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Azul Beach Resort The Fives Playa Del Carmen

Travellers' Choice award winner
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 548*
USD 143*
Great Deal
USD 548*
USD 325*
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Azul Beach Resort The Fives Playa Del Carmen
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5,904 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,965: English reviews
Fergus, Ontario
Reviewed 11 January 2017

Lovely Resort.,,, just a few hiccups. When we arrived (6 in our family group) we were advised they had changed the category of our rooms and they would be advising our travel agent that there would be a refund of $140 per room (3 rooms) credited back to our credit card that we used to pay for the trip. The...

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Helpful?
Thank ed_gleeson
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Many thanks for your review and we are delighted to know that you enjoyed your vacation at the Azul Fives by Karisma, your kind words about the facilities and the staff serve as an encouragement to all to continue to strive in excellence. We celebrate the fact that you did enjoy the Mexican warm hospitality provided by Angel Couoh &...

Reviewed 11 January 2017

This was the best escape vacation I've been on. They aren't kidding when they say it's a gourmet inclusive resort - all the food was very good and at times excellent. The a la carte restaurants are on par with fine dining in Canada, particularly their French bistro La Brasserie, their Thai restaurant Koh Thai, and their sushi bar Oka...

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6Thank Victoria G
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay. Renaud Pfeifer General Manager

Brantford, Ontario
Reviewed 10 January 2017

For the most part we had a wonderful time. We were a family of twelve and this trip was very important to us. This was the first and probably the last we got to shar with our grown children and their spouses. The only complaint we had was that we wanted to all sir together for dinner as this was...

Review collected in partnership with this hotel
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Helpful?
4Thank cmdaniels45
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Please receive an apology for the inconvenient you past during your stay, I will take all your comments into account to provide the best service for your next visit. Renaud Pfeifer General Manager

Berlin, Germany
Reviewed 10 January 2017

I had a great vacation at this hotel. The gourmet cuisine really made a difference since food is usually tasteless at resorts in Cancun. The rooms and facilities are clean and comfortable, the staff is always friendly (especially if you tipp them) and although the beach right in front of it is not as pretty (but amazing for sunrise), you...

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2Thank ADG12
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Renaud Pfeifer General Manager

Edmonton, Canada
Reviewed 10 January 2017 via mobile

This resort is absolutely dedicated to ensuring that their guests are enjoying an exceptional holiday experience...regardless of their age! My family, complete with 3 kids all under 6, stayed in a spacious, clean and comfortable villa. The food selection and quality is definitely upscale all inclusive. The grounds are beautiful and well kept. All of the staff were attentive, friendly...

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4Thank bambib_57
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

The wellbeing of our guests is primordial to us and I was please to read that our team good care of you and your family. Renaud Pfeifer General Manager

Kirkland, Washington
Reviewed 10 January 2017

We thoroughly enjoyed our two week stay here. Beautiful property! The people were amazing! The staff at the hotel went above and beyond the call of duty. Special thanks to our butler, Sergio! He was awesome and did everything he could to make our trip amazing and that it was! The servers and other staff are very personable and kind....

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Helpful?
4Thank lidiyabarilo
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. We do appreciate your comments about our services, all of our staff specially every one you mentioned. It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you choose to visit us again. Renaud Pfeifer General Manager

Minneapolis, Minnesota
Reviewed 10 January 2017

We just got back from Azul Fives resort and wish we were still on vacation. The resort was amazing and our Butler, Pascual, made it even better. We had 8 people in our party and Pascual was able to make our reservations, reserve beds by the ocean and attend to what ever we needed. I know our vacation would not...

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4Thank sdmertes
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

We are delighted to hear that you enjoyed that much your holidays in this wonderful Caribbean destination. Renaud Pfeifer General Manager

Reviewed 9 January 2017

We have just returned from staying at this great resort. We were a group of 10. We booked a 2 bedroom suite and a 3 bedroom suite and requested they be close together. That request couldn't be accommodated, but we were in villas 2 and 3, so quite close. The suites were great - suited our needs perfectly. They were...

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1Thank Aletta S
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Please receive an apology for the inconvenient you past during your stay, I will take all your comments into account to provide the best service for your next visit. Renaud Pfeifer General Manager

Wichita, Kansas
Reviewed 9 January 2017

16 of us went down the week of christmas and it was an amazing experience. Every room we had was large, very nice and comfortable. We spend the majority of our time in the area by the ocean and infinity pool and it was very nice. Our butler Pascual was AWESOME and took very good care of us, finding all...

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Helpful?
2Thank rrwilkey
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. We do appreciate your comments about our services, all of our staff specially every one you mentioned. Hope to see you again in Azul fives. Renaud Pfeifer General Manager

Reviewed 8 January 2017

I planned a wedding here in 2008, the onsite planner was amazing. Food was better than any other resort we have been to. Grounds were beautiful. Infinity pool was perfect. Would love to go back! Prime rib on the room service menu was amazing. We had a rooftop penthouse suite and I wish I could move in.

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Helpful?
2Thank Megan C
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our guests expectations. Renaud Pfeifer General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $77 - $1,729 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Travelocity, Hotels.com, Hotwire, Orbitz, TravelUp, Cancelon, Cheap Tickets, HotelsforEveryone, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Azul Beach Resort The Fives Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#27 Green Hotel in Playa del Carmen
#30 Top resorts Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a 2BR villa. Villa 4 #403-1 and 2, on the ground floor, HUGE, by the lazy river leading to the swim up pool bar. Very roomy & quiet.”
a_cool_mommy, 25 May 2017 | Read review
“Stay in the older section as the rooms are bigger”
andreakdelgado, 25 May 2017 | Read review
“Make a point to join the tennis clinics in the morning.”
Talczudner, 23 May 2017 | Read review
“Make sure room is away front construction.”
958samueld, 23 May 2017 | Read review
“Bottom floors with pool availability are best”
daisy262, 22 May 2017 | Read review
5 of 5
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USD 143* /night
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Prices are for 1 room, 2 adults
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