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Isla Mujeres Palace

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Traveller (1399)
Room & Suite (355)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(72 reviews)
“chef's dinner”(51 reviews)
“concierge room”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,344)
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Traveller rating
853
209
65
23
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LanguageEnglish
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853
209
65
23
13
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All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortbreakfast and lunch buffetsromantic dinnerswimming with the dolphinsmy pleasuremayan coffeenew chefpool barall inclusive resortcouples massageparty boatturtle farmguest services
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1 - 5 of 1,163 reviews
Reviewed 3 days ago via mobile

This is the best place to visit once a year or two. This has to be the most beautiful place to see. The island is small and laid back you can rent golf cart or scooters and explore the island. Lits of great places to...More

Thank stacyhargrave
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 2 days ago

Dear stacyhargrave, Our team is absolutely filled with excite having been in receipt of your wonderful review which reflects your awesome experiences attained whilst at Isla Mujeres, certainly when visiting México you should not miss our beautiful island. It was a pleasure to have hosted...More

Reviewed 4 days ago

We stayed at the Isla Mujeres Palace from 6/3-6/9/18. What a fantastic vacation! A few memorable events from the Palace: They remember your name and greet your constantly! It is quiet and peaceful! Food is fantastic! Good launching port for a Swimming with the Whale...More

Thank Lori B
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 3 days ago

Dear Lori B, First of all The Isla Mujeres Palace team wish you are enjoying from excellent health, We are devoted to making your stay goes beyond your expectations and it is so wonderful to know this time we have achieved our goal, for us...More

Reviewed 1 week ago

We stayed in a group of 16 from May 22-29 for my destination wedding! I did a lot of research when choosing this resort - I wanted a quieter resort with good food. Food is often so hit-or-miss at all-inclusives so I paid particular attention...More

Thank toxikon
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 1 week ago

Dear toxikon, The Isla Mujeres Palace family understands how privileged we are to have been selected to host your special wedding experience and we would like to express our gratitude for your preference. We are thrilled to learn that your expectations were most definitely met....More

Reviewed 1 week ago via mobile

I am actually writing the review whilst still on holiday (vacation). Fabulous hotel and staff, thankyou for making our stay memorable. A couple of suggestions: Sit guests down on arrival. Turn the music down! Everywhere especially the pool. Oops room service has arrived. Thankyou again.More

2  Thank Carl J
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 1 week ago

Dear Carl J, Thanks so much for writing a review about your stay with us. We are very happy to learn that you are home with us now and we already created a very positive impression on you. It seems that you experience little hiccups...More

Reviewed 1 week ago

We apparently visited during a slow week, which was fine with me! There were nearly as many staff as guests, and their service was outstanding. The room truly had a nice ocean view and was spacious and modern. I had mentioned it being my birthday...More

Thank reneereed24
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 1 week ago

Dear reneereed24, Thank you so much for your fabulous review, our staff is constantly striving to make sure that our guests have the best vacation experience and we couldn't be happier to see that we achieved this goal with you. It was indeed our pleasure...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 351 - USD 601 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 351 - USD 601 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1399)
Room & Suite (355)
Pool & Beach (330)
Dining (190)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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skyski55
29 May 2018|
AnswerShow all 2 answers
Response from Imatwin5050 | Reviewed this property |
I'm not sure if it depends on your room location. We never had issues with noise at all. We were there in late April, think our room number was 207. If you have noise issues they will move you if rooms are available or ask... More
0
Votes
katiep42886
23 May 2018|
AnswerShow all 3 answers
Response from Imatwin5050 | Reviewed this property |
Yes, this is an all inclusive hotel, all meals, drinks, alcohol and 24hr room service. The rooms have 2 double beds, the double beds are a bit smaller than a regularly size bed, or a king size bed. The rooms also have nice... More
1
Vote
Jamie W
14 May 2018|
AnswerShow all 3 answers
Response from Amy H | Reviewed this property |
We booked dinner when we got to resort no problem getting a day. Maybe a bottle of bubbly and chocolate. Try calling
0
Votes
Room Tips
"Garden View means you overlook the driveway."
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"Reserved a "supreme ocean view room" and it was just that - could hear the waves lapping gently and..."
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"Splurge for the concierge level. It is much quieter and worth it"
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"228 had a view of pool and beach."
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