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Grand Velas Riviera Maya

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GreenLeadersPlatinum level
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2,601 Reviews from our TripAdvisor Community

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Showing 1,984: English reviews
The Pas, Canada
Reviewed yesterday NEW

We were amazed by the resort but even more amazed by the staff at the hotel. From restaurants to pool side to cleaning to everything possible, not a single thing was anything but flawless. Thanks for a great stay, I wish I was still there.

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Helpful?
Thank Keith Y
Scottsdale, Arizona
Reviewed yesterday NEW

We have been staying at Grand Velas Rivera Maya for the past 5 years, and always it is an excellent experience. What make a great resort is the great people and we still see the same people, and they remember us, so we are among family.

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Thank Alexotrip
Wakefield, Rhode Island
Reviewed yesterday NEW

Lovely resort but a bit quiet. Maybe it was the time of year, but there doesn't seem to be any onsite entertainment, sports bat closed for Us football games?? Seem to have odd hours for their food and beverage outlets but again could be this time of year. The rooms are quite large and baths are huge. We stayed in...

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Thank lynnem721
Reviewed 2 days ago NEW

Our first time at this wonderful resort and we WILL be back ! We have been lucky enough to stay at lots of 5 star resorts over the world but i do have to say this has to be the best ! Not only is it the perfect location, the rooms are huge and amazing, the food is outstanding as...

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Thank Karen C
Chicago, Illinois
Reviewed 2 days ago NEW

Resort was amazing. We went with 6 other couples for a long weekend. Food was great at all restaurants we ate at. Room was beautiful and comfortable. Pool was beautiful. My husband went to the spa and said his massage was great

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1Thank kerryz945
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

On behalf of my 1,400 young women and men, I can´t thank you enough for reserving with us at Grand Velas and allowing your group of fourteen the opportunity to enjoy all aspects of our luxurious product and service. It is my hope that the satisfying memories of this experience entice you and your close friends to return next year...

Reviewed 3 days ago NEWvia mobile

We originally booked elsewhere and moved due to construction noise. We rebooked here and 30 minutes later were greeted with a warm welcome. We booked the Grand Class Ocean View with the pool and the view was amazing. The resort is impeccably clean and everyone is there to assist you. Our concierge made our reservations at times that worked for...

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1Thank Bubblesprincess
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Many times when an obstacle presents itself in our path, pleasant surprises result. And I feel that it was the good fortune for the both of us that you unexpectedly arrived at our lobby. From that moment you found your niche in luxury vacationing, and it was a true pleasure for us to demonstrate to you the caliber of service,...

Las Vegas, Nevada
Reviewed 3 days ago NEW

Let's start with the simple word...WOW!! I have never in my life experienced customer service like I did at Grand Velas. From the moment we(my wife, daughter and I) were picked up from the airport to our check-out the service provided was beyond stellar! I could not take a step without being greeted with a smile and kind greeting. I...

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Thank Capt419
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

It is with great pleasure that I read just how all the aspects of a truly wonderful vacation came together for you and your lovely family. We have worked hard over the years to perfect all elements of the vacation experience. And I must say that much of our success is attributed to your feedback and that of our other...

Reviewed 6 days ago NEWvia mobile

I had the pleasure of staying two nights at this fabulous resort. Although I was there for business and it took up most my time, I had the chance to tour the beautiful property and experience what I can say is the best service I've had in my life. The hotel staff treats you with the upmost respect and they...

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1Thank Mario G
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Mario, welcome to a new level of hospitality. Your wonderful anecdote is just one of the many surprises that we provide each day to our valued guests. Our philosophy is proactive hospitality which is a trait that many hotels seem to have forgotten over the years, and our back-to–basics style of service is truly one of our shining stars along...

Williamsburg, Virginia
Reviewed 6 days ago NEW

We decided to spend the extra and go for the best and we're not disappointed. The Grand Class section fit all of our needs. Plenty of restaurant choices and bars to choose from or just chill out with dinner on the large balcony with plunge pool. Our concierge Paola made sure that we were always taken care of and at...

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1Thank Philip F
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much, Phillip, for investing extra in pampering yourselves in our luxury style of all-inclusive. As you have lived and experienced, the pricing is not just representative of our 4 and 5 Diamond dining venues. They also include our ample suites with L`Occitane amenities that we furnish, as well as the dedicated and efficient efforts of my 1,400...

Philadelphia, Pennsylvania
Reviewed 1 week ago

I stayed at grand velas for 4 days this past November. This was my 4th time staying at this property. Every time I come back i worry that it won't live up to past memories but it never disappoints. We stayed in Grand Class and it was amazing. Our Conceige Carlos was so amazingly helpful and checked in with us...

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2Thank Kimb35
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you so much, Kim, for your outstanding loyalty toward the resort. It is easy to say that your expectations seem to rise with each visit, and I am pleased that my staff, including Carlos, continues to go the extra mile in providing you with wonderful memories in this "paradise" of yours. Thank you for sharing your enthusiasm on Grand...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $931 - $2,239 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotels.com, Odigeo, Travelocity, Priceline and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 On the Beach Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
273 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grand class for peaceful location, Ambassor for families and Zen if you want wildlife at your doorstep.”
  • View form grand class suite - Sunrise !
 of 5 bubbles karencC6960CE, 7 Dec 2016 | Read review
“I like the Zen Area as it is quieter and in a more tranquil location.”
 of 5 bubbles Capt419, 6 Dec 2016 | Read review
“If you don't have kids with you, spend the money for the Grand Class Suites on the Top Floor”
  • View from our suite
 of 5 bubbles 882philipf, 3 Dec 2016 | Read review
“Grand class has amazing view of ocean but Zen is in jungle and also spectacular..”
 of 5 bubbles Kimb35, 1 Dec 2016 | Read review
“Grand Class section on the top floor with private plunge pool! The top floor apparently has higher ceilings so the rooms appear even bigger even though they are the same size as the other rooms.”
 of 5 bubbles 587blairb, 30 Nov 2016 | Read review
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