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Isla Mujeres Palace

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Isla Mujeres Palace
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1,048 Reviews from our TripAdvisor Community

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Showing 914: English reviews
Calgary, Canada
Reviewed 3 weeks ago via mobile

Staff, food and resort were wonderful. This is a very small resort with one dining room and a pool grill. The dining room does have outdoor eating on the terrace. Breakfast can be a bit of self serve or form the menu or just ask for something if not on the menu. Lunch was the same a mix of buffet...

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Helpful?
4Thank Lovin2travelCalab
Concierge_Hotel_Zone, General Manager at Isla Mujeres Palace, responded to this review

Dear Lovin2travelCalgary, Thank you so much for choosing Isla Mujeres Palace during your vacation. It is a true honor for us reading your kind comments. We are glad to see you had a positive experience, since our guests satisfaction is our biggest goal and we work very hard for it. As you mention, we are a small resort, but we...

Reviewed 3 weeks ago

We loved this hotel. Only 62 rooms, so not crowded...didn't have to fight for a place on the beach or around the pool. Good food (except romantic dinner on the beach) and the staff is tops....very attentative!!! High class!

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2Thank Joe H
Reviewed 3 weeks ago via mobile

Great service. Fun activities available. Fermin was very helpful. Marco Polo was another fun activity director. Very clean rooms. Good food. I don't like the "tax" they add on excursions. The weather was beautiful!!!!!

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Helpful?
1Thank Marybeth M
Concierge_Hotel_Zone, General Manager at Isla Mujeres Palace, responded to this review

Dear Marybeth M, Thank you very much for sharing your comments with us, I will make sure Fermin and Marco Polo receive recognition due to their excellent job. Luckily, we’ve been experiencing a really good weather during this two last months, a little bit cold for us locals, but people from north probably find it very comfortable. Thank you for...

Saint John
Reviewed 4 weeks ago via mobile

Isla Mujeres Palace has a lot going for it. The service and staff are wonderful. The resort is small (62) rooms and generally quiet. The island is small and easy to get around. There is great shallow diving just a ten minute boat ride away. The exception to the service is the staff at the grill. It can be difficult...

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Helpful?
4Thank TMK61
Concierge_Hotel_Zone, General Manager at Isla Mujeres Palace, responded to this review

Dear Theresa K, Thank you for staying at Isla Mujeres Palace. It seems you had an overall good experience, with some unfortunate situations which I would like to speak about. First, as you mention, yes, Isla Mujeres Palace is a small resort, we want to provide a very intimate and relaxing ambience to all of our guests, so we believe...

Tokyo, Japan
Reviewed 4 weeks ago

We had a beautiful view on the sea from our balcony: waves, sand, pelicans, seagulls. Food and drink were plentiful and served enthusiastically. We would have liked to see more variety on the menu and also the rooms get done a bit late for my liking, but we were really pampered: by Julian, Edwin, Manuel, Sharanye, Wilma and Rosa, they...

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Helpful?
1Thank MicheleGyotaku
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear MicheleGyotaku, thank you for your kind words about the staff and for taking the time to share your experience with us. We will keep working on improving our services and facilities and will take your constructive comments into consideration, in order to get you a even better experience the next time. Dear MicheleGyotaku, we hope to have the honor...

Stamford, CT
Reviewed 16 January 2017

This is the smallest hotel in the Palace group, which has a number of hotels in and near Cancun. It has only 62 rooms, and when we visited the hotel was only half full, so the guests and staff got to know each other. The staff, most of whom speak good English, enjoy their jobs, and this shows in the...

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Helpful?
3Thank GuinivereStamford
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear GuinivereStamford, thank you not only for sharing you experience at Isla Mujeres Palace with us, but for such a detailed review, acknowledging so many of our staff members. Thank you for this gesture, as they are the true treasure of this place. We are delighted to see that you had a wonderful time at our Resort and we hope...

Reviewed 11 January 2017 via mobile

My wife and I were at the palace from Jan 2 till the 8th.when we first arrived we were greeted by the staff with a cool cloth and a drink,immediately they made us feel as if we have been there a thousand times,almost as if we were home. The smiles,consideration, and the attention to detail that they pay to you...

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2Thank Joel R
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Joel R, Thank your very much for sharing your experience at Isla Mujeres Palace with us. Thank you very much for the greatest compliment we can get, to made you feel as if you were home. It fills us with joy and I will happily share your kind words with our staff, in particular with the mentioned ones, as...

West Kelowna, Canada
Reviewed 10 January 2017

We loved Isla Mujeres for it being small and quiet. It was the first place I was able to truly relax and feel safe with having food allergies. It was also the first place I have come back from and did not get ill. the staff were amazing in how the handled my food allergies and in my opinion went...

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Helpful?
4Thank HunniBe
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear HunniBe, thank you very much for taking the time to share your experience at Isla Mujeres Palace with us. We are glad to read that your experience at our Resort was a wonderful one and due to the staff, in particular the mentioned ones, you had a great vacation. Thank you for acknowledging them, as they are the real...

Essex, Canada
Reviewed 9 January 2017

My wife Iwona & I enjoyed our 1st trip (2014) so much we decided to return for round 2 (2016). Considering that in all my years of travelling I had never visited the same resort twice you can rest assured that 'The Isla Mujeres Palace' is a very special place.........The resort is quaint & well suited to the relaxed crowd....

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3Thank Superdynamic7
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Superdynamic7, thank you very much for taking the time to share your recent experience at Isla Mujeres Palace with us. To learn, that you feel, you took the right decision in coming back and your desire to return soon again fills us with joy, as it is our daily goal to exceed the expectations of our guests and words...

Chandler, Arizona
Reviewed 7 January 2017

We love coming here. We last came in December 2016. We love the warm staff, Antonio, Pilar, LuLu (Lourdes), Roxanne, Carlos, David, Karol, Sarahi, Marta, and Anahi. They are so sweet to us. They are all very personable at the front of the resort. The rooms are nice but not huge, but it is a small resort with 55 rooms,...

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2Thank Elizabeth O
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Wysiwyg104, thank you very much for taking the time to share your recent experience with us. With great joy I read that your overall experience at Isla Mujeres Palace was a great one and that you felt to be in the right place to relax and to enjoy your vacation. Thank you as well for mentioning the staff, as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $545 - $799 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
184 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge Ocean Front Rooms are worth the extra money”
  • L'Occitane Toiletries in Concierge Level Rooms
  • King Size Bed with Hot Tub In Room
  • Complimentary Bottle of Wine and Fruit Upon Arrival
  • Partial Ocean View/Resort View Room
  • Espresso Coffee Machine
  • Large Flat Screen TV
 of 5 bubbles xpatusa, 15 Feb 2017 | Read review
“second floor Ocean view was worth the spend”
 of 5 bubbles stevenbousquet, 14 Feb 2017 | Read review
“Pool facing room still has a great view of the beach ;)”
 of 5 bubbles 89angiep, 8 Feb 2017 | Read review
“Book an ocean view”
 of 5 bubbles USMCDoc1, 3 Feb 2017 | Read review
“pool view or sea view”
 of 5 bubbles joehB4474RR, 2 Feb 2017 | Read review
5 of 5