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Hotel Hacienda Real del Caribe

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Hotel Hacienda Real del Caribe
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439 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Reviewed 1 week ago

We spent most of our time in Playa Del Carmen extremely hungover which was perfect for the first few days as we had tropical storms roll inn. This room became our sanctuary! BEST location being so close to everywhere you want to be + good aircon + cable tv with some english channels and 24 hour pizzeria across the road...

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Helpful?
Thank Kaila C
Reviewed 1 week ago

We stayed at Hotel Hacienda Real del Caribe for a few days and we enjoyed every single one of them. Location and staff made our stay smooth and enjoyable. The decor brings one back to the era of the haciendas' splendor! The staff at reception are superbly friendly with an impeccable customer service. Although bathrooms may need some refresh work,...

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Thank Myriam M
Cancun, Mexico
Reviewed 3 weeks ago via mobile

We stayed just the week end. The hotel is like an hacienda. Well maintained, clean. They suggested a room with no view to the 10th Ave. to avoid the noise of the Clubs, which was great, if its your first time it would be also good to have that view. 5th Ave is great, several restaurants, clubs, etc. The hotel...

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Thank arlette s
Reviewed 2 November 2016 via mobile

Enjoyed that it was close to everything esp the famous 5th avenue.. walking distance to all the hot spots. The rooms are very comfortable and cozy. Loved the free coffee 24/7 at the lobby. Great hospitality.

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Thank Marnatetravels
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you for your comments. We look forward to welcoming you back to our facility.!

Reviewed 24 October 2016 via mobile

Perfectly located, this hotel was so easy going and cute. Rooms with great working AC and comfy beds. Bathroom could be a bit more modern but for the price it was all great. The pool is great, and you are only 1 minute walk from the beach and major shopping street.

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Thank Judy N
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Judy Thank for your comments We look forward to hosting you !

Reviewed 12 October 2016

I loved this place so much!!! I stayed for 10 nights and came here with an open mind after reading a mixed bag of reviews. Despite reading about the outer rooms being noisy I requested one of these as I wanted a balcony overlooking the street and was actually upgraded into a bigger room to allow for this. The room...

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Thank Pammy C
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Pammy Thank you for comments, please next time contact us before so we can assign the room you prefer and don't forget to ask about loyalty prices for our repeat clients. Hacienda Real your home away from home. Serving you is a privilege!

Manchester, United Kingdom
Reviewed 5 October 2016 via mobile

Stayed for one night in October at this hotel. Great colonial style hotel in the heart of Playa Del Carmen. Very friendly staff on check in. Room was large, spacious very clean and well equipped. Nothing dated in the room and was very impressed. Lovely courtyard in the centre of hotel which is where the pool is. Only issue we...

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Thank totallyfrankuk
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you for comments, please next time contact us before so we can assign a quiet room, don't forget to ask about loyalty prices for our repeat clients. Serving you is a privilege!

Dahab, Egypt
Reviewed 22 August 2016 via mobile

Hotel rooms are set around a lovely pool and the rooms are very nice. Location good. Just off the main drag. But the staff really let the place down. We arrived during a power cut at 10pm and they refused us a candle or torch. Just left us in a dark room. We had no towels and the next day...

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1Thank Sue D
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you for your comments. The hotel is located just in the heart of Playa del Carmen, that power off it was in all around 10 blocks in town of Playa del Carmen, we wish we can give you candle or an option, but for security reasons and regulations we are not allow , we are not allow to...

San Pedro
Reviewed 20 August 2016

We have stayed here before and we love the location, the rooms do need some attention but they are spacious which is nice. We enjoyed the pool as well. We had an issue with the TV not working and that took 3 to 4 calls to the front desk to get that fixed. (we were watching the Olympics) Unfortunately for...

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Thank searious
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you for your comments We look forward to host you!

Reviewed 10 August 2016 via mobile

The hotel has a good, central location not far from the beach. The rooms and especially the bathrooms are quite big.The furniture looks like it has been a high class hotel 20 years ago, so everything is a bit old, but quite okay. The rooms were clean but unfortunately the aircon was not working properly and even sometimes it didn't...

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Thank Ottibri
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Ottibri Thank you for your comments, the hotel is located in the heart of Playa del Carmen , everything is nearby, as we are in a privilege zone there are some "issues" we can not handle as the noise , but we have options for our guest we have earplugs or room change so they can rest and do...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more   less 

Additional Information about Hotel Hacienda Real del Caribe

Address: Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $56 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Hacienda Real del Caribe 4*
Number of rooms: 58
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Also Known As:
Hotel Hacienda Real Del Caribe Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#13 Best Value Hotel in Playa del Carmen
#53 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda Real del Caribe staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get the street-side on Calle 10”
 of 5 bubbles searious, 19 Aug 2016 | Read review
“Outside rooms with the balcony are the best; however, be prepared for some night club noise pretty much until 5am!”
 of 5 bubbles Jacqueline948, 2 Jun 2016 | Read review
“Rooms facing 10 Ave will be much quieter than those facing Calle 10.”
 of 5 bubbles Y797ILjeffc, 19 Apr 2016 | Read review
“Calle 10 has less traffic than 10th Avenue”
  • Mariachi band under our balcony
 of 5 bubbles Tassukas, 21 Mar 2016 | Read review
“room with balcony overlooking pool”
 of 5 bubbles IconStatus, 18 Mar 2016 | Read review
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