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Occidental Cozumel

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Occidental Cozumel
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4,014 Reviews from our TripAdvisor Community

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Showing 3,692: English reviews
Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

Our large group first met Carolina at reception, who looked after us so professionally. She was always helpful during the stay with things that came up. Although the hotel was doing some major renovations we did not find ourselves inconvenienced. During the week, it was amazing how fast the construction was moving to completion. The atmosphere and ambiance at the... More 

Helpful?
1 Thank shonam857
Montreal, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

The Occidental Grand Resort in Cozumel was recently purchased by the Barcelo hotel chain. Having stayed many times at the hotel over the past 10 years I can honestly say that Barcelo has done a GREAT job cleaning up the place (paint - cement work- ac- beds) and made it even better than it was. But I want to talk... More 

Helpful?
1 Thank James F
Boston, Massachusetts
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

Enjoyed 7 days of all inclusive vacation here. The rooms and facilities are excellent. The food was good and plentiful. Every one of the staff was friendly, helpful, and great at their job. Only drawbacks were limited watersport rentals, no jet skis, and a little bit of a ride downtown, but taxi's available quickly.

Helpful?
2 Thank B R
East Grinstead, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW

Stunning location, near the beautiful world famous Palancar Reef. This was our second trip to this charming, small resort, and we will be back! Excellent soft sand beach, with wonderful snorkelling right from the beach. There is also an very good dive shop on site, if you wish to dive, or do a snorkel trip to Palancar Reef. I would,highly... More 

Helpful?
2 Thank Fay670
2 reviews
Reviewed 6 days ago NEW

We stayed at the hotel with some of our friends. The first night we got there, we put our bags in the room and went off to do activities. When we came back to our room that night there were huge red ants everywhere. They were all over the floor, crawling on the curtains, and all under the bed. We... More 

Helpful?
Thank Brittany W
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Not impressed with the Occidental. We stayed the first week of November. Our group had originally booked the upgraded package with deluxe rooms. We were told we could not a few weeks before leaving for our trip because these rooms were under construction. We received our upgrade fee back and were told we could still use the amenities that were... More 

Helpful?
5 Thank Dawn A
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Dawn A First off, thank you for taking the time to share your comments of your recent stay with us. We hope you can give us the opportunity in the future to enhance your perception of experience and to know all the new changes that Occidental Cozumel prepared for all our guest. Now we are completely renovated and waiting... More 

Lake Jackson, Texas
1 review
Reviewed 1 week ago

Had a reservation for Allegro Cozumel for 7 or 8 months. 5 days before departure we are told we are being bumped to Grand Cozumel. No 2 bedroom suites ( part of our contract) at this resort. Been here before and liked Allegro much better. Would have cancelled altogether if we were notified earlier! Not happy with reservations!!

Review collected in partnership with this hotel

Helpful?
Thank larry069457
Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

I attended the Occidental Grande hotel for a week with 9 other girlfriends of mine a few days ago and it was a great vacation! The hotel was/is under some renovations but not once was our vacation hindered by this construction. The food was great, we dined at the 2 a la carte restaurants and the service was wonderful in... More 

Helpful?
2 Thank A W
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear A W Thank you for staying with us during your recent visit, and for letting us know how much you enjoyed it. I am pleased to read that you enjoyed the location, food and service provided by our staff. We wholeheartedly hope you will grant us the honor to host you for your next stay. Sincerely Gabriela Gaeta Guest... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This resort is very beautiful, but my favorite part about the trip was definitely the people. Jesus, Sonya, Sandra, Oswaldo, Oscar, Carlos, Franklin, Santos, and Justino were all so nice and helpful and really made my vacation great!

Helpful?
1 Thank sam2phillips
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear sam2phillips It was a pleasure to have you back, and to read that we again managed to exceed your expectations. Thank you for your recognition of Jesus, Sonya, Sandra, Oswaldo, Oscar, Carlos, Franklin, Santos, and Justino, I am sure that they will appreciate your comments. Thank you for your preference and loyalty, it will be an great honor to... More 

Castle Rock
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

The staff here is exceptional!! We love Cozuel and the people of the island. Only issues we had was there was a lot of construction on the resort but we we were warned. The doors to the units are so noisey to close .

Review collected in partnership with this hotel

Helpful?
3 Thank michaelpY5713EH
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear michaelpY5713EH Thank you for taking the time to share your feedback. I am glad that overall you had a nice stay. . I will give your advice to our maintenance staff to find a solution to the sound of the noises of the doors Gabriela Gaeta Guest Experience Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $196 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
192 questions
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Montreal, Canada

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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elevators, so if you have problem with stairs make it known.”
 of 5 bubbles BR941, 28 Nov 2016 | Read review
“Hotel has 3 floors, we prefer 2nd or 3rd floors for the beautiful views of the jungle”
 of 5 bubbles Fay670, 28 Nov 2016 | Read review
“The Royal Club is worth the extra money”
 of 5 bubbles sam2phillips, 23 Nov 2016 | Read review
“Do not stay on first floor. To noisy. Ants can be a problem. ”
 of 5 bubbles michaelpY5713EH, 22 Nov 2016 | Read review
“All the buildings were nice and a very nice walk to the ocean.”
 of 5 bubbles Bedrock87, 22 Nov 2016 | Read review
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