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Occidental Cozumel

Bookit.comUSD 160*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 197*
USD 160*
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USD 197*
USD 197*
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Occidental Cozumel
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4,400 Reviews from our TripAdvisor Community

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Showing 4,005: English reviews
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Reviewed yesterday NEW

I just returned home from the Occidental Grand Cozumel and have nothing but great things to say. We held our wedding there and brought 65 guests with us. Having never visited this resort before, I was extremely nervous during the wedding planning process seeing as I really didn't know what to expect...and also because we were bringing so many people...

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Helpful?
Thank Brennan H
Vail, Colorado
Reviewed 2 days ago NEWvia mobile

Really enjoying our week+ here. Food is good! Bartenders are awesome! Entertainment staff are really fun. Love the third floor rooms as I have eaten/drank way too much! Needed the exercise! Hoping the water clears, but ocean is still warm but cloudy. There are beautiful pools! Loved a few cloudy days as the sun is intense. Great diving opportunities on...

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Thank sunnyskier
Flower Mound, Texas
Reviewed 2 days ago NEWvia mobile

Had just come from a different resort and wanted to extend our vacation. Told the front desk that in the chance they may upgrade us and well they did not seem to care! We specifically said we are gonna compare this resort to where we just left in order to recommend to others! Don't know where to start. Only spent...

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Helpful?
Thank Diana D
Manteca, California
Reviewed 3 days ago NEW

We had a nice second floor 1 bedroom unit. Everything was in very good shape. The only issue I had was that their pillows were standard foam and I prefer down. The main buffet was average, beach buffet was pretty decent, and two of the reservation restaurants were quite nice.. the italian and the mexican. Really enjoyed the adult pool...

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Thank jcwood2015
Richmond, Texas
Reviewed 3 days ago NEW

Instead of participating in cruise ship excursions because we had been in Cozumel more than once, we became day trippers to this hotel. The property is beautiful and the buffet was great. My only complaint was that we had paid for a few hours to take advantage of the activities, however, we were placed on lounge chairs in the sun....

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Thank jabdab
Reviewed 3 days ago NEW

60+ people travelled and stayed at Occidental Grand in Cozumel for a wedding. It was a beautiful setting, fun, great size resort (not too big), food was great and staff was amazing. We unfortunately had a tragedy occur while there and the staff was very accommodating, helpful and sympathetic to our family's needs. Stayed from Wed - Mon with the...

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Helpful?
Thank DQBinTexas
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear DQBinTexas Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for referencing so many of our team members by...

Concord, North Carolina
Reviewed 5 days ago NEWvia mobile

Had an awesome vacation celebrating our girls' high school graduation. We hooked up early with our Concierge, Cesar Charles, which was key because we had never been to Cozumel before and did not speak Spanish well. Cesar really took care of us, helping to decide what excursions to do and when. He seemed to always be there when we needed...

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Helpful?
Thank mjhalterman
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear mjhalterman We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive...

Indianapolis, Indiana
Reviewed 5 days ago NEW

The resorts is quite small comparing to mega resorts. All buildings are in short walking distant. Beautiful beach. Resort has plenty of chairs. Reefs are roughly a 5 to 20 minutes boat ride away. Shows are in the center plaza. Exciting entertainment, especially Jesus! Food is good. A la carte is good but repetitive. Staff are extremely polite, friendly and...

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Helpful?
Thank jjjohnson543
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear jjjohnson543 Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We also appreciate your kind words for our staff, their kindness...

Corpus Christi, Texas
Reviewed 5 days ago NEWvia mobile

We really enjoyed our stay and the best was breakfast upstairs seemed like Carlos Mena was a very hard working and attentive..,after day one he knew I liked hot tea and he would have it on table when he saw us coming

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Helpful?
Thank Christy G
Gabriela G, Guest Experience Manger at Occidental Cozumel, responded to this review

Dear Christy G Thank you very much for sharing this great review of your recent stay at Occidental. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Reviewed 6 days ago NEWvia mobile

Me and my family loved this resort! And all the people that surrounded us in Mexico! And especially I would love to thank my two best friends for being the best and the most amazing entertainers Felix and Jesus! These two men got me thru my week in Cozumel with all their fun activities and great connection! So I recommend...

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Helpful?
Thank kristers s

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $193 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#12 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
266 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To get a view you probably need to be on the third floor.”
jcwood2015, 26 Apr 2017 | Read review
“Top floor is best”
petermL1287MU, 20 Apr 2017 | Read review
“If you want to be closer to the beach try for 16-18. Get a second or third floor room.”
  • Closet and Safe
  • Huge shower
morganb829, 12 Apr 2017 | Read review
“3rd fl, Bldg 12 - generally quiet, short walk to workout room, main dining for breakfast/ dinner,easy walk to family pool and beach.”
joannah993, 10 Apr 2017 | Read review
“Being that your in the jungle I prefer a room above the ground floor”
ems12017, 7 Apr 2017 | Read review
5 of 5
Bookit.com
USD 160* /night
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Booking.comUSD 197
Barcelo.comUSD 197
TripAdvisorUSD 160
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*Disclaimer
Prices are for 1 room, 2 adults
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