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Casa Ticul Hotel by Koox Luxury Collection

863 reviews
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Traveller (487)
Room & Suite (289)
Pool & Beach (142)
Overview
  • Excellent66%
  • Very good25%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“beach clubs”(54 reviews)
“boutique hotel”(31 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
Suites
3.5 Star Hotel
All hotel details
Rooms
6 Mar.7 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (863)Write a Review
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All reviewsbeach clubsboutique hotelrooftop breakfastnice breakfaststreet noiseevery morningflights of stairsincluded breakfastfresh fruitlocation was perfectfifth avenuelarge showerwould highly recommend this hotelroom numberjocelynquintapdc
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1 - 5 of 487 reviews
Reviewed 1 week ago

What a dump!! This hotel is poorly managed!Huge cockroach in our room! Pillows smelled like dirty underarms! Wifi spotty ! I think many reviews of this place are fraudulent! Don’t stay here unless you’re desperate!! Only good thing? Location!More

Thank moem_12
Response from Koox_Group, Social Media Manager at Casa Ticul Hotel by Koox Luxury CollectionResponded 3 days ago

Hi moe m We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Casa Ticul Hotel by Koox Luxury...More

Reviewed 26 December 2017

We booked at Koox Caribbean but were informed at check in that the property was overbooked and that we must go to Casa Ticul. The room at Casa Ticul was nice but the property was under noisy construction and was a mile north of where...More

1  Thank sydyer
Response from Koox_Group, Social Media Manager at Casa Ticul Hotel by Koox Luxury CollectionResponded 3 January 2018

Hi sydyer I would like to thank you for taking the time to let us know your comments regarding your recent visit to Hotel Casa Ticul. We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working...More

Reviewed 25 November 2017

Very friendly and helpful staff, centrally located and close to playa mamitas. We enjoyed our stay and were not disturbed by noice from the streets although we were there in low season. Breakfast and cleaning was ok.More

Thank Grrrej
Response from Koox_Group, Social Media Manager at Casa Ticul Hotel by Koox Luxury CollectionResponded 19 December 2017

Hi Grrrej Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed the services and facilities of our Hotel Casa Ticul by Koox Luxury Collection. We really appreciate your opinion, we assure you that the...More

Reviewed 26 October 2017

This is one review I truly feel we must do. After many years of wanting to stay at Hotel Casa Ticul in Playa Del Carmen, we took the opportunity to do so last week. In a word, our experience was HORRIBLE!!!!!! To keep this review...More

5  Thank Steadman3
Response from Koox_Group, Social Media Manager at Casa Ticul Hotel by Koox Luxury CollectionResponded 19 December 2017

Hi Steadman3 We want you to know that the management of Hotel Casa Ticul has changed and now belongs to Koox luxury Collection, so we invite you to visit us again and feel at home now with our staff, attention and service. Welcome Home and...More

Reviewed 22 August 2017 via mobile

The place is in a quite good location. The rooms are not so big and have bo balcony. When we arrived at the hotel it was in maintenance. They told us it was only for one day but it lasted till the end of our...More

5  Thank Arturo-Eleonora
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Breakfast included
Airport Transportation
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Outdoor pool
Details
Price range
USD 63 - USD 168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 63 - USD 168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (487)
Room & Suite (289)
Pool & Beach (142)
Dining (68)
Amenities (14)
Family and Play Areas (6)
Questions & Answers
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Room Tips
"They’re are no good rooms"
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"Avoid until noisy construction is completed"
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"Book somewere else"
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"Our room was on the first floor by the pool. It was very nice and quiet."
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