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Occidental Cozumel

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Occidental Cozumel
Occidental Cozumel
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4,210 Reviews from our TripAdvisor Community

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Showing 3,845: English reviews
Chardon
Reviewed yesterday NEW

The fun club staff was friendly and entertaining. I can't say enough about the First Club staff. We had a family emergency and needed to return home early. The First Club staff went out of their way to assist us and support us. The beach was beautiful, the food was delicious. There were limited a la carte options, but there...

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Helpful?
Thank reginamr2017
Minneapolis, Minnesota
Reviewed yesterday NEW

I'm actually still here *check out in 2 days) and every day the service gets a little worse. I booked through Delta Vacations and when I checked in they said that because of my booking that I got extra amentiies such as upgraded toiletries, bathrobes, slippers, etc. When we went to our room I noticed we didn't have any of...

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Thank JMPlymouth
New England
Reviewed 2 days ago NEW

I've stayed at many all-inclusives and after a while they all blend together. This hotel had amazing grounds, a great beach and beautiful pool areas. The people at check-in were fabulous and my first impression was very favorable. The rooms were large and well appointed and the balcony overlooked a jungle-type landscape. I liked the fact that it wasn't a...

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Thank Darlyne
St. Cloud
Reviewed 2 days ago NEW

2 of us spent 6 days at the resort mid February. Check in was a breeze. We arrived early so we changed into our suits and beached it until we could get into our room. We have zero complaints on the room (great beds), resort grounds, service, drinks, and food (nobody starved). We walked to Albertos for dinner one night...

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2Thank sarah r
Dallas, Texas
Reviewed 2 days ago NEW

I was travelling on my own for just scuba diving, but the staff were very friendly and the rooms were fantastic. I never felt alone. The food was good and wholesome. Of course the Scuba was excellent and the weather was very good vor the 7 days I stayed. Definitely worth a visit.

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1Thank AndreDallas
Toronto
Reviewed 2 days ago NEW

This resort is absolutely beautiful. The villas are spread out in a way that you truly get the benefit of feeling secluded in your space. The rooms have been beautifully updated. The food was good, we seemed to always find something we liked. The beach was gorgeous, we were able to find beach chairs most days! The resort is within...

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Thank Amanda O
caledonia
Reviewed 3 days ago NEW

Quick thru customs then a van ride to the Occidental where check in was very quick ànd we were given a drink brought to us by Victor the young bell boy.He then took our luggage to our room and described our room to us.We had to beds with a huge bathroom with a tub and walk in shower.Safe is way...

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2Thank caledoniavickie
Ontario
Reviewed 3 days ago NEW

My husband and I just returned from the Occidental. The grounds are stunning, perfectly manicured and lush. The wild life roaming the resort was awesome and fun to watch. This resort is older but they have done a great job updating the rooms. Very clean with good amenities..and cleaned on a timely basis. We stayed in villa 19.. close to...

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1Thank winegirlowe
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear winegirlowe We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during...

Ottawa
Reviewed 3 days ago NEW

Awesome resort and people. RC area is more than above average when it comes to food/service. The personnel throughout the resort go out of there way to be helpful when you are in need of something. Myself and family/friends have had great vacations in the past 5yrs. I will be returning for the 6th time in March. It is a...

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1Thank sh_mathieu
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear sh_mathieu, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel with us and Tripadvisor readers. Thank you very much for your loyalty, in our web page you can become a member...

Reviewed 4 days ago NEW

Beautiful rooms! Beautiful gardens! Food descent. Need to have bacon out so people see it not hidden behind the omelette station so you think there is none if don't eat eggsor happen to see it on someone elses plate and ask where did you get that?? anyway they need more bar tenders at the beach bar. 1 is not enough,...

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3Thank Kim R
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Kim R We appreciate you taking the time to provide us with a review of your stay. Regarding your comments about the bacon, the involved departments have been informed about this situation and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $239 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
229 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is great, I did have a back view though, but I spent no time in the room except to sleep.”
 of 5 bubbles AndreDallas, 17 Feb 2017 | Read review
“Conceirge or Royal”
 of 5 bubbles winegirlowe, 16 Feb 2017 | Read review
“RC area is beautiful”
 of 5 bubbles sh_mathieu, 16 Feb 2017 | Read review
“11-15 the quiestest rooms.”
 of 5 bubbles kimrV9411LA, 15 Feb 2017 | Read review
“Building 19 is closest to the beach but you will need to book concierge service to stay there.”
 of 5 bubbles patterfuzz, 14 Feb 2017 | Read review
5 of 5