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Isla Mujeres Palace

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1,093 Reviews from our TripAdvisor Community

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Showing 955: English reviews
Austin
Reviewed 3 weeks ago via mobile

WARNING: Don't book & prepay the "VIP airport-hotel" transportation service. 100% ripoff. Very disappointed we were told "hotel boat left 30 minutes ago & wont come back for you" "so take the regular ferry with no refund." We missed our wedding party welcome dinner due to the hotel's failure.

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3Thank CzechSharon
Reviewed 3 weeks ago

I couldn't have asked for a better couples getaway spot. 3 or 4 days at this all inclusive spot is all you need to fully recharge and eliminate all your stress. Many all inclusive places don't really put much effort into good quality food but this place definitely does. Not only was it very fresh but they offered a good...

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Thank Joseph J. S
Isla M P, General Manager at Isla Mujeres Palace, responded to this review

Dear Joseph J. S, thank you very much for taking the time to share your recent experience here at Isla Mujeres Palace with us. We are glad to read that you felt to be just in the perfect place for your relaxing vacation. Our goal is to create this relaxing atmosphere for all of our guests and to exceed your...

Kingston, Canada
Reviewed 3 weeks ago

The beginning of our 4th visit to this delightful refuge began with our usual correspondence with Roxana prior to our getaway. This young lady handled all of our inquiries regarding logistics, connections etc. making our travels all the less cumbersome. We finally got to take the 20 minute ferry via the Catamaran with Captain Lambeth this trip, instead of the...

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1Thank Jim G
Isla M P, General Manager at Isla Mujeres Palace, responded to this review

Dear Jim G, thank you very much for all these positive comments about your stay in general and about so many of our staff members. We are happy to read that your experience was one more time such a wonderful one and that you felt to be just in the right place again. To see that we could create all...

Chicago
Reviewed 3 weeks ago via mobile

First with the basics: Isla Mujeres is great because it isn't Cancun, but so close via ferry that you can take advantage of all those cheap nonstop flights from the States. The island is great, with golf carts to rent and just enough sites to see for a beach vacation. The beaches are perfect, though the famous Playa Norte is...

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1Thank newprospect
Concierge_Hotel_Zone, Social Media Concierge at Isla Mujeres Palace, responded to this review

Dear newprospect, First and foremost, thank you for choosing Isla Mujeres Palace. We're glad to know you had an incredible time while staying with us. Definitely, Isla Mujeres has many thing to offer to its visitors, plenty of amazing snorkel spots and a really calm and relaxed Caribbean vibe which pampers all of your senses. Isla Mujeres Palace is just...

Santa Rosa, California
Reviewed 3 weeks ago via mobile

Isla mujeres is fun. You have to take a fairy to get there and it's not a long ride. Make sure to take sunscreen and rent a golf car! We rented one for 2 hrs and got to drive around the little Island and enjoyed our drive. There's beautiful views and so much to do, see and buy. Cocos are...

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Thank Irais M
Sonora, California
Reviewed 4 weeks ago

First time at Isla Mujeres Palace and instantly our favorite Palace Resort. Don't come here if you are looking for lots of action. This is a place to unwind, get secluded and be pampered. It is away from town (but only a $ taxi ride away) and isolated. THe beach is spectacular for quiet sunning and beautiful views morning and...

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1Thank BuzzinaroundSandy
Concierge_Hotel_Zone, Social Media Concierge at Isla Mujeres Palace, responded to this review

Dear BuzzinaroundSandy, First and foremost, thank you for choosing Isla Mujeres Palace and providing your so detailed comments about your recent stay. Your feedback is very appreciated as it is an useful tool to measure ourselves and our services. It allow us to discover what areas of our service can and must be improved, always thinking in your satisfaction as...

Reviewed 5 weeks ago via mobile

While staying at the Moon Palace in Cancun we took the ferry over to Isla Mujeres and spent an afternoon at the Mujeres Palace. What a quaint and quiet place with a total chill vibe. The resort is in the family of resorts that are all available to Moon Palace members. It's a totally different feel than the Moon Palace...

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3Thank Jam T
Concierge_Hotel_Zone, Social Media Concierge at Isla Mujeres Palace, responded to this review

Dear Jam T, What an incredible description of Isla Mujeres Palace you provide... Thank you much for your kind words! We always take special attention to those small details that help to create a memorable experience. Offering amazing foods and drinks is something we take very seriously, as we understand how important this can be on vacation, and the impact...

Reviewed 20 March 2017 via mobile

This is the third visit my husband and I have made to this palace resort, and we have been Palace members since 2010. The island has its charms, but I cannot praise the staff of this resort enough. Between Julian, Omar, Arturo, Ismael, Jorge, Alejandro, Edy and our lifeguard....they made the vacation so pleasant and comfortable. I find it very...

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2Thank Anindita S
Concierge_Hotel_Zone, Social Media Concierge at Isla Mujeres Palace, responded to this review

Dear Anindita S, We would like to thank you for your so wonderful review about Isla Mujeres Palace. It is a huge pride for us to receive your so positive comments since your satisfaction is the most important for us. We are so happy to know your experience surpassed your expectations during your stay. Indeed, we are so proud about...

terrace
Reviewed 20 March 2017

My husband and I just returned from a perfect twelve day stay at the Isla Mujeres Palace. We have been to the Cancun Riviera Maya area about a dozen times and usually stay at large resorts. My husband chose the Isla Mujeres Palace and quite honestly I was worried about it being too small, but it being small turned out...

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4Thank rach_tsl
Isla M P, General Manager at Isla Mujeres Palace, responded to this review

Dear rach_tsl, Thank you very much for choosing Isla Mujeres Palace and as well for sharing your recent experience with us in such a detailed report. To be called family is a honor for us and we are proud and very happy that you felt to be just in the right place for your relaxing vacaction. Your gesture of acknowledging...

Reviewed 19 March 2017

My husband and I just got back from the Isla Mujeres Palace after a really nice, mellow week there with our close friends. We had a wonderful time at this small, couples-only resort which is located just a 15-20 minute boat ride from the shores of Cancun. The staff is amazing - so accommodating and caring and too many names...

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2Thank Pamela R
Concierge_Hotel_Zone, Social Media Concierge at Isla Mujeres Palace, responded to this review

Dear Pamela R, First and foremost, thank you for choosing Isla Mujeres Palace during your recent visit to Isla Mujeres. Having the place spotless clean is one of the things we are proud about, this is something quite important to create a relaxation ambiance. Thank you also for your nice comments about our staff members, they work so hard that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $434 - $751 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
203 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had an excellent view of the pool and the beach. Not all rooms do, so request an ocean view when making your reservation.”
Granniejo, 21 Apr 2017 | Read review
“"Corner suites are large and sunny ."”
mayralandrua, 21 Apr 2017 | Read review
“Front of the resort facing directly out to the ocean.”
klsports, 15 Apr 2017 | Read review
“Rooms by the pool offered us the oceanview as well!”
bayouboone, 11 Apr 2017 | Read review
“Ocean front concierge suites have amazing views”
4texas_girl, 6 Apr 2017 | Read review
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