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Hacienda Tres Rios

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Hacienda Tres Rios
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4,984 Reviews from our TripAdvisor Community

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Showing 3,369: English reviews
Sandstone, Minnesota
Reviewed 22 July 2014

Our third time and will be back next year. The beautiful setting of Tres Rios is a must to visit! Seeing familiar faces in the restaurants, beach and pool make the vacation. Top of our list is Miguel C, then Enrique S at the grill and the fun team at the beach, Joel, Mau and David.....we look forward to seeing...

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Helpful?
2Thank Lois N
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Ríos for you annual getaway. It is always our pleasure to be your host and we appreciate on our staff whom we are proud of and we thank on their behalf. Next time you visit us remember to live a Ya’ax Che Spa experience and relax, refresh...

Tulsa, Oklahoma
Reviewed 22 July 2014

I've visited "all inclusives" before, but the staff and service here make it special! Look for Mirsa to greet you at the buffet: Samuel (to serve often serve you food and/or drinks on the dead run!); and many others; within a couple of days they'll know you by name AND your food/drink favorites! Enjoy yourself!

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Helpful?
2Thank mj7627
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Ríos a Beautiful place with outstanding service and staff. Your words encourage us to continue working hard and giving "A great service, a great smile". Come back soon remember that your private Mexican retreat awaits you.

Houma, Louisiana
Reviewed 21 July 2014

The resort is beautiful. The landscaping, pools, beaches, fiesta and carribean dinners, The Grill and Pizzaria, and sports bar were all a lot of fun for my entire family. The waiters were all very accommodating and friendly especially Ernesto and Caesar. They worked so hard to serve all 17 of us on our days at the pool and beach. They...

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Helpful?
1Thank Nicole E
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice words specially about our staff whom we are proud of and thank you on their behalf. We are glad to learn you had a fun family get away. Come back soon, it will be our pleasure to be your host again.

Binghamton, New York
Reviewed 21 July 2014

We love this place it was our fourth time there we consider it our second home! The staff are excellent & attentive. We had five chef special cooked meals this time and they were superb!! We were certainly treated well couldn't have asked for much more. Our butlers took great care of us we had a great time! I can't...

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Helpful?
1Thank Joanne S
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments which encourage us to continue giving "A Great Service, A Great Smile". Come back soon, remember your private Mexican retreat awaits you.

Hibernia, New Jersey
Reviewed 21 July 2014

No beach access at all, pool area was ok nothing amazing, Food was pretty good, very friendly people. Staff communication wasn't the best. Housekeeping was pretty good though. You need to make reservation in advance to enjoy the activities otherwise you are stuck doing nothing. Hacienda tres Rios is a nice resort unfortunately I won't come back to this location...

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Thank queenofall
Mexico City, Mexico
Reviewed 20 July 2014

We hellad excellent service: Specially from Carlos and Erick at the bell boy station, and all the butlers at la Herencia condos. Also the landscape in the resort is really beautiful, specially the seaside area; where the rivers meet the sea. The jungle is also a nice place to visit. The "cenotes" and the "sense of nature" tours is a...

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1Thank eamador
New York City, New York
Reviewed 20 July 2014

I took my family to Hacienda Tres Rios and we had a really fantastic and memorable holiday. I have to make a special mention for some of the fantastic people who worked so hard to look after us ........... from Leo and Orlando keeping us all busy, to the amazing pool waiters Ruben, Cony, Alberto and Victor, the ladies who...

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2Thank garyhead47
Reviewed 19 July 2014 via mobile

We came to tres rios with a group of 24 and I have to say, they did a great job accommodating us during our stay. Here's a little bit of advice if ur going with a big group, don't wake up in the morning and try to book activities for all. Make reservations in advance. That said we did get...

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2Thank Juan R
Quincy, Massachusetts
Reviewed 17 July 2014

The staff was excellent, very clean resort. Our room was very comfortable for a family of 4. It was nice to come back to your mid day to a surprise snack awaiting you. House keeping left wonderful surprises for the kids on their beds every day.

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1Thank debbiebrez
Miami, Florida
Reviewed 16 July 2014

As an event planner working in the area quiet a bit, this was my first time visiting for vacation with my family. I wanted my children to get a true taste of the wonders of Mexico and Hacienda Tres Rios gave us this. The property was gorgeous and the hotel constantly had activities. On the day we arrived there was...

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Helpful?
3Thank Ana C
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you had an amazing family vacation at Hacienda Tres Rios and we were able to fulfill your expectations. Next time you visit us, remember that while your kids enjoy some of our daily activities at the Kid's Club you can take some time for yourself at Ya’ax...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $271 - $792 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
215 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner top sites have access to private roof top jacuzzi.”
 of 5 bubbles ferriswheelboy, 18 Mar 2017 | Read review
“would choose the ocean or the wooded side, other one has more condos and not so pretty”
 of 5 bubbles kde2016, 18 Mar 2017 | Read review
“Don't go there”
 of 5 bubbles redmellen, 15 Mar 2017 | Read review
“Third or fourth floor to get a good view .facing the pools . Facing the poo”
 of 5 bubbles 714ferns, 14 Mar 2017 | Read review
“Try to get one that looks over the ocean and the pools”
 of 5 bubbles rogood, 12 Mar 2017 | Read review
5 of 5