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Privilege Aluxes

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2,678 Reviews from our TripAdvisor Community

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Showing 2,448: English reviews
Michigan
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 March 2014

We were at PA 3/20-3/27 and couldn't have asked for a better vacation! This was our 3rd time at PA in the last year and we were very pleased with everything. Our room request for an upper floor ocean view(deluxe suite) was honored and we had champagne and fruit and chocolate in our room waiting for us compliments of the... More 

Helpful?
2 Thank 02cabrio
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are pleased to greet you and at the same time we would like to convey our gratitude for choosing Privilege Aluxes for the 3rd time. It is great that you have enjoyed again your experience with us and we appreciate your comment regarding our beach area as the best in the area. It is our pleasure to have offered... More 

Poole, UK
Level Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 28 March 2014

Not much to add to previous comments so will keep this fairly short - e-mailed in advance for a high floor and had 4th floor in block 2 with a view of the graveyard. Great sunrises and views of 3 coasts of the island. Wifi worked well both in the bedroom and in the other areas. Food was great -... More 

Helpful?
1 Thank swivellingmonk
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your feedback, it commits us to improve our services, reviews like yours help us to improve ourselves. We always try to do our very best to meet our guests requests as we feel that the little things really make the difference. It will be our pleasure to welcome you again to offer anothe great holiday! More 

Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 March 2014

You can have the best location, beautiful clean well maintained hotel, huge gorgeous rooms with comfy beds, picture perfect grounds/gardens/pools, extensive amount of unbelievably comfortable loungers and beds, amazing food and food options, abundance of staff.....(all here at PA!) But, without good management it will still not guarantee a good experience for guests. Not the case here! Kudos to the... More 

Helpful?
4 Thank annacoll
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the quality of the product we are offering. We were delighted to see you found the hotel clean, amazing food options, comfortable loungers and beds and the staff friendly and helpful. We would agree we are in a fantastic location to enjoy the best... More 

Greensboro, North Carolina
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 March 2014

Our first time here will not be our last. PA is extremely clean, comfortable and relaxed. It is also in the perfect location on Playa Norte which was voted a top 10 beach worldwide in 2013 on Tripadvisor. We stayed in the Honeymoon suite room 342 for the first half of our stay and upgraded to a Platinum suite 251... More 

Helpful?
1 Thank colin_h13
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your review, it was a pleasure to read. It is great to learn that you found the hotel to be clean- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service... More 

Mattituck, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 March 2014

My wife and I who have been to Isla many times, and our good friends,who joined us for their 1st trip to Isla spent the second week of March at PA and I can't get over what a great experience we were treated to. This was the 2nd time my wife and I stayed at PA,we were there in Oct... More 

Helpful?
1 Thank Dave443
Privilege A, Social Media at Privilege Aluxes, responded to this review

It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments regarding the improvements from your last visit help us to keep working in our continuous effort to get better day... More 

Sooke, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 March 2014

My five girlfriends and I all celebrated a special birthday last year and decided to highlight it in style by vacationing on Isla Mujeres. From the moment we arrived and were greeted with a glass of champagne to the day we left (sadly), we could not have asked for a better vacation. The staff at the front desk, particularly Ofelia... More 

Helpful?
2 Thank PianoSal
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your kind words and your time. We will share your comments with our team, who certainly will be encouraged by your remarks. It is an enormous pleasure to know the satisfaction of our customers because this is our aim, give you a delightful experience, being satisfied and making you feel at home. Looking forward to welcoming you... More 

Hayward, Wisconsin
1 review
Reviewed 24 March 2014

We spent 10 days at PA on the island and coudn't have asked for a better place to stay. Our room was located in building six and had both an ocean view and pool view. The staff from beginning to end was more than accomodating. We dined on the beach and frequently visited the pool bar. We were concerned the... More 

Helpful?
Thank John and Deb M
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for sharing your experience. The efforts of our team worthwhile when it results in your satisfaction. We really apreciate your compliments to the staff as this is the best motivation. We are glad to learn that you enjoyed the relaxing atmosphere at Privilege Aluxes and its facilities. We would be happy to welcome you again to provide you with... More 

Minnesota
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 24 March 2014

This was our third stay at Privilege Aluxes. We enjoy the beautiful beach(quite close to rooms). The beach loungers are padded with palapas for shade. The pool area is also nice but we only used it when it was too windy on the beach. There is a pool/swim-up bar. There is a jacuzzi tub (cool water). The hotel is across... More 

Helpful?
1 Thank mew57
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing Privilege Aluxes for the third time. We know that loyal customers are largely responsible for our success and we are very grateful to you. Allow us furthermore to thank you in particular for your kind comments regarding the staff. We take pride for them to be our most important asset and it gives us great pleasure... More 

Saint Paul, Minnesota
Level Contributor
1 review
Reviewed 23 March 2014

This was our second time back to PA in two years with a small group of friends and can't wait to return again! Location, rooms and food are all superb. Even though we visited during a busy spring break week, we never felt as though it was crowded and always received prompt service and attention from the staff. We were... More 

Helpful?
Thank Blush228
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing Privilege Aluxes for the second time and posting a great review. Get good opinions about our services, facilities, location and care provided during your stay is the best prize we can receive. It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs We look forward to offering you... More 

Chatham, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 March 2014

From the time we walked into the lobby for our check in they made us feel like family, greeted with a smile and welcome and a glass of champagne. Check in was fast, the bell boy delivered our luggage to the room and explained everything. The service was impeccable,from the restaurant staff to the waiters on the beach, every staff... More 

Helpful?
2 Thank cravethewave
Privilege A, Social Media at Privilege Aluxes, responded to this review

We appreciate the time you invested in to let us know your valuable comments. The work being done daily at Hotel Privilege Aluxes is in order to add satisfied guests making them feel like family. We are pleased to know that you enjoyed your stay with us, from the impeccable service to the cleanliness, the food and the beautiful location.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Free Breakfast
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: $273 - $825 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
342 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner suites are large and definitely recommend the platinum suite it was awesome”
 of 5 bubbles ruresti2016, 1 Dec 2016 | Read review
“Ask for a higher floor when booking to get a great view, also read about the room types, Standard, Superior, Suite Deluxe, Etc,”
 of 5 bubbles 172randallf, 1 Dec 2016 | Read review
“any of the top floor rooms have plunge pools”
 of 5 bubbles davidhG6329JB, 30 Nov 2016 | Read review
“Higher up,the better the view”
 of 5 bubbles Dave443, 29 Nov 2016 | Read review
“Upgrade to a honeymoon suite. The size of the room was amazing and it was also quiet.”
 of 5 bubbles _idacsr, 21 Nov 2016 | Read review
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