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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Park Royal Cozumel
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3,461 Reviews from our TripAdvisor Community

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Showing 2,610: English reviews
Mexico City, Mexico
Reviewed 2 days ago NEW

Excellent service in the restaurants. My son has food allergies and the personnel at the main restaurant were always happy to help and provide us with gluten free food. The pools were cold but the beach is amazing to snorkel with a small kid.

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1Thank 216ramonp
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

This was an incredible hotel. It has all the amenities one could possibly want, except for the beach. When I say the beach sucked, I mean the beach sucked. There is no good swimming area, the bottom is rocky and hard on the feet, even when wearing water shoes. The snorkeling though, is outstanding! If you're willing to trade recreational...

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2Thank Hotchis_Boss
St Paul, Mn
Reviewed 2 days ago NEW

The building and courtyard at GPR is architecturally pleasing, the staff is gracious and very willing to help, the food well prepared, and the location near perfect to reach south beach resorts and the city center to the north. The caveat, watch out for the constant badgering from the resort membership sales staff. My wife and I had a 2...

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Thank Robert B
Galveston Island, Texas
Reviewed 2 days ago NEW

Just a fabulous place to visit. Make sure while there you visit Carlos out by the pool. Play some cards, watch a little American football and pick his brain on the best places outside the resort to eat. He is a great resource and should be a source of pride to the hotel.

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Thank MellowTraveler_423
Hewitt, Texas
Reviewed 2 days ago NEW

Don't stay here it's not worth it for the amount of money you spent. The food was not good and their restaurants were not any better. I will never stay at this place again. If you are disable this would be the worst, too many stairs.all the walkways were rocky and uneven making it almost impossible for wheelchairs.

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Thank L8883FHrichardr
Visalia, California
Reviewed 3 days ago NEW

The beach are it's so small. Jacuzzi & pool not very clean. Personal at the rooms, porters, reception, bar and specialty restaurant super friendly, but not the general restaurant. No nightlife inside the hotel. Beds are super firm.

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1Thank losevangelista
Montreal
Reviewed 3 days ago NEW

As travelers with medium expectations we were somehow well positioned to like our recent stay at this resort. And we liked it. The resort is well maintained and people at divers levels of maintenance, service or managing look you in the eye and you know they strive to give you the best experience. What we liked and what we suggest...

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4Thank Parasuco
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Parasuco Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. It is thanks to comments like yours that we...

Mississauga, Canada
Reviewed 1 week ago NEWvia mobile

I was really impressed with this hotel. I really loved our room, we got the garden view we were able to see the ships and part of the mini mall. Loved waking up to a new ship every morning. The staff were very helpful. Read some reviews that people stole stuff from their room that's horrible, thank god that didn't...

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1Thank Claudia F
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Claudia F First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays and for the time taken to share your charming experience. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that...

Toronto, Canada
Reviewed 1 week ago NEWvia mobile

Great resort in the mix. Plenty to do all around this resort. The employees are very welcoming and attentive. Aside from the attempted time share sell when we first aŕrived all has been good. The beds are a little hard, although that might be more of a result of my having a bed that's too soft at home. The good...

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3Thank adamvenga
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear adamvenga, First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. We are really sorry we could not prevent this kind of inconveniences...

Moulton
Reviewed 1 week ago NEW

Have been staying at this property for years....even before it was Park Royal. Have always loved being there and pleased with the service. Things have slipped a little bit this year it seems. Nothing major but a few disappointments. I will not give up on them and I fully expect them to correct the mishaps!

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Thank happydivers2016
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear happydivers2016 Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. We look forward to welcome you back to have...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $243 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
393 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Those wo ocean-view can take the exteriors glass elevators to the 9th to see a beautiful sun set”
 of 5 bubbles Parasuco, 16 Jan 2017 | Read review
“The room was not cleaned well on a daily basis and there was no hot water for showers in one of our bathrooms. We had to ask for towels and shampoo. Coffee machine was broken and was never replaced even after several requests ”
 of 5 bubbles happydivers2016, 12 Jan 2017 | Read review
“Get rooms away from the street.”
 of 5 bubbles michaelgm2017, 11 Jan 2017 | Read review
“Highly suggest paying a premium for the Oceanview rooms (above 5th floor) for an outstanding view of the cruise ships.”
 of 5 bubbles GlennT-17, 11 Jan 2017 | Read review
“Floors 8-9 for the view, others you stare at trees. Very firm beds, do not get a room under the Royal Club fifth floor appreciation room.”
 of 5 bubbles , 11 Jan 2017 | Read review
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