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Hotel Hacienda Real del Caribe

641 reviews
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Traveller (377)
Room & Suite (204)
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Overview
  • Excellent38%
  • Very good30%
  • Average16%
  • Poor6%
  • Terrible10%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Suites
3.5 Star Hotel
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Offers from Hotel Hacienda Real del Caribe
Offers & Announcements: 30% off room rate
Rooms
7 Mar.8 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (641)Write a Review
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Show reviews that mention
All reviewsinterior roompool courtyardasked for a quiet roomnoisy at nightcentral locationnice poolbig roomenglish channelsado bus stationquiet hotellocation is greatcoco bongofour nightsmini fridgebeach clubscoffee makerrestaurants and bars
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11 - 15 of 228 reviews
Reviewed 9 September 2017 via mobile

Nice and comfortable staff very friendly wifi is bloody terrible though. With the noise it woke us up the first few nights then we got used to it would of been nice to have some more English channels apart from axn lol. Dead close to...More

Thank Joe J
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del CaribeResponded 12 September 2017

Hello Joe! thank you for your comments, about the channel we are going to work hard to get english channels. We lool forward to hosting you! Serving you is a privilege!

Reviewed 24 August 2017

The location of the hotel is in walking distance to everything, PRIME LOCATION.it can be very loud at night if you don't join the party. Our room was good sized, large bathroom, and comfy bed. We had a balcony with a view of the busy...More

Thank Mia-marie L
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del CaribeResponded 30 August 2017

Hello Mia-Marie!!! Thank you so much for your comments, we hope next visit to Riviera Maya you stay with us. You will find special promotions in our social media. We look forward to hosting you! Serving you is a privilege!

Reviewed 19 August 2017 via mobile

The hotel staffs are friendly and helpful, makes you feel 'at home'. They'll provide you with good info for day tours. Location is strategic near by 5th avenue but also to the beach, not far away from Walmart either. Lots to offer surround the area....More

Thank betti_glier
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del CaribeResponded 21 August 2017

Hello Betti!!!! We miss you already, thank you so much for your comments, we hope to see you soon in this or next year!!!!! We can go to have a marquesita :) We look forward to hosting you!

Reviewed 18 July 2017 via mobile

Well I've good and bad things to say about this hotel. Me and my husband went there for our honeymoon and were expecting a nice and well located hotel. Location: amazing. Staff: they were great and extremely friendly, the best part of the hotel is...More

Thank Talyta C
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del CaribeResponded 2 August 2017

Hello Talyta! Thank you so much for your comments, we are going to improve about the sewer smelled and the laundry noise. Serving you is a privilege! We look forward to hosting you!

Reviewed 16 July 2017

I stayed at the hotel for 7 days the hotel is clean, the bad part is to much noise from the construction around and the restaurants and bars, and very disappointed with the way that the hotel charge me the total amount at the beginning...More

Thank 853travel
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del CaribeResponded 2 August 2017

Hello! thank you so much for your comments, we have always charged at the check in time, anyway, thank you so much for your time. Serving you is a privilege!

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
USD 52 - USD 154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 52 - USD 154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (377)
Room & Suite (204)
Pool & Beach (86)
Dining (15)
Amenities (15)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Lucio D
14 December 2017|
AnswerShow all 3 answers
Response from Laura C | Reviewed this property |
There are 3 or for room at the interior with balconies - but you have to specify this when booking the hotel.
0
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Tony B
4 October 2017|
Answer
Response from Paulina M | Property representative |
Hola, Today is sunny right now
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Google Translation
Tony B
30 August 2017|
Answer
Response from betti_glier | Reviewed this property |
Yes, they do..
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Room Tips
"Inside rooms are better"
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"Inside facing rooms are quiet from external noise but there are no windows to open and if the other hotel..."
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"Anything on the interior side of the hotel is good"
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"Taking note of the comments on noise, I would suggest the rooms facing inwards would be quieter; we had no..."
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