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Casa de los Suenos

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Casa de los Suenos
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475 Reviews from our TripAdvisor Community

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Showing 415: English reviews
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Middlebury, Connecticut
Reviewed yesterday NEW

We booked here after our flight back home was cancelled due to a snow storm in March 2017. The views of the ocean were beyond our expectations. The rooms were beautiful and very well appointed. The staff was helpful and friendly and spoke English. They knew our flight had been cancelled and they were very accommodating to move us to...

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Helpful?
Thank seventhproteus
Reviewed 2 weeks ago

Been here before. Would take out the "boutique" adjective from the description. Too many new attempts at revenue streams; water park, bar. Lost the charm and seclusion of what made it a unique place to stay. The view is breathtaking, accommodations are outstanding. And the inclusive breakfast is wonderful. However, eating breakfast with nearby loud vulgar party goers drinking at...

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Helpful?
Thank Renato F
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from Casa de los Sueños. First we'd like to thank you for your review, as our customers opinion is the most important thing for us to constantly improve our product. Our purpose from the beginning is to deliver relaxation and entertainment for the whole family, and a home-away-from-home feeling. A place where the children can have fun at the...

Philadelphia, Pennsylvania
Reviewed 3 weeks ago

My wife and I just returned from the Isla a few days ago, and, unfortunately, have concluded that Casa de los Suenos will not be our destination when next visiting our favorite Mexican destination. Lest there be any misunderstanding, Isla Mujeres remains the number 1 spot to visit, and to enjoy during the northern winter. We had 10 perfect weather...

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1Thank Hans B
Reviewed 4 weeks ago

We visited Casa de Los Suenos during Thanksgiving weekend for a much needed getaway to rest and relax from a very long election year. From the second my husband and I arrived we felt like we had arrived for a stay with family but without all the obligations of family. The views from our room were spectacular. We stayed in...

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Helpful?
Thank Cari H
Carlos A, Manager at Casa de los Suenos, responded to this review

Thank you for your amazing review! Also, we'd like to thank you from the heart for allowing us to host you at Casa de los Sueños. Our goal is to deliver first class service, with a local flare, and with a home-away-from-home feel. Serenity is a great suite to relax and enjoy, and we're really glad you enjoyed your stay...

Palmyra, Pennsylvania
Reviewed 4 weeks ago

My wife and I just spent a wonderful week at Casa de los Sueños. First off all of the staff are absolutely the best. Superior service, nothing was too much trouble...everything was possible. The common areas, rooms and restaurant were very clean. With only 10 rooms, even when fully booked, you felt as though you were the only ones there....

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Helpful?
Thank Craig-Lois
Carlos A, Manager at Casa de los Suenos, responded to this review

Hola from Casa de los Sueños! Thank your your amazing review and for giving us the opportunity of hosting you in our little piece of paradise. We very much enjoyed having you here. Our mission is to always make our guests feel like they are in their home away from home, on a relaxing environment and in communion with the...

Houston, United States
Reviewed 5 weeks ago

We came here for the Superbowl party and enjoyed the pool and drinks with a great view. The service was top-notch. My husband left his swim shorts and they even contacted us and went to Cancun to ship them back to us. Everyone is very friendly and it's a perfect place to lounge by the pool or do some water...

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Helpful?
Thank muh0510
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from Casa de los Sueños. Thank you for your review! We strive to deliver next-to-none service in all of our aspects and our mission is to go above and beyond any expectations. We'll be sure to praise the staff on your good comments and also we will give Maggie the Cat a snack on your behalf. Hope to see...

Port Huron, Michigan
Reviewed 5 weeks ago

This amazingly beautiful retreat is in complete harmony with the environment. Frank Lloyd Wright could not have done a better job. The rooms open up to a view of the ocean, the pools, and are above the tree tops that harbor several species of birds. Next, I really can't measure the quality of the people who work there because they...

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Helpful?
Thank PLT72
Carlos A, Manager at Casa de los Suenos, responded to this review

THANK YOU for such an amazing review. This is the perfect description of the Sueños Experience we like to deliver. We're really glad you enjoyed your stay in our little piece of paradise. We will make sure the staff gets praised on your good comments, and really hope to see you soon again. Casa de los Sueños will always be...

Ontario, Canada
Reviewed 14 February 2017

I had the good fortune and opportunity to stay at this hotel at the end of January 2017. The room, Serenity, was more than ample in space and the housekeepers were great when maintaining its cleanliness. Coffee or tea was brought up each morning (coffee I think could have been nicer) and breakfast was included. The breakfast was one you...

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Helpful?
Thank KGT1180
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from Casa de los Sueños! Thank you for your lovely review. We're really glad you enjoyed our Serenity Suite. Every time a guest takes the time to comment on their experience and recommend us to friends, we know we've been successful in delivering the Sueños Experience. Will love to have the honor of hosting you again soon! Best, Carlos...

Reviewed 5 February 2017 via mobile

My husband and I decided to spend a few nights in Isla Mujeres before joining others in Cancun. Our stay at Casa de los Suenos was perfect. Our room was beautiful, the bed was very comfortable, the staff members were nice and helpful, and the food in the restaurant was very good. We loved having coffee at our door each...

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Helpful?
Thank Shauna C
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from Casa de los Suenos. Thank you for your review and for giving us the opportunity to host you and your husband in the House of Dreams. We're beyond glad that you enjoyed your stay and hoping to see you soon again. Your place will always be here. Mi casa es su casa. best, Carlos Marketing Manager

Reviewed 2 February 2017 via mobile

Had an amazing time in Isla Mujeres and highly recommend Casa de Los Suenos. Rooms were spacious, incredible staff, fantastic food and drinks, and great stuff to do. My only recommendations are to add full length mirrors, TVs, and phones to the rooms. That way, guests can call the front desk.

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Helpful?
Thank Noemi F
Carlos A, Manager at Casa de los Suenos, responded to this review

Hello from Isla! Thank you for your recomendation, every time we see a guest recomend us to their friends we know we've been successful delivering the Casa de los Sueños experience. Thank you for your feedback, as it is the best way to help us improve. At Casa de los Sueños, we focus on delivering a Boutique Experience involving local...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
From the moment you walk through the door, Casa de los Suenos radiates tranquility, peace and a sense of "home." Whether you’re planning a family reunion, a wedding destination in Mexico or an extraordinary relaxing vacation, Casa de los Suenos is the answer to your dreams. Breathtaking views and an inviting atmosphere are the hallmarks of this beautiful boutique hotel, as with its warm and attentive staff. Casa de los Suenos staff has the time and grace to discover and fulfill their guests' needs and wishes. The property has nine suites all with ocean view and a Presidential Suite. Spa services are available everyday. ... more   less 

Additional Information about Casa de los Suenos

Address: Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $249 - $686 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa de los Suenos 4*
Number of rooms: 10
Reservation Options:
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Also Known As:
Casa De Los Suenos Hotel Isla Mujeres
Hotel Style:
#3 Spa Hotel in Isla Mujeres
#4 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Casa de los Suenos staff and other travellers.
26 questions
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Questions? Get answers from Casa de los Suenos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a second floor room - Love or Eternity.”
 of 5 bubbles seventhproteus, 21 Mar 2017 | Read review
“if you are young, and might even have children with you, any room is OK”
  • sunsets are always glorious
 of 5 bubbles hansb188, 1 Mar 2017 | Read review
“All rooms face west toward the water. Amor is very nice with a great view”
 of 5 bubbles Craig-Lois, 16 Feb 2017 | Read review
“Upper floors have the best views”
 of 5 bubbles EdP122, 31 Jan 2017 | Read review
“Call the Hotel and they will assist in your needs -wants and choices They want you HAPPY !!!!!”
 of 5 bubbles artienrobert, 17 Oct 2016 | Read review
5 of 5