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Iberostar Cozumel

#12 of 51 Hotels in Cozumel
Certificate of Excellence
GreenLeadersGold level
19/06/2017 20/06/2017
1 room 2 adults 0 children
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Iberostar Cozumel
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4,798 Reviews from our TripAdvisor Community

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Showing 4,359: English reviews
Playa del Carmen, Mexico
Reviewed 24 February 2013

Last May I got married in this hotel. To organize everything for hundred people well... It was a challange. But after the whole event was amazing from the food to the last detail. The hotel is like in a fairy tale, diving is amazing just from the resort... What else can anyone wish for? (oh and we stayed at the...

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Helpful?
3Thank beavisnail
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest On Behalf of the general manager and all the staff we would like to congratulate you once more for your marriage and for choosing us to celebrate such a special event in your life. We are especially pleased to see that you enjoyed the food, service and the hotel’s settings and surroundings and also the set up for...

usa
Reviewed 23 February 2013

if you are a diver, this is the perfect place for you ! have been to this resort many times and it is consistently good in all areas. it has a great location (closest to the reefs)...it faces west so you get great sunsets. i dont understand why they close the beach bar before sunset however..??? the front desk did...

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Helpful?
2Thank stkdog
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Costumer First of all we would like to thank you for the opportunity to serve you once again during your recent vacation here in Cozumel and also for the time you invested in sending your comments to us and the rest of the TripAdvisor community. It is fantastic to receive comments like yours regarding the service our co workers...

Peterborough, Canada
Reviewed 22 February 2013

We stayed at the Iberostar with another couple. The grounds are very tropical with lots of "wildlife." I'm a photographer and this was a fabulous place to take photos. The food and drinks were very good. The resort was very quiet through the day. Many of the other guests went diving everyday therefore leaving us non-divers alone at the bar...

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Helpful?
2Thank Chrissy R
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Costumer On behalf of the general manager and all the staff of the Iberostar Cozumel we would like to thank you for the opportunity you have given us by choosing our hotel and of course for sharing your comments on your experience. We are glad read from your review that you enjoyed the grounds and the wildlife around the...

Reviewed 22 February 2013

Going to Cozumel was a family trip. The island looked beautiful in pictures and we've been to rivera maya and cancun so we wanted to try Cozumel. When we got to the hotel and first went to beach we noticed that the shore and into the water was very rocky and impossible to swim in unless you went on the...

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Helpful?
1Thank Mona0111
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest On behalf of all the staff and particularly the general manager of Iberostar Cozumel we would like to thank you for choosing to stay with us for your recent vacation and also for taking your valuable time to write your comments on trip advisor. Our guests’ reviews always help us to have a great picture of your perception...

Portland, Oregon
Reviewed 21 February 2013

We arrived in the middle of the day after a long early morning flight, the front desk made us fell welcome even with our room still not ready, they insisted we enjoy what the resort had to offer while waiting. The room accommodations are good, not luxurious, but OK for the location. The mattress is hard, but good for a...

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Helpful?
1Thank Ppapp
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest It is a great pleasure to receive your comments and we would like to thank you for choosing to stay with us and for taking the time to write your experience on TripAdvisor. Receiving comments like yours remind us the good work our co workers do. They also guide us to improve every day to exceed our guests’...

acton,ont. canada
Reviewed 19 February 2013

Stayed at the Iberostar with 2 other couples, Feb 9 -17. The reosrt is beautiful with lush grounds to walk through. The bungalows were nice and a bit different for us, They are not big, and could have used someplace to actually put your clothing and suitcase. There was a cubbyhole type of storage in the closet but still not...

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Helpful?
1Thank cathyv29
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest Many thanks for your kind comments posted on Tripadvisor on the service we offer and the employees. We are happy to learn from your review that you enjoyed the different settings and surroundings. Thank you for your suggestions on the room, we will be passing them on to our management and maintenance team. Concerning the safe, occasionally we...

Saginaw, Michigan
Reviewed 19 February 2013

My husband and I really enjoyed our stay here. The staff there was very helpful to your every need. We were in room 1103---amazing!! Oceanfront and steps to the pool and swimup pool bar.Many people had complained of hard mattresses and musty rooms, especially on bottom floor. Luckily we like hard mattresses and the room was not musty!! I actually...

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Helpful?
3Thank lovesfuninthesun_56
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Costumer On behalf of all the management and staff we like to thank you for choosing to stay at the Iberostar Cozumel for your recent vacation and also for the time invested in sharing your comments about your experience with us. It is gratifying to have provided you with an unforgettable stay and see that you loved all the...

Ontario, Canada
Reviewed 19 February 2013

We travelled with 6 of us and were not disappointed with this resort. About a 20 minute cab ride from the airport and 15 minutes to San Miguel, the closest town and the place to party and shop if that's what you're into. Very safe feeling anywhere you went. You can rent scooters or jeeps and tour around the island...

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Helpful?
1Thank skootlk
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest Thank you for choosing to stay with us and for taking the time to write your direct feedback through Tripadvisor. We are pleased to hear that you like our cuisine and the surroundings; your comments motivate us to continue improving day after day. We are especially pleased to see that you had a nice time with our employees;...

Laval, Canada
Reviewed 19 February 2013

Another incredible week at Iberostar Cozumel, This was our fourth stay at this Cozumel resort. We sincerely had no expectations, other than hoping for a great time diving, loads of wildlife and incredible views. I may be a little impartial being that this is my fourth time at this resort, but to be honest everything was superb. When we arrived...

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Helpful?
3Thank twangthis
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Allen & Arianne, Firstly we would like to thank you for choosing our hotel once again and also for taking the time to write this wonderful review on TripAdvisor. We are very happy to read that our front desk manager Mr. Martin Juarez and Miriana from PPRR went above and beyond to help you with your needs during your...

Hamilton, Canada
Reviewed 19 February 2013

This is the second year in a row I have returned to the Iberostar Cozumel. We went as a group of about 31 from Toronto, Ontario on January 28 and the staff was extremely amazing. Upon arrival at the hotel there was a message board in the lobyy - to our surprise it was a sign welcoming our group back...

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Helpful?
1Thank sammiiii
IberostarMexico, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest First of all we would like to send our most sincere appreciations for choosing to stay with us for the second time and for taking the time to write your reviews to us through trip advisor. We are glad to read that you liked the little detail we did for you as repeat clients. Learning from you that...

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19/06/2017 20/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $202 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#2 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cozumel staff and other travellers.
668 questions
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Questions? Get answers from Iberostar Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite that was awesome!”
Tonynevada, 18 May 2017 | Read review
“upper floor had better air conditioning”
shrinkb, 18 May 2017 | Read review
“Half way between the ocean and the lobby.”
DiveCruiser, 18 May 2017 | Read review
“We went with the Superior room with the King bed. Away from the main buildings, quiet, close to the dive shop, very short walk to the pool!”
458trentp, 15 May 2017 | Read review
“second floor better”
joann703, 15 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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