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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,584 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,681: English reviews
Brisbane, Australia
Reviewed 27 October 2016 via mobile

Was here at Azul Fives for a wedding and stayed 7 nights. It was one of the most amazing places I've been to. Very classy villas and awesomely friendly staff who make the experience a whole lot more amazing. From the time we checked in, Emilio was of great help taking us to our villa by cart. David and Keyla...

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1Thank Umhar
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. Renaud Pfeifer General Manager

Reviewed 27 October 2016 via mobile

3 of us stayed at the Azul fives hotel in Mexico in September and we had the most amazing time! Everything was faultless. The hotel was fantastic, the food was out of this world and the staff was amazing! There was a member of staff in particular, his name is Brandon, he really made our stay fun. Brandon worked so...

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Helpful?
Thank Stacey S
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. Renaud Pfeifer General Manager

Reviewed 27 October 2016 via mobile

Very beautiful place. Everyone there are so nice. The whole resort is awesome. Our butler Hector was extremely helpful and always available. Will definitely be back ! We were there for 10 days and all inclusive. Best way to go. There is lots of resturants and places to relax. The whole resort is well kept and the suites are nice.

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Thank J_in_Ttown
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. Renaud Pfeifer General Manager

Brampton, Ontario
Reviewed 27 October 2016

Food- Amazing!! All restaurants Service - Amazing!! But some hotel guest were dicks to the staff, when most of the staff I've seen work 6 days a week all with smiles on their faces and giving nothing but amazing service. Eduardo and Johnny at the beach bar, they are the hardest working bar tenders I've ever seen and the drinks...

Review collected in partnership with this hotel
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Thank brandon_charles
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. Renaud Pfeifer General Manager

maine
Reviewed 27 October 2016

My husband and really enjoyed our stay at Azul fives. They gave us an amazing upgrade, and helped us with dinner choices and excursions. We met some wonderful people that work at this.resort. Kayla that works in activities is sweet she loves her job and is a wonderful asset to Azul fives and a joy to talk to..

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Helpful?
Thank tremblay
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. Renaud Pfeifer General Manager

Fort Myers, Florida
Reviewed 27 October 2016

Overall very good minus staff response. Good news..resort was beautiful and most restaurants were very good. Ocean waters were crystal clear with small fish coming to greet you Bad news..staff as totally unresponsive...our room had no place to put clothes asked for room change...no response..next night loud partying in hallways and next room keeping us up till 3:30 AM despite...

Review collected in partnership with this hotel
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Thank John M
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear John M First of all, we want to thank you for the time taken to share your comments with us with regards to your recent stay at our Azul Fives Hotel. We truly appreciate your positive feedback that you have enjoyed the beautiful and well-kept property grounds as the food and service received at our restaurants and that you...

Connellsville, Pennsylvania
Reviewed 27 October 2016 via mobile

We spent our vacation at the resort. Our pool butler Gabby was excellent she always made up our cabana for us, she was top notch on getting us drinks she was there when your drink was just about gone asking what else she could get for us, and she has a great personality for her job she made our stay...

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Thank bill107410
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you also for your suggestions, we appreciate our guest’s opinion as we know how important it is for the continuous growth and improvement of our hotel. Renaud Pfeifer General Manager

Reviewed 27 October 2016

We've had such a great time here at Azul Fives, and I think we're all pretty sad that we have to check out tomorrow morning. The property is lovely, the food is delicious, and the staff members provide excellent service. Keyla, who's part of the entertainment staff team, made us feel welcome as soon as we hit the beach after...

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Helpful?
Thank Justin H
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

Reviewed 27 October 2016 via mobile

My family and I visited Azul Fives and we loved everything about it. The staff was great, the service was great, the food was great and we loved all the activities they had to offer. We played volleyball with the staff, my daughter even took part in some activities. We hope to return soon.

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Thank Amanda E
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. Renaud Pfeifer General Manager

Colombo, Sri Lanka
Reviewed 27 October 2016 via mobile

Overall the resort was great! There was a group of 32 of us for a family wedding and no complaints whatsoever. The rooms are spacious and beds are comfortable. Food is great too - fave restaurant would be the Thai and Japanese. Try the duck and the curries at the Thai resto. Ample places for food and snacks to pack...

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Thank Azma O
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $186 - $1,148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your room is facing inwards. The hotel property line is very close to a main road and it can get loud.”
 of 5 bubbles 322adrianag, 26 Mar 2017 | Read review
“You Get rooms facing pool”
 of 5 bubbles freedomandleela, 26 Mar 2017 | Read review
“Get older buildings, they are bigger rooms.”
 of 5 bubbles jfind2017, 26 Mar 2017 | Read review
“One of the other guests emailed the hotel before he arrived asking for a quiet location which he said he got.”
 of 5 bubbles alisonbY2789JS, 25 Mar 2017 | Read review
“We didn't like villa 15 as the outlook wasn't very nice but moved to 5 which was lovely !”
 of 5 bubbles 953susanh, 25 Mar 2017 | Read review
5 of 5