We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Secrets Aura Cozumel

Save
Traveller (4708)
Room & Suite (1105)
Pool & Beach (1061)
You may also like
See all
Nearby Hotels
Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“sky bar”(512 reviews)
“preferred club”(248 reviews)
“preferred pool”(202 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Secrets Aura Cozumel
Hotel deals
Offers from Secrets Aura Cozumel
Hotel deals
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (4,169)
There are newer reviews for Secrets Aura Cozumel
See the most recent reviews
Filter reviews
3,760 results
Traveller rating
1,570
1,124
599
302
165
Traveller type
Time of year
LanguageEnglish
More languages
1,570
1,124
599
302
165
Show reviews that mention
All reviewssky barpreferred clubpreferred poolswim up roompreferred arearoom servicemarket cafebarefoot grillpreferred roomcoco cafemanatee barocean viewpool conciergefoam partysister resortfishunlimited vacation club
FilterEnglish
Updating list...
171 - 175 of 3,760 reviews
Reviewed 2 March 2018

bar staff was very slow. Often waiting a long time for a beverage when 2 or less people were at the bar area. The food/restaurants were a bit disappointing as we have been to several locations that had more to offer for less cost.More

Review collected in partnership with this hotel
1  Thank ej0hansen
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 March 2018

Dear ej0hansen, Thank you for your feedback. We deeply regret you weren't pleased with the service offered for some of our team, and that the resort did not live up to your expectations. It is of great value to us when establishing strategies that will...More

Reviewed 2 March 2018

This was our 4th visit to Secrets. Cynthia at the front desk checked us in and as always was supremely professional and nice. This was after the gentlemen greeted us with smiles and "welcome home" as soon as the doors to the taxi opened. We...More

9  Thank kklasell
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 March 2018

Dear kklasell, First of all, we thank you for taking the time to write so many grateful comments about your stay at Secrets Aura Cozumel. We are happy to know that all the staff was so helpful and that through their friendliness and courteous service,...More

Reviewed 2 March 2018

Don't believe everything you read. The food is amazing at all the restaurants. Portions can be small, be sure to order an appetizer each, plus a main. The buffet's have plenty to offer as well. Take advantage of the room service for breakfast, it comes...More

9  Thank Angela P
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 March 2018

Hello Mrs. Angela P, It is truly pleasant to know that the service and attention provided by each and every one of our staff members was exceeded your expectations and make you feel that you are being properly looked after. Thank you for highlighting every...More

Reviewed 1 March 2018 via mobile

If you don’t want to hear the Olympics or somebody’s orgasm next door this is not a great choice. Food, service, location and so forth don’t really matter (all are fine or better) when the construction quality/sound proofing is this bad. Staff was fantastic. Food...More

2  Thank DCBSF
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 March 2018

Hello Mrs. DCBSF Thank you for choosing us as your host and taking the time to share your experience with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay...More

Reviewed 28 February 2018 via mobile

First of all I’ve been a loyal Secrets customer for more than 10 years, with 20+ visits to most of their resorts. This is not up to what Secrets advertises nor what I have come to expect. So I will give you the good and...More

3  Thank wingsr1
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 March 2018

Hello Mrs. wingsr1 Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product. we strongly believe that there is always room for improvement and your comments will assist...More

View more reviews
Most Booked Properties in Cozumel
See allSee all
About
Amenities
Top amenities
Room Service
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Restaurant
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 207 - USD 398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 207 - USD 398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (4708)
Room & Suite (1105)
Pool & Beach (1061)
Dining (479)
Amenities (98)
Family and Play Areas (14)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Angi B
15 June 2018|
Answer
Response from Kirk K | Reviewed this property |
Your best bet is to contact Eduardo Bettincourt. Although no room is guaranteed, he works his butt off to try and help you!!
0
Votes
Room Tips
"If you go to see the ruins bring mosquito repellent. When it rains the stairwell landings and balconies are..."
Read review
"Ocean view rooms are great. Poolside rooms that walk out to a fairly secluded and private swim area looked..."
Read review
"We had an ocean view room, second floor and was located close to everything. I like the second floor for more..."
Read review
"Ocean View is the way to go."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing