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Na Balam Beach Hotel

02/04/2017 03/04/2017
1 room 2 adults 0 children
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Na Balam Beach Hotel
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816 Reviews from our TripAdvisor Community

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Showing 621: English reviews
Northern California
Reviewed 28 July 2013

We used to love the NaBalam & came here for many summers. This year we stayed at another hotel on the island but came by to check out the beach and enjoy their superb piña coladas. The drinks are still as good as ever, but I'm sorry to say I can't say the same for the hotel. It looks rundown...

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2Thank Chelsea42
Dubai
Reviewed 25 July 2013

Although it's located at the North Beach, the service was not up to the standard. Upon arrival, the front desk lady (wish I knew her name, but there's only one lady anyway) was attitudy and rude and definitely needs training in customer service! When we complained to her about finding a crack in the sliding door in our room no.15,...

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1Thank YellowStarburst
Copenhagen, Denmark
Reviewed 22 July 2013

Great undisturbed place. Quiet and clean. Yoga across the road several time Good beach chairs. Getting food takes a while. Wifi in reception relatively well functioning but not able to make Skype calls. Will be back to see the whale sharks again and plan to stay at Na Balam again.

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Thank FlowerPetalBlooming
Dubai, United Arab Emirates
Reviewed 20 July 2013

The Hotel is located on the North Beach, the best beach on the Island, although the setup of the Hotel was nice this was bought down by the service, as I work in Hotels I know that service matters a lot to guests, this was proven otherwise by the Front Office clerk, we complained to her about the flaws in...

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1Thank AkramH2403
Chicago, Illinois
Reviewed 18 July 2013

This place is a nice change from traditional hotels. The bungalows are nice but in desparate need of renovation, the interiors are too run down. We only tried Felix restaurant on site, and it was absolutely delicious. The hot chocolate from the Palapa bar was good too. Breakfast is very basic: fresh fruits, bread and jam, tea or coffee. The...

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1Thank Serena S
Reviewed 12 July 2013

I rate Hotel Na Balam a 3 because they have the potential to be so much better. I would stay there again in hopes that management takes these reviews seriously and makes the necessary changes. I have spent many years all over the coast of Mexico and this was the first place that lacked so many simple amenities or features....

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1Thank Klutch3
New York City, New York
Reviewed 11 July 2013

First of all, Playa Norte is probably one of the best beaches you will ever go to. Absolutely beautiful. I would totally recommend this hotel because of the location, although I would travel a little further down the beach for a section that doesn't have much seaweed like in front of Na Balam. The hotel is nice and simple, great...

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1Thank Puretraveler
Reviewed 11 July 2013 via mobile

Service is average but the clean modern rooms are spacious and nice. The beach is the best on the island....good lounges, umbrellas & beach service. Not too crowded on this brach. Excellent piña coladas on the beach. A little pricey for what it is but if you want to be in Isla, this is probably the right place.

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1Thank blackska
Florida
Reviewed 27 June 2013

We were pleasantly surprised by Na Balam after reading a few rather negative reviews of the property. The hotel staff, including the front desk, were all very courteous and helpful. Anything we requested (an additional lamp, a hammock) were provided with a smile. The beds were hard, but it seems that is a given in Mexico. The room was spacious,...

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1Thank FloridaTravelernow
London, United Kingdom
Reviewed 20 June 2013

I love this place. The location is paradise right on the best beach on Isla Mujeres and the hotel is beautiful, low level and designed in the Mayan style, including flaming torches at the entrance in the evenings. The Service is good, the food is excellent - try the Mango Lassi or Balam drinks, the people friendly and i can't...

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Thank Sally B

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Oceanvs
Oceanvs
Cuisines: Caribbean, Seafood, International, Argentinian, Mexican, Mediterranean, South American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 

Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $120 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Hotel Style:
#5 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Na Balam Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The larger rooms with a balcony on the beach side are a better experience.”
 of 5 bubbles Pinky Parker, 13 Mar 2017 | Read review
“We stayed in the older part of the hotel. A bit further from the beach but pool, hot tub & yoga room on this side.”
  • Our room with thatched roof.
  • Our room's private porch.
 of 5 bubbles tedw_12, 27 Feb 2017 | Read review
“There are rooms that are beachfront, and rooms across the street poolside. We prefer poolside because it is more quiet and spacious.”
 of 5 bubbles MomtheOrganizer, 21 Feb 2017 | Read review
“Definitely recommend a room on the ocean side of the resort.”
 of 5 bubbles LeelalanuGal, 8 Feb 2017 | Read review
“ground floor rooms..”
 of 5 bubbles iamvioletflamelove, 1 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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