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Isla Mujeres Palace

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Isla Mujeres Palace
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1,067 Reviews from our TripAdvisor Community

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Showing 932: English reviews
Ponchatoula, Louisiana
Reviewed 27 January 2016 via mobile

My husband and I stayed here for our honeymoon last July, and we were so very impressed by the incredible staff and relaxing atmosphere. The island is wonderful. We rented a golf cart for the week (definite must) and were able to tour the island at our leisure. The resort, while it is nice, quiet, and not at all overcrowded,...

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1Thank Amanda N
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Amanda N, Thank you very much for sharing your comments with Trip Advisor readers about your recent stay at Isla Mujeres Palace. I feel glad to know our staff was able to make of your stay an incredible moment. Be sure all of them have been congratulated, and thank you very much for your comments about the property and...

Milwaukee, Wisconsin
Reviewed 25 January 2016

First of all this is our 4th time at the resort and just there in December. We enjoy this resort so much that we brought 3 other couples. It is a small resort with only 62 rooms and adult only, which is great. It is very peaceful resort and easy to get around. The beach and pool are very nice...

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3Thank Karantz
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Karantz, I would like to thank you for share with Trip Advisor readers your recent experience at Isla Mujeres Palace. I am very glad to know you enjoyed the property with all the renovations, the food and service. I truly appreciate your feedback about the restaurant and room service; I would like to share with you that our staff...

Reviewed 24 January 2016 via mobile

Overall the visit was amazing! The food is absolutely wonderful and the staff is a joy to work with. The only thing I can possibly complain about is I wish the doors on the rooms were thicker. They are far too thin and we could hear everything outside every morning. So if you get woken up by bird noses, others...

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1Thank Brittani S
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Brittani S, I would like to thank you for your review of your recent experience at Isla Mujeres Palace. It is a pleasure to read how much you enjoyed the food and the service provided by our staff, all of them have been congratulated for their excellent job. I truly appreciate your feedback, it is very important for us...

Reviewed 23 January 2016 via mobile

We were staying in the sun palace cancun and were lucky enough to have access to the Isla majures palace during our day trip to the island. We hired a golf cart near the port and found our way to this hotel and stopped for lunch. I can't comment on the rooms but the hotel is very impressive. The beach...

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2Thank MrsCaptainChaos
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear MrsCaptainChaos, Thank you for taking the time of sharing your previous experience at Isla Mujeres Palace with Trip Advisor readers. It was a pleasure to host your day visit to our Resort. I truly appreciate your comments about the property, the beach and the staff, and please be sure that all of them have been recognized for the service...

Pittsburgh, Pennsylvania
Reviewed 19 January 2016

The Isla Mujeres Palace is a beautiful hotel with a staff that is equally as grand! The rooms are fabulous with great lighting a huge jacuzzi tub large showers and a daily supply of Chi products for hair and body. Chi flat irons, blow dryers, & curling irons are all included for your use. A few less things to pack....

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2Thank Deanna S
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Deanna S, Many thanks for sharing your thoughts with Trip Advisor readers about your recent stay at Isla Mujeres Palace. We pride ourselves on going beyond of your expectations and I am happy that we were successful in achieving this for you. Your kind comments about the property, rooms, amenities, beach, food, cocktails and service will be shared with...

Reviewed 18 January 2016 via mobile

If you want to avoid crowds and just relax Isla Mujeres Palace is excellent. The staff was very friendly and we enjoyed our stay. The beach at the resort is very nice. If there is any downside it is the somewhat weedy water (bottom) beyond 3ft deep. If you go knowing this, it's not a big deal.

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1Thank Jason K
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Jason K, I truly appreciate your kind words about your recent stay at Isla Mujeres Palace. Thank you very much for your comments about the property, service and the beach; I would like to thank you also for your feedback, we will take it into consideration. We look forward to welcome you back and offer you another nice stay...

Ashburn, Canada
Reviewed 17 January 2016

Food was great, wait staff, Charlene, Wilma, Bruno Mars ( you know who you are lol) very attentive Spa staff - Navidad, Jorge - again very attentive - very professional - can't say enough nice things Isla Mujueres Palace is a boutique size resort, with plenty of things do The Isla is beautiful - come here - rent a golf...

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Thank TJDonaghey
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear TJDonaghey, Allow me to thank you for your kind words regarding your recent stay at Isla Mujeres Palace. I feel honored to read that our staff members where able to offer you great service and made of your stay a wonderful holiday, especially, Charlene, Wilma, Bruno Mars, Navidad and Jorge; be sure they have been congratulated for their excellent...

Reviewed 17 January 2016

The transportation to get there was no fun!! It took us 5 hours to finally arrive at the hotel once we landed in Cancun :/ there was confusion with what we were told. I finally had to call the hotel and have a taxi guy speak to someone at hotel. BUT once we arrived it was nothing but being spoiled....

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2Thank toschaffer
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Toschaffer, Thank you for choosing Isla Mujeres Palace as host of your previous holiday. I would like to thank you for your comments, it is thanks to valuable feedback like yours we continue improving our services. Regarding the transportation, let me share with you that I sent your words to transfer department and we will be working together to...

Linkoping, Sweden
Reviewed 17 January 2016

Very nice personal at the hotel, especially Jorge, in the restaurang, a very hard working man and serviceminded even when he did`nt have our table. Alejandro, in the bar, a very nice man who could he`s work properly and perfekt. The room was nice with a seewiew and perfekt beds to sleep in. We could really recommend Isla Mujeres Palace...

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1Thank Thomas J
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Thomas J, I truly appreciate your comment about your recent stay at Isla Mujeres Palace. It is a pleasure for me to know how much you enjoyed the experience at our Resort, thank you very much for you words about the beds, room and service, I would like to share with you that Jorge and Alejandro have been congratulated...

Chicago, Illinois
Reviewed 17 January 2016

Isla Mujeres Palace is great if you desire R&R. It's a small boutique hotel that has a relaxed ambience allowing intimate privacy and/or social interaction with excellent service and food. The location, Isla Mujeres, has an abundance of activities and culture to explore...and yes it's very SAFE! Palace Resorts listened to their guests and renovated the hotel in Fall of...

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2Thank steve s
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Steve S, Allow me to thank you for such a great and complete comment about your 10th visit to Isla Mujeres Palace. It is with great pleasure that I read your kind words, and I feel so glad to know that you enjoyed all the renovations of the property, food, service, activities on the island and the atmosphere of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $459 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
197 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view preferred but all are nice.”
 of 5 bubbles BuzzinaroundSandy, 22 Mar 2017 | Read review
“We stayed on the second floor over the pool with a bit of an ocean view. It was great”
 of 5 bubbles rach_tsl, 19 Mar 2017 | Read review
“Ask for pool view - you'll get a sliver of gulf.”
 of 5 bubbles T5448VSpamelar, 18 Mar 2017 | Read review
“Pool view!!”
 of 5 bubbles cmJ9130UM, 28 Feb 2017 | Read review
“Concierge Ocean Front Rooms are worth the extra money”
  • Ocean View from Ocean View Room
  • Complimentary Beach Bag in Concierge Rooms
  • Ample Closet Space with Laptop Size Safe, Bath Robes, Iron, Chi Hairdryer & Straighteners, Slipp
  • In Suite Bar
  • Shower with Shaving Ledge
  • Large Flat Screen TV
  • Espresso Coffee Machine
 of 5 bubbles xpatusa, 15 Feb 2017 | Read review
5 of 5