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Hacienda Tres Rios

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Hacienda Tres Rios
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4,988 Reviews from our TripAdvisor Community

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Showing 3,371: English reviews
Calgary, Canada
Reviewed 13 January 2015 via mobile

This hotel is great for families. Snorkeling, biking and kayaking are included and the kids love it. The beach beds are free and provide a great place to relax and read a book. There are multiple cenotes on the property which were great for snorkeling. The food was great. There are enough restaurants for some variety.

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2Thank amberm895
Reviewed 12 January 2015 via mobile

This is my 3 time back to the resort and the service staff is great ! Here to celebrate my birthday with my family. I give the resort a 4star , the service I give it 5star and want to thanks ,Samuel , Trinidad , Enrique , Ismail , Luis for making the trip memorable . The food was not...

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Thank Jack W
Reston, Virginia
Reviewed 11 January 2015

There are many positive features about this resort - very unusual and nice setting in the middle of a lovely mangrove forest that sets it apart from most oceanfront sun ‘n sand resorts; very courteous and friendly staff; and clean, comfortable rooms. But it seems to have several service problems, probably linked to having fewer staff than needed for its...

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4Thank Reston_Traveller
Reviewed 10 January 2015 via mobile

Tres Rios is beautiful! The staff was so pleasant and friendly, everything was very clean, well taken care of. The Natural Cenotes were fantastic! restaurants were great! There is nothing Negative I could even think of!Cant wait to go back!

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Thank Lepew01
New York
Reviewed 10 January 2015

I stayed for 10 days with my wife and our 3 boys. We all had a good time. My 4 year old loved the kids club and Ximena, the coordinator. The beach was nice and the cenote/river were great additions to other hotels in the area. There were plenty of activities to keep the boys occupied. I would recommend this...

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Thank My_3_SonsNewYork
Reviewed 9 January 2015

This is the forth year we have stayed here. It very beautiful, the staff here is awesome and extremely helpful. In the past they have had nightly entertainment such as circus, dancer, beach party ect... this time they have nothing very boring. this is also the second year in a roll our property has been stolen here, last year it...

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Thank radtech29
Santa Fe, New Mexico
Reviewed 9 January 2015

Hacienda TresRios. This all inclusive, Eco-friendly resort is lovely, clean and boring. The largely institutional food is unimaginative and bland. Seafood is minimal, and the 7 restaurants must share the same kitchen. The bright side is that I lost a few pounds as I could not eat all I wanted. Think of hamburgers topped with pineapple, tons of sweets, and...

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1Thank Yellowdogcafe
Quitman
Reviewed 9 January 2015

We own a timeshare at Tres Rios and planned to go there at least once a year. This year they changed things up and it was not quite up to what it had been previously. They have an Italian, Mexican and Asian along with the breakfast and lunch buffet restaurant and pool side dining. Previously, the Italian restaurant was our...

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1Thank Srfranks55
Reviewed 8 January 2015

We stayed at Hacienda Tres Rios over the 2 holiday weeks. Its always the busiest time of the year for vacations, but the hotel was not very busy which made it very nice (compared to other hotels we stayed it where it was packed). When we checked it, Patricia was the person helping us and she was great! She went...

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2Thank Anna B
Minneapolis, Minnesota
Reviewed 8 January 2015

We stayed at the Hacienda Tres Rios during the week between Christmas and New Years. For being a busy week, the resort wasn't crowded. We never had a problem finding lounge chairs by the beach or ocean. Our two bedroom suite was very nice. We found the staff to be very nice, fun and really added to a great vacation...

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Thank KatyJoy1963

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $273 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner top sites have access to private roof top jacuzzi.”
 of 5 bubbles ferriswheelboy, 18 Mar 2017 | Read review
“would choose the ocean or the wooded side, other one has more condos and not so pretty”
 of 5 bubbles kde2016, 18 Mar 2017 | Read review
“Don't go there”
 of 5 bubbles redmellen, 15 Mar 2017 | Read review
“Third or fourth floor to get a good view .facing the pools . Facing the poo”
 of 5 bubbles 714ferns, 14 Mar 2017 | Read review
“Try to get one that looks over the ocean and the pools”
 of 5 bubbles rogood, 12 Mar 2017 | Read review
5 of 5