We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Azul Beach Resort The Fives Playa Del Carmen

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Azul Beach Resort The Fives Playa Del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

5,593 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
See the most recent reviews
Showing 4,690: English reviews
Toronto, Canada
Reviewed 12 August 2016 via mobile

My family and I visited for the first time in July based on a friend's recommendation. The resort is extremely clean, huge rooms (we had the 1 bdrm jacuzzi suite) and amazing customer service. It is also very kid friendly and they will go out of their way to accommodate families with children. We even got a stroller to use...

 Report
Helpful?
1Thank Gabriella A
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

Yorba Linda, California
Reviewed 12 August 2016

We just returned from a 6 night vacation and I must say that the service at Azul Fives was amazing! The staff is very attentive and very accommodating. We had an issue upon check-in with our room category and not being given what we had booked, but the front desk and Guillermo took very good care of us the next...

 Report
Helpful?
Thank freundfamily
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

Manchester, United Kingdom
Reviewed 12 August 2016

I have just returned from a 2 week holiday with a group of 11 people to celebrate my sisters wedding at this hotel. From start to finish we have had no end of problems with no real explanation, solution or compensation for what should of been 2 weeks of luxury, relaxation and a special time for my family and I....

 Report
Helpful?
5Thank Dudleychops1
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Dudleychops1 Thank you for your recent review and the time taken to share the experiences of your sister's wedding party we are very concerned by your comments and the experiences that you mention. Please contact as your earliest convenience at customercare@karismamexico.com so that we can identify your booking and continue our communication with you directly. Again we are very...

Toronto, Canada
Reviewed 11 August 2016

Went with Air Transat from Toronto. Good flights there and back and both left on time. Getting to our bus at Cancun airport a bit unorganized as lining up to find out which bus was taking us to which airport was confusing as local transportation people were running around not sure who was going on which bus. ANYWAY, finally arrived...

 Report
Helpful?
1Thank prevfromPurley
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

Widnes, United Kingdom
Reviewed 11 August 2016 via mobile

As we near the end of a two week holiday with our boys aged 4 & 7, we are both sad to be leave but excited about the final few days. We are currently sat around the Breeze Swim Up Bar getting ready for some yoga, water volleyball and later water aerobics with Francesco & Brandon. All of the staff...

 Report
Helpful?
1Thank PerryShard
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

Reviewed 11 August 2016

The 2 room suite was great, the grounds were beautiful, the staff very friendly! The food was excellent in all of the restaurants and every restaurant accommodated the kids. All of the staff were polite and helpful. Enjoyed every minute.

 Report
Helpful?
Thank Kim E
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

Sudbury, Canada
Reviewed 11 August 2016 via mobile

We visited with extended family for a week in March 2016. We were housed in Building 16 which is far from the beach and main area of the resort. It was quiet and clean. The pools were lovely. The beach was awful! Lots of seaweed and rocks amongst the sand when you walk into swim. Several people had their feet...

 Report
Helpful?
1Thank Iris V
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Mrs. Iris V, On behalf of Azul Fives Hotel and Karisma Corporative we want to thank you for the time taken to share with our possible guest your last experience, for us it is very important when evaluating our offer and services. We are truly very sorry to notice those areas that were not a reflection of our five...

Houston, Texas
Reviewed 10 August 2016

The Azul Fives property is very nice including the outstanding hospitality and service. The food was very good to exceptional at all the dining areas we visited - the French, sushi, and the beach club grill. Our 4 night stay in a two bedroom sky suite was very comfortable. We enjoyed the lovely pool between buildings 15 and 16, the...

Review collected in partnership with this hotel
 Report
Helpful?
Thank william l
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for writing your family stays review. I am glad to hear that we make of your vacations a fabulous time. Renaud Pfeifer General Manager

Rainham, United Kingdom
Reviewed 10 August 2016 via mobile

Our holiday was utterly fantastic. I couldn't have asked for more. It was my boyfriend and I's first long haul trip together and we was both a bit apprehensive. When we got there we was greeted by a wonderful group of staff and they couldn't have been nicer. We had our room allocated and our bags taken down with us...

 Report
Helpful?
1Thank eloise_1010
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Receive my most sincere gratitude for your kind words regarding your recent stay at Azul Fives Hotel. Renaud Pfeifer General Manager

Mount Vernon, Ohio
Reviewed 10 August 2016

We took our 2 teenage girls with us on this trip to Mexico and we stayed in a 2 room Sky Suite. The rooms were amazing and worked out very well. We had our privacy and yet were still with our girls. Our personal concierge/butler - Edgardo took great care of us, providing us everything we needed for our stay....

 Report
Helpful?
1Thank Rob G
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. Renaud Pfeifer General Manager

5,962 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5587)
Viewed
Hotel & Grounds (707)
Viewed
Dining (699)
Viewed
Room/Suite (680)
Viewed
View from Room (129)
Viewed
Pool/Beach Area (1187)
Viewed
Bathroom (68)
Viewed
Family/Play Areas (81)
Viewed
Business Centre/Function Rooms (34)
Viewed
Other (2002)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (343)
Viewed
Amenities (63)
Viewed
Beach (13)
Viewed
Other (43)
Viewed
Main Pool (15)
Viewed
One-Bedroom Sky Suite (73)
Viewed
Pool (3)
Viewed
Dining (94)
Viewed
The Hotel (39)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (11)
Viewed
Dining (9)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
3.0 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 212 in Playa del Carmen
3,480 reviews
1.3 km away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#43 of 212 in Playa del Carmen
3,277 reviews
0.3 km away
Le Reve Hotel & Spa
Le Reve Hotel & Spa
#93 of 212 in Playa del Carmen
789 reviews
Show Prices
Show Prices
Show Prices
17.9 km away
Generations Riviera Maya by Karisma
0.3 km away
Viceroy Riviera Maya
Viceroy Riviera Maya
#14 of 212 in Playa del Carmen
1,043 reviews
33.1 km away
Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
#6 of 26 in Puerto Morelos
2,981 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $176 - $1,158 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Orbitz, Despegar.com, Travelocity and Jetsetter so you can book your Azul Beach Resort The Fives Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
1,159 questions
Ask a question

See all questions (1159)

Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room elsewhere at another resort”
 of 5 bubbles wiseman360, 27 Mar 2017 | Read review
“The older buildings (1-11) are closer to the beach and have very large rooms, but are very dated.”
 of 5 bubbles DMacey, 27 Mar 2017 | Read review
“The new essence section is really nice ”
 of 5 bubbles W3296YKjamieh, 27 Mar 2017 | Read review
“Call a week in advance to book your room. The new rooms are farther from the beach”
 of 5 bubbles apc425, 27 Mar 2017 | Read review
“Make sure your room is facing inwards. The hotel property line is very close to a main road and it can get loud.”
 of 5 bubbles 322adrianag, 26 Mar 2017 | Read review
5 of 5