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Hotel El Caracol

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21 Reviews from our TripAdvisor Community

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Showing 7: English reviews
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Stoughton, Wisconsin
Reviewed 3 days ago NEW

Had pre-paid for one night but all the rooms we were shown were filthy and smelly. One room actually smell like vomit and beer and there was a half empty bottle of tequila on the night stand, and no bed linens. Saving grace was the owner agreed to give me my money back.

Thank JacquiLee
Reviewed 10 December 2016 via mobile

We paid for a room with air conditioner. The air conditioner in the room didn't work but the stuff refused to refund us for the money. Do not go here !! The stuff isn't nice and the rooms are gross. No stream at the shower and the toilet didnt flash

Thank Omri F
Brisbane, Australia
Reviewed 14 November 2012

Don't be lured in by its "bargain price". The Hotel is old and terribly run down, we had 2 separate poky rooms with no windows to the outside world. The rooms and bathrooms were tidy enough but the bed linens and pillows are old and dingy. The staff didn't really care about anything, our light blew leaving our room (due...

1Thank RoundtheworldfromQLD
Stockholm, Sweden
Reviewed 20 May 2012

I put a few photos to show the state of my room at this hotel. As you see the place looks old and nott too clean. The sheets were clean though and there was a cleaning lady who did a very quick cleaning every day. Very central location too.

1Thank Steve E
Budapest, Hungary
Reviewed 19 June 2011

For starters this place was absolutely filthy. The floor hadn't been swept, or at least not very well at all. There was a cigarette butt in plain sight against one of the walls, and black dirt and large dust bunnies were everywhere. The bathroom absolutely reeked, and a quick inspection revealed why: There was mold EVERYWHERE. All over one wall,...

2Thank 1Dad1Kid
Reviewed 4 February 2011

Stayed here for 2 weeks (until my deposit ran out) in January. It definitely did not live up to its web site. The whole place (rooms, communal kitchen, and lounge areas) need a thorough cleaning and garbage pick-up. It was not at all quiet - next door a disco ran all night on the week-ends and the restaurant nearby played...

1Thank solotraveller2010
Reviewed 11 April 2010

I read very few about this hotel and wanted to have a try. Very well located, you're in the middle of everything: The main tourist street is a few steps from the Caracol door. The owner looks a bit like Beatlejuice but he is very kind and gives a good welcome. The rooms are no very big, but we had...

1Thank Maxifrod2001

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Additional Information about Hotel El Caracol

Address: Calle Matamoros No. 5, Isla Mujeres 77440, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Number of rooms: 18
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?