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Grand Park Royal Cozumel

AMOMAUSD 148*
View Deal
#13 of 51 Hotels in Cozumel
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 197*
USD 148*
Great Deal
USD 197*
USD 191*
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Grand Park Royal Cozumel
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3,790 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cozumel
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Showing 2,858: English reviews
Scottsdale, Arizona
Reviewed 2 weeks ago via mobile

My husband and I stayed at the Park Royal for a week of primarily diving. We were very impressed with the staff, service, and quality of the food in the restaurants. Everyone delivered top notch service with a smile. We did not utilize the pools or breakfast buffet but enjoyed the cafe sole for great coffee and a snack. We...

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Helpful?
Thank LindaSDenisS
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear LindaSDenisS Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We...

Mexico City, Mexico
Reviewed 2 weeks ago

Bad experience, expensive all inclusive and we could not have dinner any of the days due to all restrictions to make the bookings, timing, system...I am sorry That I bought this vacation plan. The service level is not equal of the money you spend for the membership and the all inclusive rate!!!

Review collected in partnership with this hotel
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Helpful?
Thank Isaldy M
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Isaldy M First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. We are really sorry we could not prevent this kind of inconveniences during your stay. We are currently implementing...

San Diego, California
Reviewed 2 weeks ago

Park Royal has 3 great pools with open bars. Every night the buffet had different variety of food (Mexican, Italian, Chinese, Spanish, Caribbean). The Caribeno restaurant is very nice with the view of the ocean. All of the staff are very friendly.

Review collected in partnership with this hotel
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Helpful?
1Thank 932marleneb
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear 932marleneb Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. We will be pleased...

Reviewed 2 weeks ago

We stayed in a Junior Suite, which comprises of the main bedroom, ours had a king sized bed and a second room, sort of a smaller bedroom with two sleep type sofas with television and closet. The staff is very attentive, the resort is extremely clean, close to downtown. There are four restaurants on site; however, the Italian and Caribbean...

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Helpful?
3Thank Debra 0
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Debra 0 Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. We look forward...

Reviewed 2 weeks ago via mobile

From the moment my friend arrived to Cozumel we were greeted with arms wide open (but no one was too pushy or annoying) Guest services was very helpful and we were able to get a wicked deal on a jeep rental to cruise the island. Thanks Brigado. It was safe for two single girls to travel around and we had...

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Helpful?
1Thank Gravybanana
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Gravybanana Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. We look forward to welcome you back to have the pleasure of serving you again....

Hamilton, Canada
Reviewed 2 weeks ago

I won't be back. I threw up for 3 days from the food at the buffet . My expensive tablet was stolen from hotel staff. Management was not willing to do anything or take any responsibility. Also charged late check out because I was throwing up and could, do not waiting in lobby. Terrible vacation

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Helpful?
Thank sunbum2017
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear sunbum2017 Let us thank you in the first place for staying at Grand Park Royal Cozumel. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. We extend an honest apology to you for the unpleasant situation occurred during your...

Indianapolis, Indiana
Reviewed 2 weeks ago

Once again the Grand Park Royal - Cozumel was wonderful. There are so many things to do, and the food is always top notch. There are many activities at your disposal and the shows at night are diverse and great to have as another option. I really like the snorkeling, but by now, I just bring my own flippers and...

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2Thank JogaBonito10
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear JogaBonito10 Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. Please do not hesitate to visit us...

Colorado City, Colorado
Reviewed 2 weeks ago

This resort has everything you want in a resort, especially for the all-inclusive package. Food, attractions, shows and shops are enough for the typical tourist. Adventure tours and SCUBA is actually what I stayed here for. The beach is right across the road and you can walk to it through an underground pass. The staff is wonderful, rooms are luxurious...

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Helpful?
Thank Lumburgh
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Lumburgh Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We...

Akron, Ohio
Reviewed 3 weeks ago

We just returned from a week long vacation at Grand Park Royal yesterday. What a great resort. I want to compliment the staff that went above and beyond to exceed our expectations for a great vacation. Everyone was so friendly and helpful and they work so hard to keep the hotel and grounds clean. Ruben, our concierge went above and...

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Helpful?
Thank Barb B
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Barb B Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Please do not hesitate to...

Menomonee Falls
Reviewed 3 weeks ago

Great vacation spot, the staff couldn't do enough to make our vacation wonderful. Staff helpful, courteous, always accommodating. The Grand Park was impeccably clean, amazing food,2 infinity pools, nice beach with snorkeling on site and so much more. Nightly entertainment available. We had an awesome time 😊

Review collected in partnership with this hotel
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Helpful?
Thank 848charlottr
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear 848charlottr Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well. We look forward to welcome you back to have the pleasure of serving you...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $198 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
476 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor great garden view view of pools and courtyard. Floor 9 and above would have ocean.”
cdev2017, 24 Apr 2017 | Read review
“Tower rooms have lots if street noise!!”
dsilvaggio, 18 Apr 2017 | Read review
“Ask for anything above the 5th floor to get the views. Avoid the rooms closest to the beach overlooks the small but sometimes busy road.”
762hectorc, 18 Apr 2017 | Read review
“Try out the ice cream shop”
alicalif, 17 Apr 2017 | Read review
“Try to get a Junior Suite. Also, get floors above the fifth floor for better views of the ocean..cruise ships block view on lower levels.”
debra02016, 13 Apr 2017 | Read review
5 of 5
AMOMA
USD 148* /night
View Deal
Booking.comUSD 197
Expedia.comUSD 191
PricelineUSD 197
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*Disclaimer
Prices are for 1 room, 2 adults
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