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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Park Royal Cozumel
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3,586 Reviews from our TripAdvisor Community

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Showing 2,708: English reviews
Oakville, Canada
Reviewed 29 March 2014

Just got back from this hotel and we had a nice time. As other have said when you first arrive you are confronted by the "Concierge" These people will try very hard to work on you and try and sell you time shares, so my advice is when you arrive at the hotel, go directly to the check in desk...

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Helpful?
Thank Bollox88
Green Bay
Reviewed 29 March 2014

Of the reviews I read before we staying here, I didn't see any reference to the Royal Vacations vacation club package they pitch you. The hotel itself is very nice and the food is good, not great. The real problem I have is being caught off guard with being sucked into the vacation club they pitch you as soon as...

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Thank Henj365
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for taking the time to share your experience at Park Royal Cozumel. Our main goal is to create memories surpassing the expectations of our guests at all times and I want to offer an apology for the the inconveniences caused during your stay at Park Royal Cozumel. We hope the pleasure to serve you again in the...

Ottawa, Canada
Reviewed 27 March 2014

Located close to downtown this resort offers good food and cleanliness. Three pools, two of which are infinity pools down by the beach, are great places to hang out and watch the cruise ships. The sea is clear and you can see many species of colourful fish. The snack bars offered typical food such as burgers, hotdogs, chips, pizza and...

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1Thank ValOttawa_Canada
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for taking the time to share your experience at Park Royal Cozumel! It gives us great pleasure to know that your stay was enjoyable and I greatly appreciate the courtesy to let us know. I hope to have the opportunity of welcoming you again soon. Warm regards,

Reviewed 27 March 2014

I can here with my boyfriend for our spring break (mid March) and had a great time. There were a few large groups of spring breakers that we did not spend any time with but seemed to be having fun and a number of couples and families. Overall the vibe of the resort was pleasant and relaxed. The resort itself...

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2Thank LasGringasLocas
Reviewed 27 March 2014 via mobile

This place is awesome. Beautiful weather, super friendly staff and locals. Great destination to walk just go for a walk, shop, dine and bargain. Very clean resort. The food was great, especially the a la cartes. I can't wait till I go back. Perfect beach for snorkeling. The only negative issue i have is that they don't offer free wifi,...

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1Thank Deej G
Huntsville, Alabama
Reviewed 27 March 2014 via mobile

We took the ferry over to cozmuel for the day we are royal holiday members so we visited the park royal there very nice and clean beautiful grounds and pools very small beach if u are looking for a big beach we loved it there nice restaurants I would recommend it .

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2Thank Judy W
Reviewed 26 March 2014

Spent spring break here w two 16year olds we LOVED it. Very safe island ! clean family friendly resort. staff very nice, grounds kept up nice. 3 pools nice beach. If you want a prime lawn chair smart to go out before 7 am. Bring snorkel equipment can snorkel at the beach lots of colorful fish, crab, etc or can...

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1Thank 22MN
Atlanta, GA
Reviewed 26 March 2014

Overall this resort was a good value for the price we paid. But compared to other all-inclusives we have stayed at in Mexico, this one was just average. Good- The rooms and the entire resort is very clean and I am picky about cleanliness. The entertainment staff does a great job. The nightly shows were actually pretty entertaining for all....

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Thank AtlataTraveller
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for taking the time to share your experience at Park Royal Cozumel. Our mission is to make every stay as close to perfection; let me offer an apology if we fail to meet your expectations in some of our services and facilities. I hope to welcome you back in the future and show you the improvements done...

Null
Reviewed 26 March 2014

Just got back from Park Royal Cozumel after spending 5 nights and our experience was great. We have had the opportunity to travel to many "All inclucive" hotels and though this was not the biggest, most exclusive or luxurius, it certainly met or exceeded our needs. Please take the cost into consideration when comparing this resort to other high end...

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5Thank Ricardo S
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Ricardo S. Thank you for staying with us! We take great care to make our guests stay as pleasant as possible, and we appreciate your comments. Cordially, Ignacio Rivera. General Manager.

Conyers, Georgia
Reviewed 26 March 2014

Hotel was a 2 1/2 out of 5 stars because on the second day at the hotel there was no water for the entire 1XXXX building. Safe was not working after two days waiting on maintenance I cancelled the safe and hide our valuables in our luggage. No wash cloths for three days. The food was ok and there is...

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1Thank juan287
PARKCZM, General Manager at Grand Park Royal Cozumel, responded to this review

Dear Guest Thanks for taking the time to share your experience at Park Royal Cozumel. Our mission is to make every stay as close to perfection; let me offer an apology if we fail to meet your expectations at all times. Sincerely,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $211 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
437 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“five extra cast to front desk when checking in”
 of 5 bubbles melissamae, 20 Feb 2017 | Read review
“A note to the staff member that fills the minibar helps and they will honor your request. Maid service is outstanding.”
 of 5 bubbles 855edwardm, 20 Feb 2017 | Read review
“Tip your girls and they will supply you with whatever you need!”
 of 5 bubbles we_love_God77, 20 Feb 2017 | Read review
“Bed was a little on hard side ”
 of 5 bubbles jeffcE6015NS, 16 Feb 2017 | Read review
“Floors 6, 7, or 8 have great views; below that, view impaired by trees. Upper floors go to the Royal Holiday members first.”
 of 5 bubbles bogiegramma, 16 Feb 2017 | Read review
5 of 5