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Francis Arlene Hotel

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Traveller (77)
Room & Suite (19)
Pool & Beach (2)
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Overview
  • Excellent31%
  • Very good36%
  • Average14%
  • Poor9%
  • Terrible10%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Rooms
Private Balcony
Golf Course
2 Star Hotel
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Reviews (164)
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48
43
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9
9
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48
43
16
9
9
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All reviewsother hotels in the areaquiet areasmall kitchenplaya nortemexican hotelbalcony doorhand towelsceiling fanrestaurants and shoppingthird floorcoffee makerthe air conditioningwonderful stayfront desk staffrefrigeratordustisland
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61 - 65 of 125 reviews
Reviewed 11 February 2013

We stayed overnight at Frances Arlene. We visit Isla Mujeres an average of once a month (we live in Cancun). We stayed in room 26, on the third floor. It was the highest of high season and the place we normally stay had become ridiculously...More

4  Thank Tretyakovskii
Reviewed 1 February 2013

My husband and I stayed in this hotel 2 yrs. ago so we are familar with it. We enjoyed it then and so we decided to stay this yr. as well. The owner and the other workers were very helpful. In fact when we were...More

2  Thank blueeyes2008
Reviewed 10 January 2013

My boyfriend and I were on Isla Mujeres for 3 weeks in december/early january 2013. We extended our stay by a few days and had to move to a different hotel for the last three days of our trip. We chose the Francis Arlene. When...More

4  Thank Flipflopyyc
Response from gerardo m, Propietario at Francis Arlene HotelResponded 26 February 2013

DEAR GUEST we certainly appreciate your comments, they help us improve our service, due to your comment , we have made changes in the room you mention, and hope to have another oportunity at least visit us. Thank you in advance

Reviewed 9 January 2013

Arrived after dark paid cash for 2 nights- before seeing the room. Our mistake- very dissapointing: lamp had black sutt and grunge, walls had grunge and cobwebs, main wall/window of room looked onto common space, door security was questionable, bed linens were clean but thin...More

2  Thank ducaticool
Response from gerardo m, Propietario at Francis Arlene HotelResponded 26 February 2013

Thank you very much for your comment , my name is GERARDO, and realy appreciate your opihion and we will our best to follow your recomendations, and hope you give us another opportunity to show you the difference, and I personally make sure you have...More

Reviewed 2 October 2012

I wouldnt recommend to stay at this hotel. the staff was not wellcoming and not helpfull, just wasnt nice... the room was ok and clean but it wasnt woorth it . in my expriance i wouldnt come back again.

4  Thank shirshur
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
USD 61 - USD 96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 61 - USD 96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (77)
Room & Suite (19)
Pool & Beach (2)
Dining (1)
Questions & Answers
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toothfxr
30 April 2017|
AnswerShow all 2 answers
Response from Cynthia B | Reviewed this property |
No I don't believe they do.
1
Vote
lindapsmith
27 May 2016|
Answer
Response from EAMeyn | Reviewed this property |
Hi - I'm sorry but I am not the right person to ask - I've just reviewed the place as a guest! Please check directly with the hotel online for bookings.
0
Votes
Room Tips
"Guarden bien sus pertenencias ! Nos robaron 900 DOLARES DE LA VALIJA"
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"Rooms in back are my favorites. You can hear the ocean and see it from the balconies."
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"Use the air conditioning to block out the noise of late night drunks walking outside the hotel."
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"Make sure you have a balcony so you can watch the street life below."
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