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Royal Level at Occidental Cozumel

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Royal Level at Occidental Cozumel
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320 Reviews from our TripAdvisor Community

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Showing 296: English reviews
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Smooth Rock Falls, Canada
Reviewed yesterday NEW

We were at the Occidental Cozumel April 11 to 18 2017. We had a wonderful vacation. The property is beautiful, clean and well taking care of. The walkways are lined with thick foliage and palm trees. We were in the Royal level, the service there was amazing. The concierge ladies were always helpful and happy. The walk from our unit...

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Helpful?
Thank Lee-Anne L
Reviewed 4 weeks ago

We were so disappointed to find just a king bed in our room booked for three adults. We understood there would be two beds. The staff brought a cot after we pointed it out to them. The cot was shoved up right against the king bed-couldn't get out of the bed but at the foot. Moved us to the First...

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1Thank GBiallar
Chicago, Illinois
Reviewed 7 March 2017

Just got back on Saturday from a a fabulous week-long stay at Occidental Resort with my boyfriend. We enjoyed diving every day and I got my PADI certification so I will be diving again in the future! We enjoyed the property very much. The resort is lush and tropical. The grounds are maintained impeccably and there is a lot of...

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1Thank dbmomto3
Mirabel, Canada
Reviewed 6 March 2017 via mobile

Our family trip was from February 24 until March 3, 2017 and we had a great experience at this hotel specially with Gabby Gaeta and Margarita. They were both very attentive to our needs all the time. All restaurants had good food. Carlos was very funny with his dry soup and Tomas made the best Café Espagnol. Our room was...

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1Thank NatP685
Crystal Lake, Illinois
Reviewed 5 March 2017

First and likely last visit to Royal Level at Occidental Cozumel. No complaints about the accommodations, housekeeping or staff(except those pesky timeshare pushers). The problem was the restaurants, Buffets, Los Olivos (Mediterrean), Sonora(Mexican) Coral(seafood) were well below average. Lousy food and short staffed. As stated in a previous review, the workers were all task oriented. Water and coffee hard to...

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Thank Sasha983
Barrie, Canada
Reviewed 13 February 2017

We stayed at this property about 10 years ago and it was fantastic. For a much needed break, we booked again this year for 10 days through WestJet Vacations. Our original booking was for a "grand concierge" room (mistakenly thinking it was Royal Club). The room was fine but not at the same Royal level standards. After a day we...

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Thank execjim
Reviewed 7 February 2017 via mobile

Loved this smaller and quieter resort ! So relaxing. Just what my husband and I needed. Beautiful resort and beach. And the guys at the club excursion desk were so friendly and kind. Not pushy. We especially loved Carlos! He is the nicest guy! Also loved Brigido and Oscar. Definitely not a party resort. Many people we talked to have...

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3Thank Fjoecvjk
Elgin, Illinois
Reviewed 6 February 2017

As an Occidental Vacation Club member you have certain expectations of the Royal Club and the Occidental Grand Cozumel, while nice in many ways did not meet them. The rooms were spacious, clean and very well attended. The private restaurant, Caretta is nice and the service is very good, but it always seemed somewhat understaffed and could use at least...

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Thank HK10N701
West Salem, Wisconsin
Reviewed 30 January 2017 via mobile

We have stayed at the Occidental Cozumel in their Royal Club, for five or six years. The rooms are very nice, the beach is beautiful, the grounds are well maintained and the food is fairly good, although somewhat uneven. The Barcelo people have recently taken over this hotel and have made some improvements. The adults only pool, improvements to the...

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1Thank MGT1947
Reviewed 30 January 2017

This was our first time at this resort and it was (for the most part) a very good experience. I splurged for the Royal upgrade and as mentioned by others Ariadna, Margarita and Lourdes are extremely accommodating. The resort has gorgeous grounds and it is a treat to just walk around the place. The rooms are very nice with the...

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1Thank Curtis L

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Babysitting

Additional Information about Royal Level at Occidental Cozumel

Address: Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $192 - $787 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Level at Occidental Cozumel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#10 Luxury Hotel in Cozumel
#14 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Royal Level at Occidental Cozumel staff and other travellers.
13 questions
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Questions? Get answers from Royal Level at Occidental Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps emailing ahead to ensure you will be placed in the right room. Buildings 18, 19, 20, 21 are closest to the beach.”
GBiallar, 29 Mar 2017 | Read review
“Rooms inthe Royal level are large.Recommend the 2nd or 3rd floor because the first floor has windows right at the street level.”
dbmomto3, 6 Mar 2017 | Read review
“Bldg 19, 20 & 21 by La Caretta and pools.”
Sasha983, 4 Mar 2017 | Read review
“Choose Royal Level - best service, nicest rooms.”
execjim, 13 Feb 2017 | Read review
“1 Bedroom Units are very spacious and perfect for couples with children.”
HK10N701, 6 Feb 2017 | Read review
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