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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,563 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,664: English reviews
Fredericksburg, Virginia
Reviewed 10 November 2016

I just recently got married at this resort. I had a very positive review to leave BUT now I am battling a dispute for a charge on my room that is not true. The "Produced" a sales slip but the signature does not resemble mine or my wife's at all! We brought 50 guest to this resort and spend a...

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Helpful?
4Thank gcm1988
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear gcm1988, On behalf of the staff management from Azul Fives Hotel by Karisma we wish to thank your preference to celebrate in our facilities a unique moment in the life of a couple, their wedding. Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell...

Brossard, Canada
Reviewed 10 November 2016 via mobile

The Good The restaurants a la carte are better then most all inclusive. Good quality, good presentation, excellent service. Our favorites were the french bistro and the thai. The breakfast is the usual buffet and is very good, line-ups acceptable. The place is really nice, superbly maintained grass, trees, flowers. There are monkees on the site which is a nice...

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1Thank Pierre L
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. I will take all your comments into account to provide the best service for your next visit. Renaud Pfeifer General Manager

Manchester, United Kingdom
Reviewed 9 November 2016

i have recently returned from a family holiday with my husband and 2 children aged 7 and 5, whilst the hotel was very good and the staff were amazing i found it was not particularly child friendly, there was not a children's pool and i could not believe in the climate we were in that you could not get an...

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Helpful?
1Thank jgrant2016
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Please receive an apology for the inconvenient you past during your stay, I will take all your comments into account to inprove our service. Renaud Pfeifer General Manager

Modesto, California
Reviewed 9 November 2016

Dirty dishes were left outside our room when we arrived to the resort. Our reservations at the hotel were repeatedly messed up. Some of the restaurant were closed because of low season but we were not made aware of that before travel. I had a sky suite which was dirty as well and a jacuzzi up top however the resort...

Review collected in partnership with this hotel
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1Thank terra_goodrich1708
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear terra_goodrich1708, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your...

Huntsville, Alabama
Reviewed 9 November 2016

I am a member and prepaid for my room 10 months in advance; however when my party showed up for our vacation I was told they do not have my room available and all I was offered in exchange was a $200 hotel credit. Also we were treated horribly by the hotel staff. Our butler was awesome, but all the...

Review collected in partnership with this hotel
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5Thank Unhappy4379
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Unhappy4379, On behalf of the entire management from Azul Fives by Karisma we want to thank you for the time taken to share your valuable feedback with our future guest. Please know that your review it is of utmos importance when evaluating our hotel and services. While we are happy to host you in our facilities and be part...

Utrecht, The Netherlands
Reviewed 9 November 2016

We didn't have the all inclusive plan, yet we ate at almost all restaurants within the hotel. The treatment was amazing, everyone was very profesional and gave us the best of services. Jesús, the sommelier at the tapa's bar was great, he offered us a very special dinner on the beach and he was there along with one of the...

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2Thank beavillasuso
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for taking the time to write about your recent experience at Azul Fives by Karisma hotel. I´m very happy to read that you had an amazing stay. Renaud Pfeifer General Manager

Chicago, Illinois
Reviewed 9 November 2016 via mobile

We have our destination wedding at this resort. The wedding planners on sire were amazing, they took care of everything and made us feel at ease. We got an upgrade of our room so we ended up getting a full suite with a rooftop deck and jacuzzi. The room was so awesome. We couldn't figure out the thermostat so it...

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1Thank taylorangle86
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. Please receive an apology for the inconvenient you past during your stay, I will take all your comments into account to provide the best service for your next visit. Renaud Pfeifer General Manager

London, United Kingdom
Reviewed 9 November 2016

Although we were unlucky with the weather we had the most fantastic time at Azul Fives. The fauna was unexpected with spider monkeys, racoons and iguanas roaming the hotel gardens. The most outstanding feature of the hotel was the extremely helpful and friendly staff. Literally everything is possible and nothing is too much to ask. In the Brasserie Yasmin and...

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1Thank hellopetra
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review
Google Translation

Muchas gracias por compartir sus comentarios en Trip Advisor, comentarios como el de Usted nos impulsa a brindar la mejor...

Montreal, Quebec
Reviewed 8 November 2016

Courteous staff from the begening to the end, excellent service everywhere (restaurants, beach, pool...), spacious room. Great food (Italian was our no 1). We certainly recommend Azul Fives Hotel By Karisma in Playa del Carmen.

Review collected in partnership with this hotel
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1Thank nicolassL5696UU
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and kind words. I'm very proud of each staff member at the resort and will share your comments with all. There is no better reward than to receive such comments from our guests. Renaud Pfeifer General Manager

Reviewed 7 November 2016 via mobile

So, I thought I would write this as we are half way through our holiday & there have been a couple of issues. Firstly we are a family of 5, with 3 young children and we were put in a room directly next to the 'entertainment' which goes on until around 1am. The Gin bar is quite noisy in the...

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1Thank Millsk84
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Millsk84 First of all, we want to thank you for sharing your feedback about your current stay at our Hotel. We are sorry if you are not completely satisfied with the assigned room and for any inconvenience with the new room assigned; please apology. We recommend to reach out to our Chief Concierge or Front Desk located at the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $209 - $1,098 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We really enjoyed the Essence section with a walk out into the pool room.”
 of 5 bubbles ChristinaAbbott, 23 Mar 2017 | Read review
“All the rooms are great! You won't be disappointed. We booked through Beach Bum Vacations!”
 of 5 bubbles ediatelevi, 22 Mar 2017 | Read review
“Highest number buildings (15-18 are far back and there is currently construction there)”
 of 5 bubbles JenniferA72, 21 Mar 2017 | Read review
“Views are better on the upper floors.”
 of 5 bubbles AlanRichard23, 21 Mar 2017 | Read review
“Choose Sky Suites for a Rooftop Deck”
 of 5 bubbles TravelAgentAmyZ, 20 Mar 2017 | Read review
5 of 5