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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,712 Reviews from our TripAdvisor Community

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Showing 1,478: English reviews
Youngstown, Ohio
Reviewed 19 March 2013

I went here based on the on site dive shop and all inclusive amenities. It was a great resort, very well kept and clean. Staff was friendly and courteous. When we first checked in there were 2 double beds and they promptly moved me to a queen room at my request. The food was the weak point, standard buffet fare...

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Thank Leximusprime
Minnesota
Reviewed 19 March 2013

We made reservations at this hotel in October for our February stay. We reserved a king size bed through Expedia. When we got there, however, there were no king size beds to be found. How does that happen, Expedia??? They had my money since October. The guy at the desk said we could probably switch on Monday but who wants...

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Thank MNvacationfamily
Niles, Illinois
Reviewed 18 March 2013

Booked a last minute trip to Cozumel with my son and his buddy, both 18. Wanted an inexpensive hotel close to town with beach access and this totally fit the bill. We stayed in junior suite which was ocean view. While the view was ocean it was on the loud busy street and so I would suggest a pool view...

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Thank jbk999
California, Pennsylvania
Reviewed 18 March 2013

At the Hotel Cozumel and Resort, The special Bed and Breakfast package is killer for the price. This package has four different categories, because Hotel Cozumel really thinks outside the box when it comes to exceptional customer service. As a customer I thought the hotel over delivered and always seem to go up and beyond and I was extremely pleased...

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Thank Jarvis C
Greeneville, Tennessee
Reviewed 18 March 2013

When I arrived at the Hotel Cozumel and Resort I was greeted by a kind and helpful staff, who attended me right away. The room was clean, and room service was prompt and tidy. The location was great, and served my purpose for a nice vacation including eating out at great restaurants, shopping and it was close to the waterfront,...

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Thank KimberlyMichelle1970
Syracuse, Utah
Reviewed 17 March 2013

Cozumel was a great dive destination. I would rate the diving at 4.5 stars. (I do not really know what a 5 star dive would be, so this was excellent). The hotel was ok, nothing fancy. The rooms were clean and adequate. The hotel was by no stretch of the imagination fancy but it worked for me and my brother...

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Thank Dustflyou812
Boise, Idaho
Reviewed 17 March 2013

My husband and I stayed at the Hotel Cozumel last week. It was fine. We have been living in Mexico for the past 3 months so to us it seemed luxurious. The rooms were a little small and the bathrooms were awkwardly configured, but that is typical of Mexico. The whole place was very clean and well maintained. We had...

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Thank DiveDiva780
Portland OR
Reviewed 15 March 2013

upon check in they wanted two vouchers for both my rooms even though it was booked together and said 2 rooms book on the itinerary. So after 5 min they said ok and told us to wait by the pool for the rooms to be cleaned, 3hrs later....... and many many dos equis :o) we got a room with the...

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Thank Tim N
Dallas, Texas
Reviewed 15 March 2013

Hotel Cozumel is a middle of the road kinda place for all of it's good there are a couple bads but we keep staying there :-) The rooms are good sized and the tile floors are good for divers who drip water all over the place, so it makes for easy clean up. Dive Paradise is across the street and...

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Thank yellowtj06
Hancock, Maine
Reviewed 15 March 2013

The hotel was clean, quiet and a great value. The walk to town is easy, they even have bikes you can borrow or have a free bike tour. The ocean and manmade beach is across the road, there is a tunnel so you don't have to cross the road. The "beach" is sand but there are stairs to walk in...

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Thank cing

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $127 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
126 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on an upper floor, no noise issues. All rooms have balconies with areas for easily hanging scuba gear.”
 of 5 bubbles swimmomjax, 24 Mar 2017 | Read review
“Second floor or top”
 of 5 bubbles nance20, 19 Mar 2017 | Read review
“We get the Handicap room as it is down stairs and has no lip on the shower.”
 of 5 bubbles saraangls, 15 Mar 2017 | Read review
“Top floor with pool view. Ocean view faces the road and is noisy.”
 of 5 bubbles life_is_verygood, 13 Mar 2017 | Read review
“Pool area is quite active- Ocean view rooms would be the quieter choice.”
 of 5 bubbles ScubaDo59105, 5 Mar 2017 | Read review
5 of 5