We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hacienda Tres Rios

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Hacienda Tres Rios
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

5,137 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hacienda Tres Rios
See the most recent reviews
Showing 3,474: English reviews
New Brunswick
Reviewed 17 November 2014

Arely at the cafe Paris at the Hacienda Tres Rios makes a great cup of expresso which she decorates artistically and serves with a warm smile. Combined with the decadent sweets it is one of the highlights of this resort

 Report
Helpful?
Thank rjcksmith
Vallejo, California
Reviewed 17 November 2014

A beautiful place to relax from the busy world. A place you can bring your family,ideal for all age group. The eco-friendly environment is a special feature. There were a few glitches in the handling of restaurant time scheduling which could have been associated to miscommunication of employees, meaning one person stating that our name could not be in a...

 Report
Helpful?
Thank Cesa P
Las Vegas, Nevada
Reviewed 16 November 2014 via mobile

My husband and I recently returned from a week long stay at the Hacienda Tres Rios. We don't own a time share there, but we do own at one of their 'sister' resorts. This was our first time to the Tres Rios and we did enjoy our stay. The grounds and the rooms are beautiful. The service at every turn...

 Report
Helpful?
Thank JillFromVegas
Houston, Texas
Reviewed 14 November 2014 via mobile

This is the best vacation experiance for us, theres a lot of activities to enjoy like kayaking,scuba diving and jungle tour. The foods are great! You can enjoy different international and local mexican foods.Beach are not that good but you can enjoy the spacious pools fo adults and kids.At the roof top of the hotels you can enjoy the beautiful...

 Report
Helpful?
3Thank joshLV
Cotati, California, United States
Reviewed 14 November 2014

The property is wonderful with its pools, cenotes, rivers, and well kept grounds. The most outstanding asset were the people who worked there. They were very attentive to each person on the property very interested to understand and address each of our desires or needs. We're members not owners at this property and this is our 2nd time. We brought...

 Report
Helpful?
Thank Ron P
San Diego, California
Reviewed 13 November 2014

I am not one to write reviews, but I wanted to thanks the wedding team at Hacienda Tres Rios!!! My wedding turned out amazing and my guest were really happy. Daniela Flores is the best! She is so sweet, very helpful and because of her my wedding planning experience was enjoyable and stress free. HTR was the last hotel on...

 Report
Helpful?
Thank LilianaMerancio
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: First of all, we would like to thank your for choosing Hacienda Tres Rios for such an important day in your life and letting us be part of it. It was our pleasure to be your host and we invite you to come back on your 1st. anniversary or sooner if possible.

Minneapolis, Minnesota
Reviewed 12 November 2014

We had another wonderful vacation at Hacienda Tres Rios with our friends. Staff is wonderful, especially Leo with the activities staff and Ruben with the wait staff. The food is fantastic and has improved since our last stay, facilities are beautiful as well. We will definitely be back!

 Report
Helpful?
1Thank 881Jeanne881
Reviewed 9 November 2014

Our first visit at Tres Rios and the staff are wonderful to name a few, captain of the two pools, Victor as well as Ruben Adzib. They work very hard to make sure you are comfortable and bring you drinks and food. The Chefs dinner was superb with Oscar. Activities would probably have been better if the resort was busier....

 Report
Helpful?
2Thank Debbie K
Minneapolis, Minnesota
Reviewed 8 November 2014

We traveled to Tres Rios for my birthday during the first week of November. My wife invited her friend from NY that had never been to Mexico. The visit was beyond her expectations both the resort and time on 5th Avenue. We went to Cozumel for a day trip, rented a jeep and hit our favorite bars on the back...

 Report
Helpful?
Thank Wade C
Ashland, Ohio, United States
Reviewed 6 November 2014

Just got back from this resort for the second time. I love this resort for the comfort of the room and the EXCELLENT training of the employees! All of the employees are friendly and eager to please ! I honestly think the staff is 5 star !! Every person we had had contact is eager to please! I wish I...

 Report
Helpful?
1Thank Debra A

3,907 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3466)
Viewed
Dining (262)
Viewed
Hotel & Grounds (509)
Viewed
Pool/Beach Area (781)
Viewed
Family/Play Areas (68)
Viewed
Room/Suite (266)
Viewed
View from Room (120)
Viewed
Bathroom (20)
Viewed
Business Centre/Function Rooms (5)
Viewed
0:16
Videos (1)
Viewed
Other (1434)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (408)
Viewed
Adults' Pool (18)
Viewed
Amenities (6)
Viewed
One Bedroom Suite (85)
Viewed
Dining (18)
Viewed
Studio (47)
Viewed
The Hotel (110)
Viewed
Two Bedroom Suite (124)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (5)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (3)
Viewed
View from Room (1)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (19)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
6.4 km away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#44 of 214 in Playa del Carmen
3,421 reviews
2.7 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 214 in Playa del Carmen
3,662 reviews
9.7 km away
Mahekal Beach Resort
Mahekal Beach Resort
#29 of 214 in Playa del Carmen
2,596 reviews
Show Prices
Show Prices
Show Prices
10.2 km away
Grand Hyatt Playa Del Carmen Resort
Grand Hyatt Playa Del Carmen Res...
#45 of 214 in Playa del Carmen
1,632 reviews
5.3 km away
Azul Beach Resort The Fives Playa Del Carmen
Azul Beach Resort The Fives Play...
#56 of 214 in Playa del Carmen
5,893 reviews
5.2 km away
Viceroy Riviera Maya
Viceroy Riviera Maya
#11 of 214 in Playa del Carmen
1,079 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $271 - $928 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Travelocity, Hotwire, Priceline, Hotels.com, TravelUp, HotelsforEveryone, Cancelon, getaroom.com, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#36 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
223 questions
Ask a question

See all questions (223)

Questions? Get answers from Hacienda Tres Rios staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room in building 4 or 5. Closer to the pool area & a better view”
RBirdCA, 23 May 2017 | Read review
“Call in advance. Corner rooms tend to be quieter.”
JLHawkes, 22 May 2017 | Read review
“If you get a view of the Esplande, you can watch so of the shows from the balcony in your room. Also, you will get a good pool view.”
MyCassie111, 21 May 2017 | Read review
“Rooms that are not in the main building are quieter.”
miguelangelr368, 18 May 2017 | Read review
“Ask for building 2 or 3.”
franced45, 18 May 2017 | Read review
5 of 5
HotelsForEveryone
USD 185* /night
View Deal
CancelonUSD 209
ElvolineUSD 196
Booking.com
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates