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See all 38 hotels in Isla Mujeres

Isla Mujeres Palace

1,238 reviews
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Traveller (1264)
Room & Suite (319)
Storyboard
Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(65 reviews)
“chef's dinner”(49 reviews)
“concierge room”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Isla Mujeres Palace
Offers & Announcements: $1500 Resort Credit
Hotel deals
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,238)Write a Review
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Traveller rating
780
203
56
20
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780
203
56
20
13
Show reviews that mention
All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeeturtle farmpool barspa servicesall inclusive resortcouples massageparty boat
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1 - 5 of 1,072 reviews
Reviewed yesterday

The highlights of the Isla Mujeres Palace are the service, the small size of the hotel and the lovely accommodations and public areas. The room was beautiful with a comfy bed and pillows, jacuzzi, great balcony and espresso machine. Every day delicious chocolates are brought...More

Thank label719
Reviewed yesterday via mobile

I gave this review a 4 because of the nice people, but really it’s a solid 3.5 I’ll start by saying this resort is beautiful. The staff are amazing and will do everything to please you. Special shout out to Karol, Martha, Rosa, Pilar, Augustin,...More

Thank Jason M
Reviewed 2 days ago via mobile

We recieved extra help at the hotel as I got sick while there and Pedro the waiter at the Ceverichera restaurant and the pool concierge Edwardo went above and beyond. We still managed to consume all of their Rose wine by the third day and...More

Thank Terry S
Reviewed 1 week ago via mobile

Can not be missed and don’t forget to rent a golf cart and go around the island. This is paradise. Try to stair for sunset and the ferry ride is easy. Go to the north Beach it’s so fun to see the Yatchs and people...More

Thank Tanya S
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 4 days ago

Dear Tanya S, thank you very much for your comments about this little paradise Isla Mujeres in general. We are glad to learn that you had such a fantastic time during your time and we truly hope to have soon the honor to welcome you...More

Reviewed 1 week ago

This resort just wasn't a good fit for my husband and me. It felt like a Florida or Texas resort transplanted on a bay in Mexico--for us it was lacking any sense of the Mexican culture. We prefer hotels that reflect the country where you...More

7  Thank Anna S
Response from Isla M P, General Manager at Isla Mujeres PalaceResponded 1 week ago

Dear Anna S, thank you very much for sharing your comments about your recent stay at Isla Mujeres Palace. We are glad that your overall experience was a good one and that in particular our staff could create many positive memories for you. The island...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 404 - USD 737 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 404 - USD 737 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
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Traveller (1264)
Room & Suite (319)
Pool & Beach (304)
Dining (174)
Hotel & Grounds (819)
Bathroom (14)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
Ask a question
Jennifer S
4 January 2018|
Answer
Response from GM_PlayacarPalace | Property representative |
Dear Jennifer S, The Resort is adults only which means you and your friend are more than welcome to stay with us,I am sure you both are going to enjoy yourselves with us. Please if you need further assistance don't... More
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Kimmarie2326
4 January 2018|
AnswerShow all 2 answers
Response from GM_PlayacarPalace | Property representative |
Dear Kimmarie2326, I am not able to send you a message since your inbox is deactivated, please for further information feel free to send me a private message. Warm regards, Karla Corona e-concierge Zona Riviera
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monicajo
2 January 2018|
Answer
Response from GM_PlayacarPalace | Property representative |
Dear monicajo, Thank you for contacting us! I will be happy to provide further details about this, please be so kind to read your TripAdvisor inbox for a proper follow-up. Warm regards, Karla Corona e-Concierge Zona... More
0
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Room Tips
"Higher floors have better views"
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"Lower numbered room will produce better view."
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"Try and get an ocean view and also see if there is a room a bit a part from others because the walls can be a..."
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"Take advantage of the room service. Avoid rooms that are close to 122. Your view will be greatly diminshed"
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