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Hacienda Tres Rios

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4,982 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,367: English reviews
Reviewed 7 January 2015

The place is great - wonderful rooms, beautiful nature, great rivers and senotes, nice workout facilities, and great restaurants. I think the only real negative is the beach area - dirty appearing water (from uncovered mangrove roots) and sand from beach washed away (these are supposed to be fixed in 2015). Once the beach is fixed, this place will be...

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Helpful?
Thank John R
Los Angeles, California, United States
Reviewed 6 January 2015

Limberg was our server at the grill restaurant on Sunday and El Alebrije Mexican Restaurant on Monday. He has been a wonderful waiter for our family. He has made clean but funny jokes and has suggested some great food. He deserves a promotion in our book and to be compensated accordingly. We look forward to seeing him more during our...

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Thank GusTavo V
Ivyland, Pennsylvania
Reviewed 6 January 2015

We stayed at Hacienda Tres Rios for the New Years. They didn't give us our accommodations we are contracted for but we received adequate rooms instead with an ocean view which is of great importance for my wife. I wrote a review about 4 years ago regarding this resort and will not go into as much detail this time. I...

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Thank traveler2828
Cochrane, Alberta, Canada
Reviewed 5 January 2015

We were there over New Years 2014/15. We had an incredible time there as a family!! The service was incredible, the food was excellant the Grounds were magnifigant and we found a secluded Beach that we LOved! We will continue to contact a few of the staff by e-mail as became friends!!! The fact it is a Nature park with...

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2Thank Don T
Ottawa, Canada
Reviewed 5 January 2015

Perhaps I should wait until I get back from my THIRD stay at Hacienda, but I doubt it will change my mind about our family experience there. Upon arrival, we sit with a well informed personal rep (#1 visit - Leticia, #2 visit - Andreina) to get an overview of the activities happening during our stay and book what we...

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2Thank josse532
Winnipeg, Canada
Reviewed 5 January 2015

Christmas and New Year's at HTR. Staff are excellent for the most part. Of particular note, Jonathon of the Entertainment Team, Omar who does the segway tours, Alex. Many of the serving staff are excellent as well, Enjoyed the kayak and snorkel tours.Our reservations were correct this year, but many people at the resort complained bitterly about their accommodations not...

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1Thank Marilyn R
Mexico City, Mexico
Reviewed 4 January 2015

I went to this hotel on february 2011 for my honeymoon and it was amazing, my wife and I bought a time share and we decided to stay for new year week this year. When we arrive to the hotel the room that we paid for was not the one they gave us and they only said Sorry for the...

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1Thank Warapiz
Athens, Georgia, United States
Reviewed 31 December 2014

My husband and I went to Hacienda Tres Rios for our honeymoon and our experience far exceeded our expectations. The Endless Luxury All-Inclusive Plan included even more than we thought: in addition to food and beverages, there was 24-hour room service, a continuously stocked mini fridge in the room, kayaking, snorkeling, and more. The staff was extremely kind and helpful....

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Thank Kellie H
Vancouver, Canada
Reviewed 30 December 2014

What a great resort for a family vacation. We are not 'all inclusive' travelers but joined my sisters family if 5 and our mother for a week at Christmas. It was great. Tres Rios has lots of activities for all age ranges on their Eco friendly grounds including snorkeling, kayaking, volleyball, soccer and of course lounging. My niece & nephews...

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2Thank WorldRover2306
Alexandria VA
Reviewed 28 December 2014

The following are staff members at Hacienda Tres Rios - Quintana Roo Alberto - pool/beach Gregoria - restaurant Trinidad - poolside Leo - activitiesLuis de la cruz -AYB Will enjoy many more trips to Tres Rios.

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Thank JimMurphy_11
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments and your compliments to the staff whom we are very proud of and thank you on their behalf. Come back soon remember your private Mexican retreat awaits you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $269 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Corner top sites have access to private roof top jacuzzi.”
 of 5 bubbles ferriswheelboy, 18 Mar 2017 | Read review
“would choose the ocean or the wooded side, other one has more condos and not so pretty”
 of 5 bubbles kde2016, 18 Mar 2017 | Read review
“Don't go there”
 of 5 bubbles redmellen, 15 Mar 2017 | Read review
“Third or fourth floor to get a good view .facing the pools . Facing the poo”
 of 5 bubbles 714ferns, 14 Mar 2017 | Read review
“Try to get one that looks over the ocean and the pools”
 of 5 bubbles rogood, 12 Mar 2017 | Read review
5 of 5