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Hotel Hacienda Real del Caribe

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Hotel Hacienda Real del Caribe
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486 Reviews from our TripAdvisor Community

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Showing 200: English reviews
montreal
Reviewed 1 February 2017

Just spend 3 nights at the Haciende......lets say that i was pleasantly surprise with the room they gave me....it was nicely decorated with a huge bathroom free wi-fi,a little fridge and a great ac. Now about the noise i must confess that i was apprehensive considering what i read in this forum but i must say that finally it wasn't...

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Helpful?
2Thank eaglenest
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you so much for your comments, this is your home away from howe. We look forward to hosting you ! Serving you is a privilege!

Mexico City, Mexico
Reviewed 25 January 2017

The hotel is very well located, near the main street (5th AV.). But if you have to stay in the room in the front wing, you will hear the music from the bar in front of the hotel all night till 5am! And I think the rooms and the amenities are not worth the price.

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Helpful?
Thank Chonla
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Chondla Thank you so much for your comments, we are located in heart of Playa del Carmen and you are right, bars are just next door however we have inside rooms, We are sorry what you had to pass thru, we are working hard on that. Serving you is a privilege!

London, United Kingdom
Reviewed 19 January 2017 via mobile

Nice location next to coco bongo and behind 5th avenue, we ve been from 10 to 14th jan the only bad thing i have to say is that it was impossible to sleep, all club around putting music from midnight to 6 am !! Very loud so if u plan to club it wont bother but if u staying at...

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Helpful?
Thank Hriad
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Hriad Thank you for your comments , we are working hard in all you suggestions. We look forward to hosting you ! Serving you is a privilege!

Vernon, Canada
Reviewed 18 January 2017

You would think a hotel of this quality would have the basic amenities but it was lacking. I was looking forward to a hot shower, (I would have settled for a Luke warm shower) after a long day of travelling but this was not to be. I ran the shower for 20 mins but no luck, cold water. It wouldn't...

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Helpful?
Thank ahesk
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Ahesk Thank you so much for your comments, about hot water and towels we are going to fix them, the hotel just get 30 towels more to add to the inventory. Serving you is a privilege!

Spokane, Washington
Reviewed 12 January 2017

Please keep in mind, you are in the HEART of Playa action and nightlife. You will hear music all night if you are sober. ;) We stayed in room 319, my father stayed in room 321, my aunt stayed in room 208. We were down there for New Years. Rooms 319 and 321 had a balcony to the street. Large...

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Helpful?
Thank Vacationer A
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you so much for your comments, about the hot water we are working on it, and noise outside in the streets we are going to build inside rooms a second door so it can avoid the noise. We look forward to hosting you !

Saint Augustine Beach, Florida
Reviewed 31 December 2016 via mobile

When I chose this hotel as the last night of our stay in Mexico I thought it would be a nice change from the slow pace of the little beach town we had stayed in all week. Let me start by saying that the hotel itself is fine, nicely appointed and the amenities you might expect from your average hotel....

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Helpful?
1Thank Woody7777
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us. We are working about the noise not comming from the hotel but outside. Serving you is a privilege!

Frankfurt, Germany
Reviewed 30 December 2016 via mobile

The hotel is close to the beach, is quiet and the staff very friendly. They offer an outdoor pool. The rooms are very clean and confortable, the balcony had a view on the main street which made it quiet noisy. The hotel is really good, I stayed o ly two night and didnt have time to enjoy the pool or...

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Helpful?
1Thank Lora A
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us. We look forward to hosting you ! Serving you is a privilege!

Munich, Germany
Reviewed 24 December 2016

First of all: many thanks again to the staff: all of you made me feel at home in these 9 days of my stay after my journey through the south of Mexico and through Guatemala. Everyone was friendly, warm and helpful. It must be a good place to work engaged and service-oriented. My room was big, also the bathroom. I...

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Helpful?
1Thank 80803laosa
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello! Thank you so so much for your comments, you are very important for us. We look forward to hosting you ! Serving you is a privilege!

Reviewed 28 November 2016

We spent most of our time in Playa Del Carmen extremely hungover which was perfect for the first few days as we had tropical storms roll inn. This room became our sanctuary! BEST location being so close to everywhere you want to be + good aircon + cable tv with some english channels and 24 hour pizzeria across the road...

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Helpful?
1Thank Kaila C
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Kaila! Thank you so much for your comments, you are very important for us We look forward to hosting you ! Serving you is a privilege!

Reviewed 28 November 2016

We stayed at Hotel Hacienda Real del Caribe for a few days and we enjoyed every single one of them. Location and staff made our stay smooth and enjoyable. The decor brings one back to the era of the haciendas' splendor! The staff at reception are superbly friendly with an impeccable customer service. Although bathrooms may need some refresh work,...

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Helpful?
1Thank Myriam M
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Myriam! Thank you so much for your comments, you are very important for us, We are going to verify about the bathrooms. We look forward to hosting you ! Serving you is a privilege!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more   less 

Additional Information about Hotel Hacienda Real del Caribe

Address: Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $58 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Hacienda Real del Caribe 4*
Number of rooms: 58
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Also Known As:
Hotel Hacienda Real Del Caribe Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#11 Best Value Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda Real del Caribe staff and other travellers.
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Questions? Get answers from Hotel Hacienda Real del Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a courtyard view are quiet”
 of 5 bubbles 293kayb, 19 Mar 2017 | Read review
“Avoid rooms with balconies facing the street if you want quiet nights.”
 of 5 bubbles rwarrior747, 17 Mar 2017 | Read review
“I recommend requesting interior rooms that are furthest away from the noise of the street.”
 of 5 bubbles Enrique317, 3 Mar 2017 | Read review
“Courtyard rooms probably are quieter.”
 of 5 bubbles mexicojane2000, 8 Feb 2017 | Read review
“The rooms in the front wing are very noisy at night.”
 of 5 bubbles Chonla, 24 Jan 2017 | Read review
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