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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,761 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,836: English reviews
Red Deer, Canada
Reviewed 22 November 2016 via mobile

Our room is freezing; we wore our housecoats, fleece pants, sweaters, whatever we could find last night with calls for extra blankets. We were still very cold, and did not sleep much because of this. Staff were notified as soon as we arrived and numerous times since. Despite this, the problem persists; they have not been able to solve it,...

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Helpful?
2Thank ABklh499
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear ABklh499 Thank you for your recent review, I am truly very sorry that we fell short of expectations and that you were less than impressed by our staff. The air conditioning temperature in our rooms is set at 23°C as standard however each room has their own controls and can be adjusted accoridngly, we do apologize if you had...

Halifax, Canada
Reviewed 22 November 2016 via mobile

Had another amazing trip at Azul Fives. The staff were all amazing. Recommend this resort to anyone with a family or doesn't mind children. Shout out to Jorge at Arrizio Italian restaurant . Great service and recommended delicious Mexican red wine that we purchased twice. Very good wine. Can't wait to return .. Loved the beach , pools and all...

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4Thank BonRyRi
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Renaud Pfeifer General Manager

Minneapolis, Minnesota
Reviewed 21 November 2016

The hotel itself is very large and a lot of walking is required. The rooms are mediocre at best. However, the food was absolutely amazing, the best I've ever had, and the service exemplary!! The staff from cooks, wait staff, bartenders were just wonderful! Then there was the wedding itself. Even though they were performing at least two weddings each...

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Helpful?
2Thank EliteEight
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. We´ll be glad to host you again! Renaud Pfeifer General Manager

Dallas, Texas
Reviewed 21 November 2016

I was very impressed with the helpful, friendly staff. We had the easiest travel trip I have ever had! They really make sure everything goes perfect on your vacation and you have no worries about anything. We did go to a wedding that was at a different venue, the front desk helped us maneuver getting the taxi and helped us...

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Helpful?
2Thank m0use49
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. We´ll be glad to host you again! Renaud Pfeifer General Manager

Bowie, Maryland
Reviewed 21 November 2016

The property is beautiful. The food is EXCELLENT. The food is the best and the service is great (friendly). I stayed in the new section of the resort after two moves. The first night was not good. The first room was very old and not clean. The bed sheets were stained, the floors were horrible. I was ready to get...

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Helpful?
1Thank lmartinwv
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for taking the time to share your kind remarks about your experience at The Azul Fives Hotel. I am glad to hear you enjoyed your stay. Renaud Pfeifer General Manager

The Woodlands, Texas
Reviewed 21 November 2016 via mobile

We had a great time at the resort this weekend celebrating a good friends wedding! The staff was fantastic especially the pool butler Edgar! He was so attentive! And Kevin the entertainer was so much fun! Only complaint would be that as a group booking together for a wedding we wished our rooms could have been closer together. Otherwise beautiful...

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Helpful?
1Thank nstrawmyer
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let Edgar and Kevin know that their service made you stay more special. Please come back and visit us again soon. Renaud Pfeifer General Manager

Reviewed 21 November 2016

I will start by saying that we have always stayed at a different chain and decided to try another chain and we choose the Karisma brand. We booked a 3 bedroom sky suite for 6 adults and our 3 year old. We got in at night and didn't get any kind of welcome. Checked in and went to our first...

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1Thank Cdumbleton
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Cdumbleton Thank you for your recent review sharing your experiences of your visit to the Azul Fives Hotel. We are truly very sorry that we left you feeling underwhelmed on arrival and we can assure you that your experiences are not inline with our personalised check in service we offer. We are deeply sorry for the room quality issues...

Frisco, Texas
Reviewed 20 November 2016

I have never been to an all inclusive resort until my stay here and they set the bar extremely high. The hotel itself is beautiful, and they will spare no expense to insure your stay is "perfecto!, excellente!" as Edgar, the pool butler, would say. Edgar was the highlight of the trip he took care of us everyday on the...

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Helpful?
1Thank ckemp100
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let Edgar and Kevin know that their service made you stay more special. Please come back and visit us again soon. Renaud Pfeifer General Manager

Reviewed 20 November 2016 via mobile

This was the first time I'd travelled to Mexico along with my boyfriend. We were there for a week- some say too far to travel for a short time but it was so worth it! Upon arrival we were greeted by the friendly check-in desk staff and offered a choice of squash or a glass of sparkling wine. Your luggage...

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Helpful?
1Thank Tasha S
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let Gaby and Louis know that their service made you stay more special. Please come back and visit us again soon. Renaud Pfeifer General Manager

Greater London, United Kingdom
Reviewed 20 November 2016

A fantastic place for a wedding - the setting and scene was just perfect. We stayed at the Azul Fives by Karisma. The hotel was just right - staff very hospitable and accommodating - first class service. The hotel is well placed - the ambience was great and a fantastic experience - bearing in mind - this hotel was placed...

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Helpful?
2Thank Jenni J
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your lovely review and so happy that you had an amazing stay with us. We all work hard to try and exceed all our guests’ expectations and on this occasion we succeeded again! Please come back and visit us again soon. Renaud Pfeifer General Manager

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $96 - $1,802 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#26 Green Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is construction going on at one end of the resort currently. We had a room overlooking the pool and loved it!”
Cricket33, 25 Apr 2017 | Read review
“Pool accessible rooms are noisier. Rooms further from the beach are quieter, e.g. Villa 15/16. Rooms closer to the construction are noisier.”
donziej2017, 21 Apr 2017 | Read review
“swim up y pen suite”
alexsl9997, 20 Apr 2017 | Read review
“Avoid Villa 18 as they are building new blocks behind it 7am - 6pm”
  • Sky Suite 1632-1
RajuWatts, 20 Apr 2017 | Read review
“We were in building 7 and it was the perfect middle between beach and central locations.”
119katrinag, 19 Apr 2017 | Read review
5 of 5