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Mia Reef Isla Mujeres

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Mia Reef Isla Mujeres
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1,869 Reviews from our TripAdvisor Community

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Showing 1,589: English reviews
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Reviewed yesterday NEW

Location was wonderful, we had a great time! This was our second time on the Island and really liked the all inclusive. I was not sure if it would be worth it since we don't drink alcohol but it was just because of the food and service. Roberto was the best staff person at the Taco Shack which we visited...

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Thank Holly C
Melbourne, Australia
Reviewed 2 days ago NEWvia mobile

For the perfect place to relax and unwind you just can't go past Mia Reef. Located on it's own island, the hotel has it's own beautiful beach and lagoon to swim in with crystal clear water. Depending on what you book - the hotel was all inclusive for us and they provided food all day and night. Friendly staff brought...

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Thank Emma T
Reviewed 2 days ago NEW

Staff were very accommodating, friendly and willing to try to solve any issues. Room we had was in decent shape, very clean, quite comfortable. Food was AMAzing, every night. Reservation only dinner was spectacular! Swimming was great, snorkeling good, bicycles: while free, were not in very good shape. Overall can't wait to return!!!

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Thank Jeanette S
Reviewed 3 days ago NEW

I absolutely love this place! It's literally its' own island and magical get away from the island. The staff was superb,the locals were welcoming, and views were to die for! For the first time my husband and I took a trip- I had doubts but man was I wrong. We were greeted at the front desk and offered champagne (from...

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1Thank Juliet L
Reviewed 3 days ago NEWvia mobile

We enjoyed a couples massage with Olivia and Rocio. We both loved our sessions. We both chose a relaxation massage and they were VERY relaxing. The spa was beautiful! I have been a massage therapist for 17 years, that means I am fussy about who I receive a massage from as is my beloved David. I also means I often...

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Thank mfmillis
Reviewed 4 days ago NEWvia mobile

Mid 20's couples trip for anniversary and birthday. Overall, the scene was impeccable, but would have chosen a different hotel without second thought since the beach closest to Mia is accessible. Here are some tips before you skip the review: 1) get deluxe room WITH ocean view- otherwise your room will have a crappy view and no furniture. 2)make reservations...

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Thank Lisa N
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear guest, We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays. MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive you again. On behalf of our management we apologize for not being able to exceed your expectations. We...

Chicago, Illinois, United States
Reviewed 5 days ago NEW

There are quite a few negative things I can state, but it would not have any bearing on my return. The place was beautiful and somethings could have been an annoyance but we made the best of it! Ill start with the CONS: 1- when we booked, I specified that it was our anniversary and was told that they would...

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3Thank Maria D
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear Maria, We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays. MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive you again. On behalf of our management we apologize for not being able to exceed your expectations. We...

Reviewed 6 days ago NEWvia mobile

I went for a week long vacation with friends recently to Mia Reef...What a wonderful resort tucked away on a small island!! The resort was beautiful and impeccably clean...The staff, especially Luis Callabro our bartender..Were always happy to serve us with a smile..They treated us like family 😁. Snorkeling was amazing and exploring the island of Isla Mujeres via golf...

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2Thank Suzette G
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear Suzette, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the...

Fort Lauderdale, Florida
Reviewed 1 week ago NEW

Let's begin with the GOOD. Beautiful Island, Lots to do, Nice locals. The BAD: ONE very small DRAWER FOR YOUR CLOTHES IN THE DELUXE ROOM. Really?? Plates left on table outside for quite sometime that seagulls are there eating with all. JENNY, the Concierge. Our first day there we met with JENNY. She scheduled our dinner at the hotel(horrible) and...

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4Thank travelercw2016
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear guest, We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays. MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive you again. On behalf of our management we apologize for not being able to exceed your expectations. We...

Cape Coral, Florida
Reviewed 1 week ago

My wife and I had a simply great time at this resort. Most of the reviews state how great the staff is and how friendly they are. We absolutely agree. We stayed in the villa and the bed was very comfortable, the air conditioner worked great and we had instant hot water. I read complaints that people who stayed in...

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2Thank Rick0522
Mia G, General Manager at Mia Reef Isla Mujeres, responded to this review

Dear Rick, On behalf the entire team of HOTEL MIA REEF ISLA MUJERES we thank you for choosing us for your holidays. Thank you for sharing the experience of your stay at HOTEL MIA REEF ISLA MUJERES. We are delighted to hear that you enjoyed our beautiful hotel with great location. Here at HOTEL MIA REEF ISLA MUJERES, we strive...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Mia Reef Isla Mujeres

Address: Calle Zazil Ha s/n Int 7 | Islote Yunque, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $298 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mia Reef Isla Mujeres 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
Avalon Reef Isla Mujeres
Avalon Club Reef
Isla Mujeres Avalon Reef
Hotel Style:
#4 Spa Hotel in Isla Mujeres
#5 On the Beach Hotel in Isla Mujeres
#5 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Mia Reef Isla Mujeres staff and other travellers.
338 questions
Ask a question
Daytona Beach, Florida

Why does Mia Reef management not respond to the complaints and negative comments in the one star reviews on TA, the comments about boring, bland food, the limited selection, the lack of quality steak, the almost nonexistant amount of shrimp and lobster available, the watered down "swill" liquors on the Mia Reef joke of an "all inclusive resort menu"?

Why does management only respond to compliments and praise from guests who have obviously never visited a "real" 4 or 5 star all inclusive resort in Mexico or the Dominican Republic?

How about a response to Mia Reef's constant violation of its timeshare members contracts?

  Mia Reef Isla Mujeres is forcing its vacation club (timeshare) members to pay a mandatory all inclusive fee of $966 USd per week, in addition to their $600-700 annual maintenance fee. I have seen the contracts of the vacation club members and their contract clearly states that the all inclusive is Optional!

How does Mia Reef Isla Mujeres justify violating its members' contracts and having the audacity to state that "it, (Mia Reef Isla Mujeres) has the right to pick and choose what parts of the contract it accepts? At the same time Mia Reef states that the vacation club contract holders are required to fulfill the entire contract. Mia Reef insists its members pay their annual maintenance fees even though Mia Reef will not allow their vacation club members to use their resort accomodations without paying this all inclusive fee? And Mia Reef wants the extra $966 to be paid in advance! This is "EXTORTION", pure and simple!

 

Is Mia Reef unaware that contract law is contract law, and a contract cannot be changed unilaterally?

It seems that Mia Reef is a big bully that is taking advantage of a large group of senior citizens who paid thousands of dollars for this vacation club membership. Mia Reef Isla Mujeres is hiding behind the Mexican border, foolishly thinking that it is immune to American and Canadian lawsuits!

8 months ago

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Questions? Get answers from Mia Reef Isla Mujeres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A/C was great... did ot stay in room much.”
 of 5 bubbles 47hollyc, 24 Feb 2017 | Read review
“ask for ocean view!”
 of 5 bubbles 874julietl, 22 Feb 2017 | Read review
“If you do not take more than one outfit and one bathing suit, the deluxe room is OK.”
 of 5 bubbles travelercw2016, 18 Feb 2017 | Read review
“Taxi price from the Ferry to the hotel is $60 pesos ($3 dollars) so dont pay more that that. confirm price with the taxi driver”
 of 5 bubbles Rick0522, 17 Feb 2017 | Read review
“ask for a villa!”
 of 5 bubbles H8904NYcatherinem, 16 Feb 2017 | Read review
5 of 5