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Iberostar Cozumel

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#11 of 51 Hotels in Cozumel
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Iberostar Cozumel
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4,756 Reviews from our TripAdvisor Community

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Showing 4,324: English reviews
Madison, Wisconsin, USA
Reviewed 3 September 2013

This is our 6th time staying here. My wife and I dive and we have two kids (7&8). We have been coming here for the past 12 years. It is still the best bang for your buck. Have never gotten sick here. The room is always stocked with bottled water, soda and beer (no charge). Staff is awesome, food is...

Review collected in partnership with Iberostar
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3Thank herknav
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you so much for your wonderful review and your loyalty!! We are really proud to know how the service that you receive from all our staff keeps meeting your expectations; it is very pleasant to read comments on the site like yours, remarking the efforts and skills from the employees, noticing we are doing our best to...

Colorado
Reviewed 2 September 2013

This was our 10th time (or more, we have lost count) staying at the Iberostar Cozumel. I have to say the food was the best I have ever had staying there, complements to the Chef. They really mixed up the choices and had specials that were fantastic. Our room was cleaned and prepped everyday with wonderful flowers and towel art....

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4Thank Missing_Coz
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest First of all we would like to thank you for the opportunity you have given us by choosing our hotel one more time for your recent holidays and for taking the time to write a review on trip advisor about how your holidays went. We are especially pleased to see that you enjoyed the hotel’s settings and surroundings....

Pompeii, Italy
Reviewed 2 September 2013

The location is very good and the natural scenery ( flora and fauna) is great. It's the ideal place to rest and relax in a friendly atmosphere. The food was nice and well served. The rooms are simple but comfortable.

Review collected in partnership with Iberostar
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1Thank mayamaya2013
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear customer, Thank you for taking the time to write about your experience in our property. We are thrilled to know that you really enjoyed our location and food, among others! Thank you for highlighting our lovely flora and fauna, and relaxing atmosphere, that allowed you to relax completely. We feel honored to know that you are thinking about coming...

Saint Louis, Missouri
Reviewed 1 September 2013

Iberostar Cozumel Review 22-29Aug13 This was our second stay at Iberostar Cozumel, and our first time diving with Dressel. We first stayed here in August 2011. On our previous visit, we had some issues with a large group of drunken American students, so we were hoping to have a better experience this time. We booked with Apple Vacations through our...

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5Thank LMatt0317
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest. Thank you for your delightful review, we feel very happy to hear that you have enjoyed your recent stay with us. We really appreciate you are taking the time to share all these incredible comments on the different services provided at the hotel since it is truly important for us to know our guests’ opinion; this help us...

Oklahoma City, Oklahoma
Reviewed 30 August 2013

We really can't understand how - what - why this was aweful. We had a standard room which was truly old and needed remodeling. It was small, ugly, old bedspread, old bathroom, peeling ceiling and lizards in the room. Stayed there about two hours and transferred to the El Cozumelino (thank God!). The grounds were astonishing beautiful but something wasn't...

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5Thank PointCouple
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear Guest On behalf of the management at the Iberostar Cozumel we like to thank you for choosing to stay with us during your recent vacation and also for taking your valuable time to write your comments as they are an important tool for us to keep improving our services. We are glad that you really liked our hotel’s grounds....

Stoney Creek, Canada
Reviewed 30 August 2013

Our family of 4 (2 adults and 2 teenagers, 17 and 18) enjoyed our first family vacation in 8 years at Iberostar Cozumel last week. We had a unique week where everyone was able to take a week's vacation together. Our booking was last minute as, earlier in the summer, we were unable to find a time when all of...

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3Thank Debra B
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of all the hotel staff, and particularly the manager, we would like to thank you for taking the time to share with us and the rest of the online community our opinion of your stay at our hotel. We feel honored to have provided you with a special holiday. We will pass your review on to...

London
Reviewed 29 August 2013

We booked and stayed for 3 weeks this summer to go scuba diving with Dressel Divers. This was our third stay with Iberostar and we found that it has improved over the past two years. The food was excellent with theme nights in the main dining room of Mexican night, Italian night and Asian food night. That helped with variety...

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3Thank Connie M
Buffalo, New York
Reviewed 26 August 2013

This is our 5th time in Mexico and 5th time staying at an Iberostar Hotel - ( 4 x in playa and, one in cozumel . this hotel was rated as a 5 star , It is an average 3 star hotel with average service. They need to update the villa rooms. They are small & outdated . The bed...

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5Thank annette10
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of all the hotel staff, and particularly the manager, we would like to thank you for the time invested writing your comments and your opinion of your stay with us at Iberostar Cozumel. Thank you very much for your comments on this web community, Iberostar is always paying attention to all our guest reviews. We deeply...

Montreal
Reviewed 24 August 2013

I mainly came for diving because the diving center and boat are located straight on the hotel beach which is very very practical. Rooms are quite humid and had some molds, but is normal during summer season. Overall it was clean. Service is very friendly, the beach is nice but so so when entering the water because you'll need aquatic...

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2Thank QuebecDiver
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, In the name of all the Iberostar Cozumel employees, we want to thank you sincerely all your comments about your last stay with us. We appreciate the time invested in highlighting the strongest points of our services. As you mentioned, we are located in a very natural area, and being a Green Globe Certified Hotel, is part of...

Southlake
Reviewed 23 August 2013

After traveling to Iberostar, Cozumel Aug 2-Aug 9, I could not wait to get home. I, for one, would consider ALL reviews. Maybe MumsieOK will see things differently when she gets ill for the majority of her "great family trip" back to Iberostink, I mean -star. "Iberostink" is what we called it after smelling raw sewage in the front area...

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9Thank talktome98
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of all the staff and particularly the general manager we would like to thank you for choosing to stay in Iberostar Cozumel for your recent vacation and for taking the time to write your reviews on TripAdvisor. We apologize for all the inconveniences you encountered during your stay at our property. We would like to explain...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $198 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#2 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cozumel staff and other travellers.
654 questions
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Questions? Get answers from Iberostar Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep to the second floor rooms. Inside courtyard rooms should get you away from the pool noise. The few ocean view rooms are nice.”
Bruce8000, 22 Apr 2017 | Read review
“Each bungalow seemed to be very private.”
786triciac, 15 Apr 2017 | Read review
“we stayed on the upper level, a personal preference, LOVED IT”
krisj928, 8 Apr 2017 | Read review
“The rooms are small if you don't get a junior suite. We were very glad we did!”
  • The rooms were in small groups in separate, cute buildings with thatched roofs.
Cathesper, 7 Apr 2017 | Read review
“had 2 ocean view rooms ...waste of money one was on the bottom floor by the surf shop other view obstructed by buildings”
dubber50, 3 Apr 2017 | Read review
5 of 5