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Royal Level at Occidental Cozumel

14/06/2017 15/06/2017
1 room 2 adults 0 children
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Royal Level at Occidental Cozumel
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323 Reviews from our TripAdvisor Community

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Showing 298: English reviews
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Sebastian, Florida
Reviewed 1 week ago via mobile

The room was beautiful and very comfortable. Maid service was impeccable. My only complaint was that the shower floor was marble and quite slippery for soapy feet - maybe a mosaic design in shower to reduce the slipperiness? Dining was very goid everywhere. La Carreta is within the Royal Club grounds. However, it is not strictly for the dining of...

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Helpful?
Thank Keith S
Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel, responded to this review

Dear Keith S Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing...

Reviewed 2 weeks ago

Hotel is great just be sure to schedule a massage at the spa. We schedule regular visits as the staff is great and they do a wonderful job to keep your body feeling good as you dive one of the best reefs in the world.

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Helpful?
1Thank Jo D
Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel, responded to this review

Dear Jo D We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. At your service Gabriela Gaeta Guest Experience Manager

Smooth Rock Falls, Canada
Reviewed 5 weeks ago

We were at the Occidental Cozumel April 11 to 18 2017. We had a wonderful vacation. The property is beautiful, clean and well taking care of. The walkways are lined with thick foliage and palm trees. We were in the Royal level, the service there was amazing. The concierge ladies were always helpful and happy. The walk from our unit...

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Helpful?
2Thank Lee-Anne L
Gabriela G, Guest experience Manager at Royal Level at Occidental Cozumel, responded to this review

Dear Lee-Anne L Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing...

Reviewed 30 March 2017

We were so disappointed to find just a king bed in our room booked for three adults. We understood there would be two beds. The staff brought a cot after we pointed it out to them. The cot was shoved up right against the king bed-couldn't get out of the bed but at the foot. Moved us to the First...

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Helpful?
1Thank GBiallar
Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel, responded to this review

Dear GBiallar On behalf our hotel management, may we take this opportunity to reassure you that we always strive to maintain the very highest standards of quality and service, as a matter of fact, we would like to extend our apologies for any inconvenience you have experienced while in our care. Please rest assured that we have looked into all...

Chicago, Illinois
Reviewed 7 March 2017

Just got back on Saturday from a a fabulous week-long stay at Occidental Resort with my boyfriend. We enjoyed diving every day and I got my PADI certification so I will be diving again in the future! We enjoyed the property very much. The resort is lush and tropical. The grounds are maintained impeccably and there is a lot of...

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Helpful?
1Thank dbmomto3
Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel, responded to this review

Hi dbmomto3 Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience...

Mirabel, Canada
Reviewed 6 March 2017 via mobile

Our family trip was from February 24 until March 3, 2017 and we had a great experience at this hotel specially with Gabby Gaeta and Margarita. They were both very attentive to our needs all the time. All restaurants had good food. Carlos was very funny with his dry soup and Tomas made the best Café Espagnol. Our room was...

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Helpful?
1Thank NatP685
Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel, responded to this review

Dear NatP685 I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your well being whilst in our hotel. and I am so happy to know that I put my bit to make your stay better,...

Crystal Lake, Illinois
Reviewed 5 March 2017

First and likely last visit to Royal Level at Occidental Cozumel. No complaints about the accommodations, housekeeping or staff(except those pesky timeshare pushers). The problem was the restaurants, Buffets, Los Olivos (Mediterrean), Sonora(Mexican) Coral(seafood) were well below average. Lousy food and short staffed. As stated in a previous review, the workers were all task oriented. Water and coffee hard to...

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Helpful?
Thank Sasha983
Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel, responded to this review

Dear Sacha983 We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Please be assured that your comments will be taken into serious consideration and that they...

Barrie, Canada
Reviewed 13 February 2017

We stayed at this property about 10 years ago and it was fantastic. For a much needed break, we booked again this year for 10 days through WestJet Vacations. Our original booking was for a "grand concierge" room (mistakenly thinking it was Royal Club). The room was fine but not at the same Royal level standards. After a day we...

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Helpful?
Thank execjim
Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel, responded to this review

Dear execjim First of all we would like to express our sincerest gratitude for your trust and loyalty to Occidental Cozumel for your holidays and for choosing our hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you once again for making us your...

Reviewed 7 February 2017 via mobile

Loved this smaller and quieter resort ! So relaxing. Just what my husband and I needed. Beautiful resort and beach. And the guys at the club excursion desk were so friendly and kind. Not pushy. We especially loved Carlos! He is the nicest guy! Also loved Brigido and Oscar. Definitely not a party resort. Many people we talked to have...

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3Thank Fjoecvjk
Gabriela G, Guest Experience manager at Royal Level at Occidental Cozumel, responded to this review

Dear Kdw2354 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive...

Elgin, Illinois
Reviewed 6 February 2017

As an Occidental Vacation Club member you have certain expectations of the Royal Club and the Occidental Grand Cozumel, while nice in many ways did not meet them. The rooms were spacious, clean and very well attended. The private restaurant, Caretta is nice and the service is very good, but it always seemed somewhat understaffed and could use at least...

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Helpful?
Thank HK10N701
Gabriela G, Guest Experience Manager at Royal Level at Occidental Cozumel, responded to this review

Dear HK10N701 Thank you for taking the time to share your comets about your last stay with us, I hope to host you in a near future, so you can see all the changes that we make to improve our service, big regards

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14/06/2017 15/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Royal Level at Occidental Cozumel

Address: Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $195 - $842 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Level at Occidental Cozumel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#10 Luxury Hotel in Cozumel
#14 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Royal Level at Occidental Cozumel staff and other travellers.
13 questions
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Questions? Get answers from Royal Level at Occidental Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps emailing ahead to ensure you will be placed in the right room. Buildings 18, 19, 20, 21 are closest to the beach.”
GBiallar, 29 Mar 2017 | Read review
“Rooms inthe Royal level are large.Recommend the 2nd or 3rd floor because the first floor has windows right at the street level.”
dbmomto3, 6 Mar 2017 | Read review
“Bldg 19, 20 & 21 by La Caretta and pools.”
Sasha983, 4 Mar 2017 | Read review
“Choose Royal Level - best service, nicest rooms.”
execjim, 13 Feb 2017 | Read review
“1 Bedroom Units are very spacious and perfect for couples with children.”
HK10N701, 6 Feb 2017 | Read review
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*Disclaimer
Prices are for 1 room, 2 adults
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