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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
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Grand Park Royal Cozumel
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3,689 Reviews from our TripAdvisor Community

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Showing 2,787: English reviews
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Jefferson, Iowa
Reviewed yesterday NEW

We did not have high expectations. So we were pleased with the location and cleanliness of the resort. Easy taxi ride to downtown and felt safe wherever we went. As others have stated walk ways were rough and uneven. Very enjoyable vacation.

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Helpful?
Thank Bill R
Bloomington, Indiana
Reviewed 2 days ago NEW

This is our 3rd time staying at Grand Park Royal. We absolutely love everything about Park Royal. Staff is helpful, & friendly. Resort is clean! Food was excellent. We plan to stay again sometime in the future. Thank you to the Park Royal staff for a wonderful stay!!

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Thank Penny S
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Penny S Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. We are certain that we can make you feel at home every...

San Marcos, California, USA
Reviewed 2 days ago NEW

My husband and I traveled to the Grand Park Royal with 13 other adults for a long weekend getaway. We flew directly onto the island to avoid having to take the ferry from Playa del Carmen. The resort does not offer an airport shuttle so simply arrange a taxi or shuttle transfer when you arrive. A van ride cost each...

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2Thank karenandmarc
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear karenandmarc Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. Please do not hesitate...

Portland, Maine
Reviewed 2 days ago NEW

The people were amazing. Always willing to please. It was the best vacation ever. You literally wanted for nothing. Everything was taken care of for you. The one and only issue we had was with a man named Mark....he was a representative for the time share sales and was very unprofessional , after listening to the presentation and then sitting...

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Helpful?
Thank Mary O
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Mary O Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. Please accept our most sincere apologies for the unfortunate situation experienced during your stay....

Saint Augustine Beach, Florida
Reviewed 2 days ago NEWvia mobile

If you're a diver, this one is a no brainer. Literally the most impressively run dive shop in Cozumel (which is saying something) is attached to this place. The Dive Shop has the best crew I've ever experienced in my career (Course Director, Dive Shop Owner, Disney Dive Team, 10k+ dives) Edgar, who is the head honcho, is well organized...

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2Thank Kenz_here_OMG
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Kenz_here_OMG Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. It is thanks to...

Silver Creek, New York
Reviewed 3 days ago NEW

Hotel was beautiful. Cleanest resort I have been to in twenty years. Food was average. Breakfast was the best meal. We enjoyed the coffee cafe which was great and very convenient. Beach is small but clean. Staff was friendly and helpful. Hotel is not handicapped friendly due to the cobblestone walkways and elevator to lobby not working. Beach and infinity...

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1Thank redheadmimi
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear redheadmimi Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. It disappoints us to know that we were unable...

Kitchener, Ontario
Reviewed 3 days ago NEW

An elevator to the main lobby would be greatly appreciated.When you book a holiday you should be able to request a room and floor . I realize that you can't always fill the request but we should be made aware of this at time of booking--especially when you book a fair bit in advance! Too much pressure to come to...

Review collected in partnership with this hotel
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Thank SandraRueffer
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear SandraRueffer Thank you for your preference. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. We are truly sorry to read the inconveniences you went through during your stay. We are...

Winona
Reviewed 3 days ago NEW

I stay at the Park Royal every year and this year was a disappointment. I was not given a welcome package or even approached by anyone from Royal Holiday. The dress code is now being enforced and we were not prepared for that nor as a member do I believe it is necessary. Our comfort level was different this year...

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Thank PickwickJolene
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear PickwickJolene First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It disappoints...

Syracuse, New York
Reviewed 4 days ago NEW

The hotel is nice enough, clean (housekeeping staff are great), grounds are good but small and the beach area is very small. Main pool is adequate in size but the music is too loud. The music should be played at the beach pools, which is where most of the drinking crowd hangs out. The entertainment is fair at best. Nice...

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Thank Gracie G
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Gracie G Thank you for your preference. It was a pleasure to welcome you at Grand Park Royal Cozumel. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. Please accept our most sincere apologies for the unfortunate situations experienced...

Tuscaloosa, Alabama
Reviewed 4 days ago NEW

My friends and I just returned from our 6 night stay at Grand Park Royal, and had an incredible time! The staff was so friendly, constantly making sure we were satisfied with our stay, and asking if they could get anything for us (I felt like a minor celebrity, to be honest). I would definitely encourage taking advantage of all...

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1Thank gracealexander13
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear gracealexander13 First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays and for the time taken to share your charming experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $203 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
457 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room at or above the 5th floor if you want an ocean view over the courtyard trees.”
 of 5 bubbles karenandmarc, 21 Mar 2017 | Read review
“the rooms are clean and beautiful. Unless you like looking at cruise ships a ocean front would be just OK.”
 of 5 bubbles 372maryo, 21 Mar 2017 | Read review
“Upper floors have better ocean views”
 of 5 bubbles redheadmimi, 20 Mar 2017 | Read review
“If you want ocean view you have to be above floor six. If you want sun on you balcony you will need a room on the northern tower complex.”
 of 5 bubbles 710gracieg, 19 Mar 2017 | Read review
“Above the 5th floor!”
 of 5 bubbles torytrom, 18 Mar 2017 | Read review
5 of 5