We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Azul Beach Resort The Fives Playa Del Carmen

Travellers' Choice award winner
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Azul Beach Resort The Fives Playa Del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,885 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
See the most recent reviews
Showing 4,947: English reviews
Toronto, Canada
Reviewed 28 November 2016

We came down for a girlfriends birthday and were amazed by the quality of the food and service. Particularly I want to mention the Pool Butlers - Gaby, Edgar and Luis. They looked after us each day making sure we had plenty to drink :) They even brought champagne and a cake down to the beds for my friends birthday....

 Report
Helpful?
1Thank chad702
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

The wellbeing of our guests is primordial to us and I was please to read that our team good care of you and your family. Renaud Pfeifer General Manager

Reviewed 28 November 2016

LUCA IS BACK!! Luca is the best butler the resort has. We have thanksgiving dinner in the room every year. We bring the turkey and different sides and Luca always makes sure that we have everything that we need for that day. Enrique at the Zky Bar is so friendly. He always makes sure that you are taken care of...

 Report
Helpful?
3Thank Shelby H
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

We are delighted to hear that you enjoyed that much your holidays in this wonderful Caribbean destination. Renaud Pfeifer General Manager

Boston, Massachusetts
Reviewed 28 November 2016 via mobile

Gaby, Luis, and Edgar were the most efficient, personable, and great emissaries for the AZUL Fives poolside experience we encountered. They all had great manners and tried their hardest to make our experience the most memorable ever. We can not say enough about our personable butler Jose Arrita - he was always available with the best info on where to...

 Report
Helpful?
1Thank salmosolar27
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and kind words. I'm very proud of each staff member at the resort and will share your comments with all. There is no better reward than to receive such comments from our guests. Renaud Pfeifer General Manager

Fredericksburg, Virginia
Reviewed 28 November 2016 via mobile

We wanted a nice get away over Thanksgiving break. We stayed in the three bedroom sky suite. It was a nice set up for our family of six. The food was better than we have had at other resorts. None of the villas are on the ocean. The beach is fairly small and fills up fast. The waves are rough...

 Report
Helpful?
1Thank dianamom
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you choose to visit us again. Renaud Pfeifer General Manager

Southlake, Texas
Reviewed 28 November 2016

Property has been renovated and the rooms where quite striking and clean. Housekeep has very good. Resurants were all well done but only one (Italian)had outstand food, although the other were quite adequate. The staff was very good at all levels and the conceirge service was outstanding. A great place to go with kids and the adults will be happy,...

 Report
Helpful?
1Thank Mark P
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

scleblanc
Reviewed 27 November 2016 via mobile

Our Pool Butlers were awesome. Especially Gaby, Luis and Edgar. Thanks for making our trip extra fun. Paco and Kevin from the entertainment team were tons of fun. They made our trip extra special for our friends birthday.

 Report
Helpful?
1Thank scleblanc
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! We´ll be glad to host you again! Renaud Pfeifer General Manager

Fredericksburg, Virginia
Reviewed 26 November 2016

the Gin bar ran out of certain types of liquor. how does that happen? the spa was over priced for average service. the front desk was very attentive. the conceirge was very good. was there for a wedding. watch ourt for the additional items required to make your wedding special.

Review collected in partnership with this hotel
 Report
Helpful?
Thank jayrlong
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear jayrlong, We appreciate you taking the time to write a review and providing your feedback following your recent stay. While we were glad for having the oportunity to host you, we are sorry for your disappointment with our Gin Bar and also with our rates regarding our spa treatments. Once more, thank you for your review. Thank you for...

London
Reviewed 26 November 2016

Amazing experience. From the moment we arrived to the hotel we felt extremely welcomed. We stayed in a two bedroom suite which was really nice. We ate in all the restaurants and was extremely impressed with the variety of food choice. All the staff were fantastic and made our stay memorable. A few people that we hope to keep in...

 Report
Helpful?
2Thank Isabel G
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. We do appreciate your comments about our services, all of our staff specially every one you mentioned. Hope to see you again in Azul fives. Renaud Pfeifer General Manager

Seattle, Washington
Reviewed 26 November 2016

This was one of the best family vacations we have had. We are members who traveled to Azul Fives during August 2016. It was our first visit to this resort and the first time we vacationed at one of Karisma's family-friendly resorts. We had a blast! First, I must say that our resort Butler Pascual made this vacation a complete...

 Report
Helpful?
2Thank N2Livin
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let Gaby and Pascual know that their service made you stay more special. Please come back and visit us again soon. Renaud Pfeifer General Manager

Montreal, Quebec
Reviewed 26 November 2016

Positive aspect for me Liked the food, all employees in restaurants were very nice to us. All restaurants were good but the Italien one (went twice) I felt that the waiters there were way more stressed then anywhere else, I wonder why ! It was very clean everywhere also. Nice resort to take long walks. The entertainment during the evenings...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank dymora1
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for taking the time to share your experience in regards to your recent stay with us. It was a pleasure to welcome you in paradise and to know you have had an amazing time. Renaud Pfeifer General Manager

6,144 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5769)
Viewed
Hotel & Grounds (733)
Viewed
Dining (715)
Viewed
Pool/Beach Area (1221)
Viewed
View from Room (133)
Viewed
Room/Suite (681)
Viewed
Family/Play Areas (82)
Viewed
Bathroom (69)
Viewed
Business Centre/Function Rooms (36)
Viewed
Other (2099)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (343)
Viewed
Amenities (63)
Viewed
Beach (13)
Viewed
Other (43)
Viewed
Main Pool (15)
Viewed
One-Bedroom Sky Suite (73)
Viewed
Pool (3)
Viewed
Dining (94)
Viewed
The Hotel (39)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (4)
Viewed
Dining (9)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Other (5)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
2.7 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 214 in Playa del Carmen
3,660 reviews
1.2 km away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#44 of 214 in Playa del Carmen
3,420 reviews
4.6 km away
Mahekal Beach Resort
Mahekal Beach Resort
#29 of 214 in Playa del Carmen
2,591 reviews
Show Prices
Show Prices
Show Prices
17.9 km away
Generations Riviera Maya by Karisma
33.1 km away
Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
#5 of 25 in Puerto Morelos
3,119 reviews
0.1 km away
Viceroy Riviera Maya
Viceroy Riviera Maya
#11 of 214 in Playa del Carmen
1,078 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $78 - $1,756 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Hotwire, BookIt.com, TravelUp, Orbitz, Cancelon, HotelsforEveryone, Cheap Tickets, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Azul Beach Resort The Fives Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#27 Green Hotel in Playa del Carmen
#30 Top resorts Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
1,235 questions
Ask a question

See all questions (1235)

Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floors with pool availability are best”
daisy262, 22 May 2017 | Read review
“Each to their own, hotel has a variety of rooms to cater for all needs.”
HewieEssex, 22 May 2017 | Read review
“Get a pool view”
StanleyW, 16 May 2017 | Read review
“We had one of the swim up rooms which was lovely, but I imagine one of the Sky suites would be nice too.”
Tink492015, 16 May 2017 | Read review
“For the basic room building 15 and up do have king beds but very tiny rooms.”
alexadrk, 16 May 2017 | Read review
5 of 5
Orbitz.com
USD 156* /night
View Deal
ElvolineUSD 300
Expedia.com
Hotels.com
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates