We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Velas Riviera Maya

Save
Traveller (2858)
Pool & Beach (800)
Storyboard
Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“sen lin”(225 reviews)
“ambassador section”(220 reviews)
“cocina de autor”(171 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Grand Velas Riviera Maya
Special Offer: 🚸KIDS FREE!🚸
Offers from Grand Velas Riviera Maya
Special Offer: 🚸KIDS FREE!🚸
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
6 Aug.7 Aug.
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from USD 926.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","ATTRACTIONS_CHECKOUT_SUPPRESS_INSECURE_SIGN_IN","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","SHOW_DISCLAIMER_ASTERISK","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "99c7f5be113649b18d4eda13a633af96", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1204526,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[119261053],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":8,"year":2018},"checkout":{"day":7,"month":8,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":926,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"99c7f5be113649b18d4eda13a633af96","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":926,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":-1,"lowestMetaPrice":926,"highestMetaPriceDisplay":-1,"hotelName":"Grand Velas Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijk5YzdmNWJlMTEzNjQ5YjE4ZDRlZGExM2E2MzNhZjk2IiwiQUlLIjoiOTJkYTg2NGZlODZkNDM4MTlhOGU1MjAzNWZmZjc2NTcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/08/2018", "checkOut": "07/08/2018", "lowestPrice": "USD 926", "hasDates": true, "hacComplete": false, "contentIdMappings": {"119261053":"TravelClickIB50"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (3,721)
Filter reviews
2,852 results
Traveller rating
2,343
343
91
47
28
Traveller type
Time of year
LanguageEnglish
More languages
2,343
343
91
47
28
Show reviews that mention
All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantzen suitesambassador suiteambassador classkids cluball inclusive resortplunge poolroom serviceriviera maya
FilterEnglish
Updating list...
1 - 5 of 2,852 reviews
Reviewed 2 days ago

The room was lovely, confortable, cool and welcoming. Our private terrace was a pleasure to use late afternoon, and early a.m. Maid service excellent, and twice a day. Every restaurant we visited was an adventure in eating! So unusual, such amazing service, friendly faces everywhere....More

2  Thank Sue L
Hotel's Favourite
Reviewed 30 April 2018

Wow, this was our 4th stay at the Grand Velas Riviera Maya, and although each trip seems impossible to top, somehow it keeps getting better. Having stayed at many 5 Diamond resorts in my lifetime, I think the Grand Velas tops them all - including...More

5  Thank JMB12065
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 2 May 2018

I must say that we are incredibly fortunate to have a refined and astute guest such as yourself honor us with your presence. Your highly enlightening observations are all in plain sight for everyone to see and enjoy, and to have some of the thousands...More

Reviewed 2 days ago

We stayed four nights at Grand Velas, staying in one of the Ambassador suites and we loved our entire time there. From the service to the room to the pool to the kids club, there isn't anything we would change about our stay there. The...More

1  Thank Amita R
Reviewed 3 days ago

I previously reviewed the resort generally, but my daughter felt that I hadn’t done justice to the wonderful kids club, so she wanted to add some additional commentary. I injoyed the kids club because of the fun activities such as cookie decorating, cupcake decorating, movie...More

1  Thank Helen W
Reviewed 4 days ago

I took a group of 10 ranging in age from 1 to 40s. GVRM is a very attractive property that is clean and well kept. Most staff is helpful and friendly (special mention to Alejandro in Azul for his exceptional service and demenor). While most...More

1  Thank WordsTravel
View more reviews
About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
USD 712 - USD 1,556 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 712 - USD 1,556 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2858)
Pool & Beach (800)
Room & Suite (797)
Dining (377)
Amenities (121)
Family and Play Areas (22)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
LupefromTexas
13 July 2018|
Answer
Response from Rodolfo G | Property representative |
Warm greetings from Riviera Maya! Grand Velas is located approximately 7 miles from downtown Playa del Carmen, we recommend to arrange round transportation from the lobby to your destination. Taxis are an other option and... More
0
Votes
DJBirdman
7 July 2018|
AnswerShow all 2 answers
Response from Rodolfo G | Property representative |
Hello DJBirdman, Greetings from Riviera Maya! Thank you for your interesting question and for choose Grand Velas as set on your next vacations. AFVClub is one of the affiliated agency that we work with, although the rates... More
0
Votes
Kacylee
26 June 2018|
Answer
Response from Rodolfo G | Property representative |
Dear Kacylee; Thank you for contact us regarding your inquiry. Grand Velas Riviera Maya is divided into three ambiances Zen immerse in the Mayan jungle and Ambassador beachfront, Grand Class beachfront ambiance Only Adult... More
0
Votes
Google Translation
Room Tips
"Grand Class for adults!!"
Read review
"We loved the Zen section. Rooms were so clean and spacious. Loved the jungle feel in this area"
Read review
"Zen with pool - not ocean front but huge room with great deck and views into wildlife"
Read review
"embassador suite"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing