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Hyatt Regency Merida

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#12 of 98 Hotels in Merida
Certificate of Excellence
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Hyatt Regency Merida
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914 Reviews from our TripAdvisor Community

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Showing 292: English reviews
Mexico City, Mexico
Reviewed 10 July 2014

I will put this very direct: the only good about this hotel is the staff, all of them are great with smiles and happy to help, even the post stay service is very professional. The problems arose with the comfort and overall quality of the rooms: the bed/mattress is one of the worst I ever stayed and the room is...

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Helpful?
Thank draghignazzo
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are sorry to hear you had troubles during your stay. We assure you we will be working to improve them to offer you a great experience. We are looking forward to seeing you soon again Best regards, Hyatt...

Valladolid, Mexico
Reviewed 5 July 2014

My husband and I were invited to a 4th of July event here on the evening of July 3 put on by the U.S. Consulate of Merida. Check-in for our guest room was slow at registration. Hard to read the small type on the registration form (probably 7 type print). Guest room was clean with view of the city roof...

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Helpful?
Thank busytravelerZZZ
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are sorry to hear you had troubles during your stay. We assure you we will be working to improve them to offer you a great experience. We are looking forward to seeing you soon again Best regards, Hyatt...

New York City, New York
Reviewed 28 June 2014

The hotel service and staff was excellent. I especially enjoyed the look and feel of the lobby, complete with a bar and afternoon pastries. The restaurant and bar featured amazing food. I never had a bad meal at the hotel. The negatives were hard beds and the film on the windows in the hallway make it appear dark and stormy...

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Helpful?
Thank CloudSurfingMiranda
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed a pleasant stay. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida

San Antonio, Texas
Reviewed 26 June 2014 via mobile

This was our first time traveling with our baby girl and we were pleased with the service and the facility. The staff was friendly and very attentive. We stayed for three nights in one of the suites. The suite was roomy and comfortable. We really could not go out for dinner due to our baby sleeping schedule and had dinner...

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Helpful?
Thank Sally R
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review

Dear Sally, It´s such a pleasure to know that you and your family enjoyed your stay at Hyatt Regency Mérida. It is very important for us to know all your opinions which will help us to improve our customers experince. We hope to see you again very soon. Best regards, Hyatt Regency Mérida

Champaign, Illinois
Reviewed 30 May 2014

My wife and I stay here often because there are no surprises. Consistent, good service from staff and the rooms are nice. The remodeling is over and I am not sure anything is better but now has a different look. The pool appears to have shrunk in size but remains nice. Did not try the new restaurant. The executive floor...

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Helpful?
1Thank orthobike_11
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida

Buenos Aires, Argentina
Reviewed 29 May 2014

Pros: The hotel is in a great location. The buses to Cancun and Progresso are right next to the hotel, and it's within walking distance to downtown. If you stay on the exec. lounge, the breakfast is excellent and they provide complimentary appetizers/drinks from 5-8pm. The hotel was relatively quiet given the seemingly high volume of guests. Pool was small...

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Helpful?
Thank Jofidbak K
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them and will work to improve all the things you mention us. We are glad to know you enjoyed your visit and found our hotel pleasant. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida

Washington DC, District of Columbia
Reviewed 10 May 2014

We stayed at this hotel for one night on our way to progeso to meet the cruise. Everything was pretty good for one night, we wanted to explore the city and they gave us instructions. We didn't get to used the hotel facilities (pool) since we were just for one night.

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Helpful?
Thank Paca93
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed a pleasant stay. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida

New York City, New York
Reviewed 28 April 2014

I am staying at the hotel the week of 4-24 to 5-2 there are military, local, and state police everywhere roads are barricaded due to this stupid meeting of the presidents of the carribean and latin america. I am very inconvenienced having to remove all my jewelry wallet bags go through a metal detector just to get to my room....

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1Thank sinister27
Setubal, Portugal
Reviewed 25 April 2014

The hotel has been remodeled but only for looks. The pool area is a disaster they have shrunk it so much that with a family with kids you can't swim. People are eating around the pool so napkins and food debri flies into the pool as its a very windy area. The 3 days I was there the water was...

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Helpful?
Thank Isabel F
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are sorry to hear you had troubles during your stay. We assure you we will be working to improve them to offer you a great experience. We are looking forward to seeing you soon again Best regards, Hyatt...

San Francisco, California
Reviewed 21 April 2014

We stayed at the Hyatt for one night as we were checking out the city. A bit of a walk to downtown (20-30 min) so be prepared to pay for a few taxis ($3-4). Typical Hyatt with great service and amenities - comfortable bed, good wifi, very helpful staff. If we come back to Merida we would try to stay...

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Helpful?
Thank TravelingSlim

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
.Seventeen-story Hotel located in main commerical & tourist district, near archaeological sites. ... more   less 

Additional Information about Hyatt Regency Merida

Address: Avenue Colon, Esq. Calle 60 | Centro, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: $107 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Merida 4*
Number of rooms: 289
Reservation Options:
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Also Known As:
Hyatt Regency Merida Hotel Merida
Merida Hyatt Regency
Hyatt Merida
Hotel Style:
#4 Business Hotel in Merida
#8 Luxury Hotel in Merida
#10 Family Hotel in Merida
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Merida staff and other travellers.
8 questions
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Chino Hills, California
Lima, Peru

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Questions? Get answers from Hyatt Regency Merida staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room had a great view over the pool area”
 of 5 bubbles panchito, 23 Nov 2016 | Read review
“get a room on high floor”
 of 5 bubbles peterp_belgium, 22 Oct 2016 | Read review
“high floors for views”
 of 5 bubbles DiveMasterSD, 3 Oct 2016 | Read review
“On the tirth floor is the pool”
 of 5 bubbles BadiaBraiz, 29 May 2016 | Read review
“3rd floor has the pool rooftop pool area.”
 of 5 bubbles Steve002, 5 May 2016 | Read review
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