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Isla Mujeres Palace

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Traveller (1386)
Room & Suite (351)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(68 reviews)
“chef's dinner”(50 reviews)
“concierge room”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Isla Mujeres Palace
Special Offer: Package Deal
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Special Offer: Package Deal
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,327)
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1,152 results
Traveller rating
843
208
65
23
13
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LanguageEnglish
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843
208
65
23
13
Show reviews that mention
All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeepool barcouples massageparty boatturtle farmall inclusive resortspa services
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1 - 5 of 1,152 reviews
Reviewed 3 days ago

Quiet, but not too quiet / busy but never crowded - perfect! Great sunsets. Friendly, helpful staff. Food was very good with many options. The ideal low-key resort that was only for adults, and it was suitable for all groups (not just a couples resort)....More

Thank lbmiller4
Response from GM_At_HotelZone, General Manager at Isla Mujeres PalaceResponded yesterday

Dear lbmiller4, It is a pleasure for us to read your very positive comments and discover you had an incredible time at Isla Mujeres Palace. Perfectly balanced is the Word I would use to describe us, as you mention, the ambiance has been set at...More

Reviewed 4 days ago via mobile

First time at Isla Palace. Refreshing change from the nonstop noise and activities at most resorts. Lovely intimate and attentative staff from checkin through departure. Our favorite meals were with Julian and Walter in the Ceviche Palapa. Macedonia, Joel, Iran and Juan made sure our...More

Thank lewmurray
Response from GM_At_HotelZone, General Manager at Isla Mujeres PalaceResponded 3 days ago

Dear lewmurray, The most important thing for us is to make you feel comfortable, welcomed and important at all times. I am sincerely grateful to know it was due to our amazing collaborators we achieved this incredible results. Please rest assured all and each one...More

Reviewed 4 days ago

It was just what we were looking for..very quiet, food was beyond good..staff was fantastic.. only hiccup was I booked a deluxe resort view room but when we got at hotel, our room had a view of the parking lot, after much discussion, we were...More

Review collected in partnership with this hotel
Thank teresadan2018
Response from GM_At_HotelZone, Director General at Isla Mujeres PalaceResponded 4 days ago

Dear teresadan2018, Nothing is more important for us than receiving your kind feedback and learning about your recent experience at Isla Mujeres Palace. It is a pleasure to know the food, staff and overall experience have left a great impression during your visit. We hope...More

Reviewed 5 days ago via mobile

We stopped in to visit this PR as members and enjoyed our lunch very much along with a few other members we met that day. All the waiters were friendly and the food was delish! Later we took a swim in the pool before heading...More

Thank wendyc1072018
Response from GM_At_HotelZone, Director General at Isla Mujeres PalaceResponded 4 days ago

Dear wendyc1072018, It is a pleasure for us to receive your very kind comments and learn your day visit to Isla Mujeres Palace provided everything you needed to continue with your day on your way back to Cancun. We hope to have the chance to...More

Reviewed 1 week ago

We arrived at the resort on a private boat, greeted by the bellhop and reception staff with a cold towel, carnation, and a cold juice. Checking-in was a smooth process and the room was spacious and clean. We stayed in bed for most of the...More

Thank Brenden D
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 1 week ago

Dear Brenden D, I am delighted that you chose to stay with us at Isla Mujeres Palace. Thank you for sharing your cherished comments on TripAdvisor, it is gratifying to know that you got relax and enjoy our features and that during your stay our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 325 - USD 593 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 325 - USD 593 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (1386)
Room & Suite (351)
Pool & Beach (326)
Dining (190)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
Ask a question
katiep42886
23 May 2018|
AnswerShow all 2 answers
Response from Imatwin5050 | Reviewed this property |
Yes, this is an all inclusive hotel, all meals, drinks, alcohol and 24hr room service. The rooms have 2 double beds, the double beds are a bit smaller than a regularly size bed, or a king size bed. The rooms also have nice... More
0
Votes
Jamie W
14 May 2018|
AnswerShow all 3 answers
Response from Amy H | Reviewed this property |
We booked dinner when we got to resort no problem getting a day. Maybe a bottle of bubbly and chocolate. Try calling
0
Votes
dunkmatt
26 April 2018|
AnswerShow all 3 answers
Response from GM_RivieraZone | Property representative |
Dear dunkmatt, Thank you so much for contacting us, my name is Karla Corona and I am E-Concierge for Isla Mujeres Palace, I will be happy to assist you with any information you may need, please you can contact me at kcorona... More
1
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Google Translation
Room Tips
"228 had a view of pool and beach."
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"Poolside faces the ocean too."
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"Pool-facing can be a bit louder, but still nice rooms. Spa in the room was excellent!"
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"Ask for ocean or pool view, honestly all the rooms are great!"
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