewed 26 April 2016 via mobile

    We stayed in the Ambassador section and loved our room with the beautiful oceanfront view. The family pool was large and it was easy to find a chaise lounge each day. The facilities were top notch and architecture lovely. We love the beach and walking...More

    7  Thank katelondon22
    Response from DirectorGVRM, Director General at Grand Velas Riviera Maya

    Thank you very much Kate for considering Grand Velas as a “great all-inclusive resort”. We are highly pleased to have provided you a warm and luxurious escape from the chilly temperatures of springtime in London, Ontario. I must thank you for bringing to my attention...More

    Reviewed 25 April 2016 via mobile

    This resort is fairly pricey, but you will not regret staying here! Beach is pristine and if you get an ocean view, it will NOT disappoint. Service and food are impeccable and I can't wait to go back!More

    1  Thank Laura P
    Response from DirectorGVRM, Director General at Grand Velas Riviera Maya

    Thank you so much Laura for taking a few moments to share your happiness with us on your highly successful Grand Velas vacation. It is pleasing to know that you felt you received true value for your investment, and your wonderful words of satisfaction will...More

    Reviewed 25 April 2016

    My wife and I stayed at Grand Velas Riviera Maya April 18th thru April 23rd. I cannot say enough wonderful things about our experience. The service was top notch. Everyone who works there cares about your experience, EVERYONE, from the groundskeepers and housekeeping to the...More

    1  Thank Ben d
    Response from DirectorGVRM, Director General at Grand Velas Riviera Maya

    Ben, on behalf of my 1,300 dedicated young women and men I send our warmest congratulations to you and your wife on your recent anniversary celebration. As a team we are very proud to have been chosen as the setting for such a memorable event,...More

    Iberostar Grand Hotel Paraiso
    5,645 reviews
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    8,254 reviews
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    8,012 reviews
    #19 of 213 hotels in Playa del Carmen
     
    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Free Parking
    • Spa
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Business Centre with Internet Access
    • Things to do
    • Pool
    • Spa
    • Hot Tub
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • USD 759 - USD 1,480 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in Playa del Carmen
    • #2 Top resorts Hotel in Playa del Carmen
    • #2 Luxury Hotel in Playa del Carmen
    • #2 Spa Hotel in Playa del Carmen
    • #2 On the Beach Hotel in Playa del Carmen
    • #17 Romantic Hotel in Playa del Carmen
    • #23 Family Hotel in Playa del Carmen
    Photos
    Traveller (2278)
    Room & Suite (717)
    Pool & Beach (669)
    Dining (338)
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    Questions & AnswersAsk a question
    FourStarHotelGuest
    Some of your reviewers say that extra tipping up front insures better service, even though your policy is that extra tipping is discretionary "after guest has received exemplary service". The upfront tipping benefits are most mentioned for concierges saving better pool & beach service, especially for prime lounge chairs. Please clearly clarify the resort's position on this subject. Hotel management has dodged an answer to this question previously. Thank you.
    30 April 2017|
    Answer Show all 2 answers
    Response from DirectorGVRM | Property representative |
    Dear FourStarHotelGuest; Thank you for your interesting question, l would like to start reinforcing our tipping policy, which is that a service fee is included in the room rate, all the gratuities offer by guests are at... More
    0
    Votes
    LanaDorazio
    Hi, Can you say more about the beach? I'm seeing pretty mixed reviews on swimming in the ocean, most saying it's not good. The hotel/amenities look great, but I'm really worried about the beach. We spend most of our time at the beach, in the water. Will we be disappointed here?
    30 April 2017|
    Answer
    Response from DirectorGVRM | Property representative |
    Hello LanaDorazio; Warm greetings from sunny Mexico. I would like to thank you for your interesting question regarding the beach. Beaches in the Riviera Maya are protected by federal and international laws making for us a... More
    0
    Votes
    HP23Atlanta
    How close is a golf course to the resort?
    28 April 2017|
    Answer Show all 2 answers
    Response from DirectorGVRM | Property representative |
    Hello There are two frantastic goulf courses in a range bettwen 1 to 5 miles of distance from the hotel.
    0
    Votes
    Google Translation
    Room Tips
    "Rooms on the second floor of Zen were more bright than the ground floor, those were a little bit like caves."
    Read review
    "pool views at the beach"
    Read review
    "top floors have better views"
    Read review
    "Go for the beach front rooms. If you want quiet and jungle do the Zen. They do have an all adult section at..."
    Read review