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Mia Reef Isla Mujeres

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1,739 Reviews from our TripAdvisor Community

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Showing 1,479: English reviews
Colorado Springs
2 reviews
Reviewed yesterday NEW via mobile

We have never stayed at an all inclusive and the spot is beautiful but a bit run down. I don't think I will do it again. The staff is friendly except for the front desk. The tacos at the dinner buffet are fantastic but the rest is pretty mediocre.

Helpful?
Thank Janetwlu
Kenosha, Wisconsin
1 review
Reviewed 4 days ago NEW

We spent two weeks in November. We swam, enjoyed the entertainment, especially karaoke night, and the many great people. I would like to thank Willy, Yessica, and Rojo for all the work they put in to the entertainment nights. The great bartenders the legendary Saul, Luis, Jesus, Ilsa, Roberto, and Abraham. Looking forward to the next time we visit this... More 

Helpful?
Thank sschwartz5
Miller Place, United States
2 reviews
Reviewed 4 days ago NEW

We stayed here during Thanksgiving week. Rooms were nice, well kept by our cleaning lady (Claudia, 5th Floor team). Anytime we required anything she was there and took care of us. The all inclusive is a great option, drinks and food all day long! We had great service in the dining room / bar. We were taken care of like... More 

Helpful?
Thank Paul P
Denver, Colorado
1 review
Reviewed 5 days ago NEW

I will start with the VERY positive. This is an absolutely stunning beach. White sand, clean, clear water, fish everywhere. It could not have been more lovely. The hotel was okay. It was clean and pretty. The rooms were generally comfortable. Now for the not so positive. The staff was generally unhelpful and ill concerned. As a single mom with... More 

Helpful?
Thank gina502
Windsor, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

our condo was on the sea with waves crashing on the shore. very clean lovely hotel ice beach and pool. a short walk across the bridge and you are on a lovely island paradise. lots of places to eat drink and listen to music. lots of activities. it is beautiful. wonderful staff

Helpful?
1 Thank GailVarcoeCampbell
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear GailVarcoeCampbell: We’re pleased to know you enjoyed your beachfront accommodations. Waking up the sounds of the ocean is something I will never tire of. On behalf of our team, we hope that you can come back soon for another adventure in paradise. Sincerely, Horacio Aguilera General Manager More 

Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW via mobile

Went there for our honeyweek.. we spent three amazing nights in this unique environment surrounded by the reef and the ocean. We had a great villa by the reef with beautiful sunrises and sunsets. The amenities were fine and very quiet. Great pool in the middle of hotel for night swimming. The beach at night was something unique.. clear and... More 

Helpful?
Thank X k
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear X k: On behalf of everyone here at MIA REEF ISLA MUJERES, I want to thank you for your kind comments about our service and staff. Assuring each and every guest an exceptional stay is our first priority. I value your detail explanation about your stay. On behalf of myself and the entire team, we would love to have... More 

Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

Very fun, clean, and AMAZING hotel and island! Mia Reef is awesome and all inclusive (pretty sure they have a non-all inclusive option but that would be silly because the drinks are strong and plentiful and the food is abundant and awesome!!!!!) The hotel is not a 5 star Hilton or Ritz and has minor cons but it didn't bother... More 

Helpful?
1 Thank Christina K
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Chistina K Thank you for joining us and for sharing your review. It is one of our most sincere pleasures to host special occasions, and it is wonderful to know you enjoyed your experience. All the Team of MIA REEF ISLA MUJERES will be thrilled to know you shared such kind words of gratitude. Sincerely, Horacio Aguilera General Manager More 

Level Contributor
1 review
Reviewed 1 week ago via mobile

We stayed for six nights and had an amazing time. The view from our balcony on the fifth floor were amazing! The staff was very attentive and made us feel welcomed. The hotel sits on it's own island and the waters are just beautiful. Some of the suites need some upbringing and the decor seems a bit outdated, they are... More 

Helpful?
Thank Efren R
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Efren We’re pleased to know you enjoyed your beachfront accommodations. Waking up the sounds of the ocean is something I will never tire of. On behalf of our team, we hope that you can come back soon for another adventure in paradise. Sincerely, Horacio Aguilera General Manager More 

Marbella, Spain
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

I spent a week in Mia Reef in mid November 2016. It was a kind of windy, but rain was only two times ~ for an hour. Water area around the hotel became quite shallow, less than 3 feet. New coffee room is great. Staff is friendly and helpful. Reconstruction of villas is almost finished. Resort was 100% full. Main... More 

Helpful?
Thank Loop235
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Loop Thank you for joining us and for sharing your review. It is one of our most sincere pleasures to host special occasions, and it is wonderful to know you enjoyed your experience. All the Team of MIA REEF ISLA MUJERES will be thrilled to know you shared such kind words of gratitude. Sincerely, Horacio Aguilera General Manager More 

Level Contributor
7 reviews
Reviewed 1 week ago

Does not have free breakfast. No wifi in room. No hot tub/jacuzzi. Stayed at Villa. Remodeling 4 villas during stay, but only during day. No hot water till asked two times. Have to go to bar to get ice, no ice bucket. We picked up a hot plate in town for 160 p and cooked own food. Went to Rubens... More 

Helpful?
Thank Arnold K
Mia G, Gerente at Mia Reef Isla Mujeres, responded to this review

Dear Arnold: Thank you for joining us and for sharing your review. It is one of our most sincere pleasures to host special occasions, and it is wonderful to know you enjoyed your experience. All the Team of MIA REEF ISLA MUJERES will be thrilled to know you shared such kind words of gratitude. We are an all inclusive hotel... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking

Additional Information about Mia Reef Isla Mujeres

Address: Calle Zazil Ha s/n Int 7 | Islote Yunque, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $241 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mia Reef Isla Mujeres 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
Avalon Reef Isla Mujeres
Avalon Club Reef
Isla Mujeres Avalon Reef
Hotel Style:
#4 Spa Hotel in Isla Mujeres
#5 Luxury Hotel in Isla Mujeres
#5 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Mia Reef Isla Mujeres staff and other travellers.
268 questions
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Daytona Beach, Florida

Why does Mia Reef management not respond to the complaints and negative comments in the one star reviews on TA, the comments about boring, bland food, the limited selection, the lack of quality steak, the almost nonexistant amount of shrimp and lobster available, the watered down "swill" liquors on the Mia Reef joke of an "all inclusive resort menu"?

Why does management only respond to compliments and praise from guests who have obviously never visited a "real" 4 or 5 star all inclusive resort in Mexico or the Dominican Republic?

How about a response to Mia Reef's constant violation of its timeshare members contracts?

  Mia Reef Isla Mujeres is forcing its vacation club (timeshare) members to pay a mandatory all inclusive fee of $966 USd per week, in addition to their $600-700 annual maintenance fee. I have seen the contracts of the vacation club members and their contract clearly states that the all inclusive is Optional!

How does Mia Reef Isla Mujeres justify violating its members' contracts and having the audacity to state that "it, (Mia Reef Isla Mujeres) has the right to pick and choose what parts of the contract it accepts? At the same time Mia Reef states that the vacation club contract holders are required to fulfill the entire contract. Mia Reef insists its members pay their annual maintenance fees even though Mia Reef will not allow their vacation club members to use their resort accomodations without paying this all inclusive fee? And Mia Reef wants the extra $966 to be paid in advance! This is "EXTORTION", pure and simple!

 

Is Mia Reef unaware that contract law is contract law, and a contract cannot be changed unilaterally?

It seems that Mia Reef is a big bully that is taking advantage of a large group of senior citizens who paid thousands of dollars for this vacation club membership. Mia Reef Isla Mujeres is hiding behind the Mexican border, foolishly thinking that it is immune to American and Canadian lawsuits!

5 months ago
Hegins, Pennsylvania

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Questions? Get answers from Mia Reef Isla Mujeres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the ocean side, GREAT VIEW!!”
 of 5 bubbles X9408LDpaulp, 30 Nov 2016 | Read review
“take a seaside room it is wonderful”
 of 5 bubbles GailVarcoeCampbell, 28 Nov 2016 | Read review
“Villas are a little more expensive, but are more comfortable and quite than rooms in the main building.”
 of 5 bubbles Loop235, 25 Nov 2016 | Read review
“Upgrade to the Villas”
 of 5 bubbles HeatherLovesMexico, 19 Nov 2016 | Read review
“it is like a small little island almost(surrounded on both sides by the ocean)”
 of 5 bubbles asab2042016, 17 Nov 2016 | Read review
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