We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Occidental Cozumel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Occidental Cozumel
Occidental Cozumel
Panoramas (8)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,342 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,958: English reviews
Start your review of Occidental Cozumel
 Click to rate
Oyster Bay, New York
Reviewed yesterday NEW

We spent 10 days there recently and found that most of the glowing reviews posted here are well deserved, However, we did decide to sign up for 1 of the time share packages, as we were promised 5 business days to change our minds and receive a full refund of our deposit on our credit card which amounted to almost...

 Report
Helpful?
Thank koolguy007
Ontario, Canada
Reviewed yesterday NEW

The resort is beautiful, the beach is great, the rooms are clean and large, the staff is great, and there is always something to do during the day thanks to Felix, Jesus, and Raul who did an excellent job running activities. The only downside is that most of the food wasn't very good. There were some things that were delicious...

 Report
Helpful?
Thank erictuzson
Chepstow, United Kingdom
Reviewed 2 days ago NEWvia mobile

This resort is beautiful but it is the staff that really make the experience - many thanks to Carlos Acupul Raul Lopez Felix Cruz Jesus (at the pool) Sonia Thanks for all the activities, drinks and overall hospitality. See you again soon!

 Report
Helpful?
Thank neilmace1981
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear neilmace1981 Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Vancouver, Canada
Reviewed 2 days ago NEW

While there are some negatives of this hotel, the positives far outweigh them. I want to compliment the staff in charge of activities at the resort, they are amazing an awesome; Sonia, Jesus, Felix, and Raoul. Especially Sonia who looked after our kids and led them on amazing activities. Jesus is really, really fun and good with his position as...

 Report
Helpful?
Thank jfind2017
Gabriela G, Gabriela Gaeta at Occidental Cozumel, responded to this review

Dear jfind2017 Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled to read your praising comments about our staff...

Reviewed 3 days ago NEWvia mobile

Wonderful place! Incredible grounds! Incredibly friendly and helpful staff! Loved the activities with Sonja and Raul! You could do as much or as little as you wanted! Can't wait to go Back! The dive shop, Pro-dive was amazing!

 Report
Helpful?
1Thank swagoner1987
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Swagoner1987 We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Thank you for referencing so...

Whitefish Bay, Wisconsin
Reviewed 3 days ago NEW

We just returned from another trip to OccidentalCozumel. We were once again very happy with our stay. The grounds were as amazing as before with lush tropical vegetation meticulously landscaped and maintained. The beach still as pristine and swimmable(unlike some resorts with very rocky beaches)Some changes/improvements we noticed were the addition of a glass enclosure in the oceanside dining area,...

 Report
Helpful?
Thank Angelaib
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Angelaib Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year and that you found all our renovations...

Hayward, Wisconsin
Reviewed 4 days ago NEW

We were pleasantly surprised as to the layout of the Occidental. We were expecting typical hotel buildings, as we have stayed at at other Mexican resorts. Here the buildings are laid out in 'wings'., each wing, separate from the others by private walkways and landscaping-you cannot see the other wings, containing 3 floors and 24 rooms. The layout is such...

 Report
Helpful?
3Thank Marietta H
Gabriela G, GEM at Occidental Cozumel, responded to this review

Dear Marietta H Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for pointing out the beauty and comfort of our newly...

Ontario, Canada
Reviewed 5 days ago NEWvia mobile

Been to this resort multiple times and never had a bad stay, staff including Raul made our stay more enjoyable , and made our time there even more grand! Recommend this friendly staffed resort to everyone

 Report
Helpful?
2Thank suzylambery
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear suzylambery Firstly we would like to thank you for choosing our Occidental Hotel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also are very grateful for your...

Ontario, Canada
Reviewed 5 days ago NEW

First time at occidental but very impressed. Have stayed at number of other all inclusives. Travelling with two families - 5 kids and four teens... Shout out to (excuse spelling) activity staff Raoul, Jesus and Sonyia were amazing. Friendly, outgoing, charismatic and engaging. Jesus was incredible with names. First name with boys after first encounter. Regularly tried to engage them....

 Report
Helpful?
2Thank JodifromGeorgetown
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear JodifromGeorgetown We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive...

Springbrook, Wisconsin
Reviewed 6 days ago NEWvia mobile

Loved the resort! The grounds were beautiful and the rooms. Food was good nothing special. Service was good, especially Rulo Lopez one of the activities director he was amazing made the trip so much more fun. Can't wait to go back.

 Report
Helpful?
1Thank ifaithe
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear ifaithe Thank you for your very nice compliments for our rooms food and team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure Rulo will be...

3,868 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3481)
Viewed
Pool/Beach Area (918)
Viewed
Hotel & Grounds (615)
Viewed
View from Room (151)
Viewed
Dining (191)
Viewed
Room/Suite (242)
Viewed
Bathroom (47)
Viewed
Family/Play Areas (17)
Viewed
Business Centre/Function Rooms (8)
Viewed
0:57
Videos (9)
Viewed
Other (1283)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (372)
Viewed
Amenities (68)
Viewed
Beach (28)
Viewed
Deluxe Room (46)
Viewed
Jacuzzi (5)
Viewed
Junior Suite (74)
Viewed
Luxury Room (39)
Viewed
Pool (29)
Viewed
Dining (34)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (3)
Viewed
Dining (3)
Viewed
View from Room (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cozumel hotels
10.6 km away
Presidente Inter-Continental Cozumel Resort & Spa
0.1 km away
Royal Level at Occidental Cozumel
0.6 km away
Allegro Cozumel
Allegro Cozumel
#24 of 51 in Cozumel
3,873 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Iberostar Cozumel
Iberostar Cozumel
#11 of 51 in Cozumel
4,718 reviews
9.2 km away
Fiesta Americana Cozumel All Inclusive
9.2 km away
The Explorean Cozumel
The Explorean Cozumel
#8 of 51 in Cozumel
387 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $201 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Travelocity, Barcelo, Hotels.com and Jetsetter so you can book your Occidental Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#13 Spa Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
250 questions
Ask a question

See all questions (250)

Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the number of building, the better, 14 and higher the best. 19 is the, the best.”
 of 5 bubbles jfind2017, 26 Mar 2017 | Read review
“Any hotel main floor going to hear more noise, stairs to climb, no elevators, any room would be fine, each positive and negative.”
 of 5 bubbles MariettaH_12, 24 Mar 2017 | Read review
“Building 16 is the middle Ask for a second floor, jungle facing room. If you have mobility issues/kids demand a 1st floor room.”
 of 5 bubbles Les_is_more35, 22 Mar 2017 | Read review
“3rd floor and you are in the canopy of the jungle, no elevators here though! If you scuba dive and own gear, ground floor is ideal.”
 of 5 bubbles BeautifulDiver, 21 Mar 2017 | Read review
“We stayed in building 14 which is about half way between the front desk and the beach.”
 of 5 bubbles ttolford, 21 Mar 2017 | Read review
5 of 5