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14/02/2018 15/02/2018
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    Hacienda Tres Rios

    Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
    011 52 18009866940
    Hotel website
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    14/02/2018 15/02/2018
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    Traveller (3826)
    Pool & Beach (873)
    Room & Suite (659)
    • Excellent60%
    • Very good23%
    • Average9%
    • Poor4%
    • Terrible4%
    Travellers talk about
    “segway tour” (208 reviews)
    “nature park” (136 reviews)
    “the grill” (341 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Kids Club
    Butler Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    14 Feb.15 Feb.
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Free Cancellation
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    Write a ReviewReviews (5,872)
    There are newer reviews for Hacienda Tres Rios
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    1,261 - 1,265 of 3,887 reviews

    Reviewed 9 December 2015

    Jorge did a wonderful job as our waiter in Casa Las Islas. The variety of food is outstanding! We also ate at Kotori which is Asian cuisine and Gerardo did an awesome job as our waiter. There are two pool areas plus several beach areas....More

    Thank 911PatriciaB
    Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 13 February 2016

    Dear Patricia: Thank you for your feedback and for sharing your lovely comments in regards to the readily service of our staff. We take pride in our menu and love to hear that it was much to your liking. Thank you for taking the time...More

    Reviewed 9 December 2015 via mobile

    Had one of my best vacations here! Eco friendly, beautifully decorated resort! Everything you need right there on the property. Activities were excellent; did a bike tour with Alejandro. When I say funny but knowledgeable, that's an understatement. Not only did he have exceptional knowledge...More

    Thank Renee A
    Response from DavidZCancun_Mexico, Gerente at Hacienda Tres RiosResponded 13 February 2016

    Dear Renee: Thank your for sharing your review. We are pleased to hear that we were able to accomplish our goal to provide a memorable vacation experience and that your trip to Hacienda Tres Rios has been one of your best vacations. Thank you for...More

    Reviewed 7 December 2015

    + the people were very nice + the resort was very clean + the food was better than average + the rooms clean and modern + the grounds well kept - the beach is nearly gone (washed away with most of 2 miles to the...More

    1  Thank JOHN F
    Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 16 December 2015

    Dear John: Thank you for your feedback. We are happy to hear that we fulfilled our mission in providing a wonderful vacation experience. Thank you for your kind comments about the cleanliness of the resort and its facilities. We are delighted to know that the...More

    Reviewed 7 December 2015

    Beautiful and comfortable, nice view, however the bed linen smelled sour. There is a need for more entertainment. There were two shows that were excellent, "The Mayans" and a "Circus" show with jugglers, dancers, and contortionist were excellent. That was two nights out of 7...More

    Thank Mskat419
    Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 16 December 2015

    Dear Guest: Thank you for sharing your review. We are delighted to hear that you had a wonderful vacation, that is definately the experience we strive to provide. Your kind suggestions and comments will definately be taken into consideration. Thank you for taking the time...More

    Reviewed 7 December 2015

    I had an excellent time at this resort! Santiago and Sergio at the pool kept our drinks flowing all day. Even during the rain, when my wife and I were the only ones in the pool, they put towels around their shoulders and kept checking...More

    Thank Ryan F
    Response from DavidZCancun_Mexico, Manager at Hacienda Tres RiosResponded 16 December 2015

    Dear Ryan: Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your vacation despite the weather. Thank you for your kind comments in regards to our staff members' performance. We will be sure to congratulate the...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Beachfront
    • Free Internet
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    • Price range
    • USD 252 - USD 665 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #28 Family Hotel in Playa del Carmen
    • #35 Top resorts Hotel in Playa del Carmen
    • #44 Luxury Hotel in Playa del Carmen
    • #47 Spa Hotel in Playa del Carmen
    • #48 On the Beach Hotel in Playa del Carmen
    • #48 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 273
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, TravelUp, Orbitz, Travelocity, Agoda, Priceline, HotelsforEveryone, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hacienda Tres Rios Hotel Playa Del Carmen ,
    • Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (3826)
    Pool & Beach (873)
    Room & Suite (659)
    Dining (291)
    Hotel & Grounds (2346)
    Family and Play Areas (76)
    Bathroom (22)
    Business Centre & Event Rooms (7)
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    Ask a question
    Questions & Answers
    20 January 2018|
    Response from jimincancun | Property representative |
    Kids from 8-10 are welcome for the Kayack, snorkel and Segway tours. All of the bikes are the same standard size so if they don't have a problem with the height of the bike, there is no problem.
    Annie G
    12 January 2018|
    Response from jimincancun | Property representative |
    This tripadvisor website does not permit us to put contact information. Most of the information is on the haciendatresrios website and you can also contact us through the Facebook page for specific questions.
    12 January 2018|
    AnswerShow all 2 answers
    Response from jimincancun | Property representative |
    About 5 miles
    Room Tips
    "Rooms are beautiful!!"
    Read review
    "None all very well"
    Read review
    "First room had water damage which was causing health problems, but front desk quickly solved the situation..."
    Read review
    "Corner suite that I had had 2 terraces, king bed and coach... massive bathroom, clean and very quiet!"
    Read review
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