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Occidental Cozumel

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Occidental Cozumel
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4,392 Reviews from our TripAdvisor Community

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Showing 3,999: English reviews
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Concord, North Carolina
Reviewed yesterday NEWvia mobile

Had an awesome vacation celebrating our girls' high school graduation. We hooked up early with our Concierge, Cesar Charles, which was key because we had never been to Cozumel before and did not speak Spanish well. Cesar really took care of us, helping to decide what excursions to do and when. He seemed to always be there when we needed...

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Thank mjhalterman
Indianapolis, Indiana
Reviewed yesterday NEW

The resorts is quite small comparing to mega resorts. All buildings are in short walking distant. Beautiful beach. Resort has plenty of chairs. Reefs are roughly a 5 to 20 minutes boat ride away. Shows are in the center plaza. Exciting entertainment, especially Jesus! Food is good. A la carte is good but repetitive. Staff are extremely polite, friendly and...

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Thank jjjohnson543
Corpus Christi, Texas
Reviewed yesterday NEWvia mobile

We really enjoyed our stay and the best was breakfast upstairs seemed like Carlos Mena was a very hard working and attentive..,after day one he knew I liked hot tea and he would have it on table when he saw us coming

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Thank Christy G
Reviewed 2 days ago NEWvia mobile

Me and my family loved this resort! And all the people that surrounded us in Mexico! And especially I would love to thank my two best friends for being the best and the most amazing entertainers Felix and Jesus! These two men got me thru my week in Cozumel with all their fun activities and great connection! So I recommend...

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Thank kristers s
Reviewed 2 days ago NEW

We had great time, group of 10 people. High points: entertainment (Raoul, Felix and Jesus were great people), resort arrangement (lots of green space), beautiful beach and a la carte restaurants. Low points: service (long waiting time to get drinks from buffet, bar at the pool), very poor selection of menu at buffet.

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Thank Sebastian M
Toronto, Canada
Reviewed 2 days ago NEW

The resorts is quite small comparing to mega resorts. All buildings are in short walking distant. Nice beach with Padi 5 star dive shop onsite. Pretty of beach chairs. Reefs are 5 to 20 mins boat ride away. Not much activities in the resorts. No theater. They do some shows in the center plaza with hard rocky pavement. Poor dancers....

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Thank menudeldia
Nova Scotia, Canada
Reviewed 2 days ago NEW

We spent 10 days at this resort (April 5-15th) and we had an amazing trip. This resort is very nice and the staff were always polite and friendly. They could not do enough to make sure our stay was a great experience. If we had any questions at all, Gabriela and Maria, located at the front lobby, were most helpful...

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Thank Sea2Sun
Reviewed 3 days ago NEW

I just want to verify what Don K said. I agree with Don K we had a great time in our group of 8 and everything he said is true. We as a couple and a group had a terrific time. Would do it again and again.

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Thank Sylvia K
Reviewed 5 days ago NEW

I loved this All-Inclusive resort. My family had a great time because of the calm waves for the kids and most important of all the entertainment. Felix, Donoban, Sonia, and Jesus were amazing. They helped us with everything and made this trip worth it. I loved the Mexican and Medditeranian but the seafood was horrible. The buffet was good and...

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1Thank Peter M
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Peter M We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously...

Toronto, Canada
Reviewed 1 week ago

We are experienced travellers having been to Mexico mostly on the Mayan main land side for the past 15 years. My first comment is for the negative reviews from some people. We must have been staying at a different resort because I can't believe what some people had written. The food was beyond good in all the restaurants and we...

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5Thank Don K
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Don K Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $196 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Spa Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
263 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is best”
petermL1287MU, 20 Apr 2017 | Read review
“If you want to be closer to the beach try for 16-18. Get a second or third floor room.”
  • Closet and Safe
  • Huge shower
morganb829, 12 Apr 2017 | Read review
“3rd fl, Bldg 12 - generally quiet, short walk to workout room, main dining for breakfast/ dinner,easy walk to family pool and beach.”
joannah993, 10 Apr 2017 | Read review
“Being that your in the jungle I prefer a room above the ground floor”
ems12017, 7 Apr 2017 | Read review
“Better to be on the second or third floors.”
Jess1Perr, 1 Apr 2017 | Read review
5 of 5