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Hacienda Tres Rios

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Traveller (4041)
Pool & Beach (909)
Room & Suite (684)
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Overview
  • Excellent60%
  • Very good24%
  • Average8%
  • Poor4%
  • Terrible4%
Travellers talk about
“segway tour”(228 reviews)
“nature park”(148 reviews)
“the grill”(356 reviews)
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Rooms
30 Apr.1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,305)
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1,571 - 1,575 of 4,191 reviews
Reviewed 6 December 2015

Over all this was a nice get away. The food is good there, and the staff is very accommodating. We own a time share here so its our second or third time visiting. I must say they have made strides to improve over the years....More

1  Thank Kbblackburn
Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 16 December 2015

Dear Guest: Thank you for your feedback. We are happy to hear that you enjoyed your getaway. We are currently working on improving our nightly entertainment and we appreciate your comments and suggestions; they will definately be taken into consideration. We are delighted to know...More

Reviewed 6 December 2015 via mobile

Cony, besides a beautiful face great employee, whatever we need it pool side she got us right away very good conversation positive attitude and a lovely smile thanks Cony for the wonderful experience and service, you're a very hard worker and we appreciate everything you...More

Thank marcoavila1989
Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 16 December 2015

Dear Guest: Thank you for taking the time to share your review. We are happy to hear that you had a wonderful vacation experience. We will be sure to give recognition to the personnel you mentioned by name in our next morning briefing. We look...More

Reviewed 6 December 2015 via mobile

Our stay was awesome the food was delicious, the staff treated us like royalty and the entertainment and activities was great, Junior and Alejandro from entertainment and outdoor activities made it fun and enjoyable especially the Segway tour. Best vacationMore

Thank Quin A
Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 16 December 2015

Dear Quin: Thank you for sharing your feedback. We feel honored to hear that you felt like royalty, that is definately the feeling we strive to provide. Thank you for your kind comments regarding the menu, entertainment and activities available. We will be sure to...More

Reviewed 6 December 2015

We are just leaving this wonderful place after 10 days Such helpful staff,clean and welcoming.From Magda who was our welcoming concierge,Grimaldi,Conrado,Julio who helped us have fun snorkeling,kayaking and ran entertainment activities. all the great staff in restaurants especially SamuelAvalos & Alberto Ramon from the Portebello...More

Thank roller_7
Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 16 December 2015

Dear Guest: Thank you for your feedback. We are proud to hear that we fulfilled our mission of providing a memorable and pleasurable vacation experience. We are happy to know that you enjoyed all of the activities and restaurants available. Thank you for your kind...More

Reviewed 5 December 2015

I drove to the hotel and reached the gate in front. I explained that I was interested in staying there and wanted to talk to the management. They would not let me in. Two days later I walked in from the beach. I was called...More

Thank PMahdis
Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 10 February 2016

Dear Visitor: Thank you for sharing your review. The security measures taken by the resort staff is for the safety of our guests and we regret if they may have given the wrong impression. However, we hope that we will have the honor of hosting...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Beachfront
Free Internet
Fitness Centre with Gym / Workout Room
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
USD 222 - USD 627 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#49 Luxury Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 222 - USD 627 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#35 Top resorts Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#49 Luxury Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (4041)
Pool & Beach (909)
Room & Suite (684)
Dining (306)
Family and Play Areas (83)
Business Centre & Event Rooms (7)
Amenities (6)
Questions & Answers
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Marie F
9 April 2018|
AnswerShow all 3 answers
Response from jimincancun | Property representative |
It is difficult to judge the likes and tastes of individuals but five adults in one unit would be pushing the limits of privacy and sofabeds are sofabeds.
1
Vote
Tkej
4 April 2018|
Answer
Response from jimincancun | Property representative |
All guests are able to use the beach itself but the furniture and services at the Kakao Beach Club is reserved for members.
0
Votes
Sonoma_CASusie
29 March 2018|
AnswerShow all 3 answers
Response from jimincancun | Property representative |
Hello. The hotel has bicycles on the property and can provide them at no cost. Ask for Sharem. The hotel does not have any agreement with any other hotels close with tennis courts open to the public.
0
Votes
Room Tips
"Mangrove rooms are quite and only end rooms have a view of the ocean"
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"Nice resport with great service. suites with ocean views only available on 3rd levels however."
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"Becoming a member it's the best choice, regardless all rooms are wonderful"
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"Suites facing the river and ocean have beautiful view of the sunrise and sunset."
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