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Azul Beach Resort The Fives Playa Del Carmen

Travellers' Choice award winner
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 548*
USD 143*
Great Deal
USD 156*
USD 548*
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Azul Beach Resort The Fives Playa Del Carmen
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5,909 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,969: English reviews
Scotch Plains, New Jersey
Reviewed 16 January 2017

At check in, I needed a written copy of our reservation that the hotel needed to keep.Our room wasn't ready so we went for a delicious lunch at Sea Olive.Upon arrival to our room it had not been cleaned. The staff immediately took care of this and were apologetic.Rooms were comfortable, we couldn't quite regulate the A/C. It was cold,...

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4Thank Laura K
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Receive my most sincere gratitude for your kind words regarding your recent stay at Azul Fives Hotel. I am glad to know how much you enjoyed while being our guest by our staff’s attentiveness. Renaud Pfeifer General Manager

Cornwall, Canada
Reviewed 16 January 2017

My wife and I are foodies and have been to many resorts in the past. This resort claims a gourmet level food experience. That is simply not the case for it is no different from a 4-star DR resort. The smoothies are heavenly and the grounds are the finest we have seen. But if you want a gourmet experience it...

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1Thank AMD788
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear AMD788, We appreciate you taking the time to write a review and providing your feedback following your recent stay. While we were glad that you found smoothies heavenly and our grounds the finest you ever seen, it is very disappointing to hear that our gourmet inclusive experience did not live up to expectations. We can assure you that this...

Algona, Iowa
Reviewed 16 January 2017

Great villa with 2 BR, 2 1/2 bath. Pool and swim up bar just steps away from our patio. The resort is beautiful and very tropical and the beach is amazing! Pool and swim up bar adjacent to beach, soft white sand, lots of lounge chairs available for guests, waiters to deliver food and drinks right to your chair, a...

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5Thank jmarsh242
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

Edmonton, Canada
Reviewed 16 January 2017

We had a great time at Azul Fives. Accommodations are very modern and clean and the restaurants always had great food. Our butler Enrique took care of all our dinner reservations and the friendly beach staff--Rodolko, Jonathan, Eduardo and Kevin always had fun activities for us at the beach and the beach pool.

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3Thank Jayne1721
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for choosing our address for your vacation we do hope to welcome you in the near future. Renaud Pfeifer General Manager

Christine, North Dakota
Reviewed 16 January 2017

I stayed for 10 amazing days! Staying with 8 people can sometimes be challenging for a butler but Pascual was amazing for us! He knew what we wanted and even helped us with things we didn't even realize we wanted at the time! The entertainment staff was fantastic! They kept us dancing, singing, talking, and playing games. We had so...

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2Thank mikaylalacher
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for taking the time to share your kind remarks about your experience at The Azul Fives Hotel. I am glad to hear you enjoyed your stay Renaud Pfeifer General Manager

Christine, North Dakota
Reviewed 16 January 2017

I had an excellent 10 days at Azul Fives resort! The staff was excellent and very attentive. Pascual our butler was very helpful in getting us what we want. He assisted us in meeting our needs even before we knew what we wanted like setting up our excursions and daily needs. The entertainment staff was excellent as well. They helped...

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2Thank blacher25
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for sharing such a detailed account of your stay.Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. Renaud Pfeifer General Manager

Reviewed 16 January 2017 via mobile

The Pool Butler Gaby was amazing and always willing to help... Gaby is the Best !! But all the Pool Butlers were awesome Luis, Edgar, Fabian...Overall the experience at Azul Fives was relaxing... AZUL Fives do not have an all Adult area that is one thing I wished they have..

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3Thank Arcola P
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for sharing such a detailed account of your stay.Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. Renaud Pfeifer General Manager

Guelph, Ontario
Reviewed 15 January 2017

long travel day to arrive and open our curtains from our unit to face directly into the construction site. not a great beginning. we booked this trip 6 months in advance and I feel we were taken advantage of (ending up with the worst location in the resort) and because of that we will not be returning any time soon...

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Thank adamapender1015
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear adamapender1015 Thank you for your comments with regards to your recent stay at our Hotel; I am sorry for the disappointment due to the view in the assigned room and if we did not live up to the expectations you have set before us. As you may know, TripAdvisor does not link your reservations, so I do invite you...

Reviewed 15 January 2017 via mobile

I was really worried about honeymooning at a family resort but this place does a fantastic job of accommodating couples and families. We had a very romantic and fun stay! I'd say the highlight for us was the Mexican themed bar 1910. The decor was what brought us in, but Sergio and Juan are what kept us there every single...

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2Thank Amanda M
KarismaHotelsResorts, Director de Recepción at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay, thank you for choosing us to celebrate such a special occasion. We look forward to welcome you once again and provide you another pleasant vacation. Renaud Pfeifer General Manager

Richmond Hill, Ontario
Reviewed 15 January 2017

This was our second time at Azul Five, and 5th trip as Prestige members. Travelling with a large group of people, one would expect chaos. However, it was made easy with the help of our butler, Luca. Our pool butler, Gaby was exceptional and a hard worker. She made every day a pleasure. Fabian, our beach server tended to our...

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3Thank lizn805
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your lovely review. I am glad to read you were able to relax at Azul Fives Hotel By Karisma. Also, thank you for the especial thanks to this beautiful team. We cannot wait to welcome you back. Renaud Pfeifer General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $78 - $1,726 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Hotels.com, Travelocity, BookIt.com, Orbitz, TravelUp, Cancelon, getaroom.com, Evoline ltd, HotelsforEveryone, TripOnline SA and HotelQuickly so you can book your Azul Beach Resort The Fives Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#27 Green Hotel in Playa del Carmen
#30 Top resorts Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is great. We loved Villa 12 on the ground floor with pool view.”
burnsie93, 25 May 2017 | Read review
“I didn't chose a bottom floor because of pool noise but where we stayed there were few people swimming so not a problem.”
deborahrG8027NA, 25 May 2017 | Read review
“We had a 2BR villa. Villa 4 #403-1 and 2, on the ground floor, HUGE, by the lazy river leading to the swim up pool bar. Very roomy & quiet.”
a_cool_mommy, 25 May 2017 | Read review
“Stay in the older section as the rooms are bigger”
andreakdelgado, 25 May 2017 | Read review
“Make a point to join the tennis clinics in the morning.”
Talczudner, 23 May 2017 | Read review
5 of 5
Orbitz.com
USD 143* /night
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Expedia.comUSD 156
AMOMAUSD 548
CancelonUSD 325
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*Disclaimer
Prices are for 1 room, 2 adults
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