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Royal Level at Occidental Cozumel

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Traveller (357)
Pool & Beach (103)
Room & Suite (61)
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Overview
  • Excellent57%
  • Very good28%
  • Average7%
  • Poor3%
  • Terrible5%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (358)
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All reviewsthe royal club restaurantla carretaprivate restaurantresident barracudaprivate poolspecialty restaurantsworth the upgradelate night pizzadive shopbeach restaurantfishtime sharesonora grillmain buffetoccidental cozumelregular roomdive sites
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1 - 5 of 327 reviews
Reviewed 6 days ago

we are grand level royal club members first time to Cozumel being grand level members we receive some extra attention and services. we just returned from occidental Cozumel with our kids and grandkids 14 in all and received excellent service from the entire royal club...More

Thank Paul K
Response from Gabriela G, Gerente at Royal Level at Occidental CozumelResponded 4 days ago

Dear Paul K, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are...More

Reviewed 2 weeks ago via mobile

My husband teenage son and myself are currently here at the hotel. I will review the rest of the hotel separately. We are extremely pleased with our experience with the Royal level here. The check-in was fast and smooth and friendly. They were very helpful...More

Thank cdnusbaum
Response from Gabriela G, Gerente at Royal Level at Occidental CozumelResponded 2 weeks ago

Dear cdnusbaum We would like to express our gratitude for the comments you made. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you...More

Reviewed 3 weeks ago

The Royal Level at this resort is well worth the upgrade. You have some upgrades in the rooms, pillows, shampoo etc. They appear to be the same size as the other rooms on the property, however the service is different with the "Royal Level" upgrade....More

1  Thank Karl or Lynne B
Response from Gabriela G, Gerente at Royal Level at Occidental CozumelResponded 3 weeks ago

Dear Karl or Lynne B Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value...More

Reviewed 30 April 2018 via mobile

Our week long stay at the Occidental Grand Cozumel is one of the best vacations we have ever had. Booked as a last minute get away from the Canadian cold, we were amazed by the beauty of the boutique-style resort (200 rooms) - its landscaping...More

1  Thank RobE1
Response from Gabriela G, Gerente at Royal Level at Occidental CozumelResponded 3 May 2018

Dear RobE1 We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers....More

Reviewed 20 April 2018

My family and I just returned from another fabulous vacation to Cozumel yesterday, and could not wait to share our experience at Occidental. Although we have visited the island many times, we had never stayed at this resort. Very happy to report we were delighted...More

Thank NESvia1
Response from Gabriela G, Gerente at Royal Level at Occidental CozumelResponded 20 April 2018

Dear Edith S Thank you for reviewing your recent stay in our Royal Level. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Our staff welcomes each guest with the Occidental...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Hot Tub
Details
Price range
USD 154 - USD 483 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Cozumel
#9 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 154 - USD 483 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Cozumel
#9 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms
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Traveller (357)
Pool & Beach (103)
Room & Suite (61)
Dining (40)
Family and Play Areas (3)
Questions & Answers
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Nettagirl
8 June 2018|
Answer
Response from cdnusbaum | Reviewed this property |
I don't think so. I have a regular royal room, but i read that they didn't. Someone can correct me if so.
1
Vote
Karen B
22 February 2018|
AnswerShow all 3 answers
Response from Len L | Reviewed this property |
Yes.
0
Votes
Room Tips
"most rooms are the same upgrade to royal club if possible"
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"Select the Royal Level"
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"Royal Level is a must! We were in building 21. Top floor is best for quiet and a view."
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"We loved our third floor room looking into the jungle."
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