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04/02/2018 05/02/2018
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    Hacienda Tres Rios

    Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
    011 52 18009866940
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    04/02/2018 05/02/2018
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    Lowest price we found
    USD 1,039*
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    Traveller (3827)
    Pool & Beach (874)
    Room & Suite (659)
    Overview
    • Excellent60%
    • Very good23%
    • Average9%
    • Poor4%
    • Terrible4%
    Travellers talk about
    “segway tour” (208 reviews)
    “nature park” (136 reviews)
    “the grill” (341 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    4 Feb.5 Feb.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (5,879)
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    1,441 - 1,445 of 3,889 reviews

    Reviewed 18 July 2015 via mobile

    Excelent service!!! Great family resort!!! Thank you Miguel and Gregorio for excellent treatment as we ate everyday!!! Thank you Emmanuel for your excellent butler services...the activities around the resort are a lot a fun the staff is very friendly...loved Sensorial experiences...and snorkeling and kayak...Mayan dance...excellent!...More

    3  Thank gpastor
    Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 21 July 2015

    Dear Guest: Thank you for your review and for taking the time to mention our staff members who contributed to your ¨summertime¨ vacation; we are happy to hear it was an excellent one. Please rest assured our staff members mentioned will receive a special commemoration...More

    Reviewed 17 July 2015

    Just came back from my mini vacation at Hacienda Tres Rios and I must admit It was a pleasant one. The staff were all extremely friendly and helpful despite the language barrier. The food was good, the beverages were however average the waiters/ waitresses were...More

    3  Thank pattycakes868
    Reviewed 17 July 2015 via mobile

    I just returned from a 5-day girls trip to Hacienda Tres Rios. This was my first "all-inclusive" vacation (other than cruising) and it exceeded my expectations by a wide margin. It was truly "all-inclusive" (food, booze, excursions, activities, etc.). The food and service in the...More

    2  Thank HarlowsFromQuintonVa
    Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 23 July 2015

    Dear Guest: Thank you for your detailed review of Hacienda Tres Rios, it is great to hear your vacation experience was worthy of your recommendations and the fact that you cannot wait to come back is definitely the feeling we strive to achieve with all...More

    Reviewed 17 July 2015

    My family had the best time. Rooms were spacious and extremely clean. The staff were all so friendly and helpful. The food was great too. We had the all inclusive plan. Pools were huge and there was 2 of them. One for families and one...More

    1  Thank Patricia A
    Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 18 July 2015

    Dear Guest: Thank you for your delightful review of our property, we strive daily to provide excellent vacation experiences to all of our guests and we are extremely happy to hear we achieved our goal. Please know that our staff members mentioned will be recognized...More

    Reviewed 13 July 2015 via mobile

    We visit THE hotel for the weekend for a weeding, the place is nice and the rooms ok, but the Service is the worst, they need the double of personal, they Will take more Than an hour to serve you. The food in the buffet...More

    3  Thank Sergio D
    Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 14 July 2015

    Dear Guest: Thank you for taking the time to share your review, we appreciate all customer feedback. Our service as well as our food and beverages have been the subject of praise in the past and we will work hard to improve this important area....More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Beachfront
    • Free Internet
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 250 - USD 697 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #28 Family Hotel in Playa del Carmen
    • #35 Top resorts Hotel in Playa del Carmen
    • #43 Luxury Hotel in Playa del Carmen
    • #47 Spa Hotel in Playa del Carmen
    • #48 On the Beach Hotel in Playa del Carmen
    • #48 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 273
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Orbitz, TravelUp, Agoda, Travelocity, Priceline, getaroom.com, Cancelon, TripOnline SA and HotelQuickly so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hacienda Tres Rios Hotel Playa Del Carmen ,
    • Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (3827)
    Pool & Beach (874)
    Room & Suite (659)
    Dining (291)
    Hotel & Grounds (2346)
    Family and Play Areas (76)
    Bathroom (22)
    Business Centre & Event Rooms (7)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    146natalie
    20 January 2018|
    Answer
    Response from jimincancun | Property representative |
    Kids from 8-10 are welcome for the Kayack, snorkel and Segway tours. All of the bikes are the same standard size so if they don't have a problem with the height of the bike, there is no problem.
    0
    Votes
    Annie G
    12 January 2018|
    Answer
    Response from jimincancun | Property representative |
    This tripadvisor website does not permit us to put contact information. Most of the information is on the haciendatresrios website and you can also contact us through the Facebook page for specific questions.
    0
    Votes
    AddictedTraveler123
    12 January 2018|
    AnswerShow all 2 answers
    Response from jimincancun | Property representative |
    About 5 miles
    0
    Votes
    Room Tips
    "all rooms ocean view however to get best view is on floor 3 (top floor) and main building or building 5"
    Read review
    "he Be sure to ask for a room facing east (the beach). Great sunrises and ocean views."
    Read review
    "Rooms are beautiful!!"
    Read review
    "None all very well"
    Read review
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