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Hotel Cozumel and Resort

1,863 reviews
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Traveller (1286)
Pool & Beach (635)
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Overview
  • Excellent24%
  • Very good42%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“dive paradise”(274 reviews)
“dive shop”(218 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Offers from Hotel Cozumel and Resort
Offers & Announcements: 40% off room rate
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Rooms
12 Mar.13 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,863)Write a Review
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Traveller rating
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All reviewsdive paradiseunderground tunneldive shopall inclusive packagebeach clubbeach areaall inclusive plandive triphuge poolrinse tanksclose to townbuffet stylefajitasfishocean sideman madesnack bar
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21 - 25 of 1,576 reviews
Reviewed 2 weeks ago

I have stayed at the Hotel Cozumel approximately eight times. Each time it has been great. The price for the all inclusive Hotel is very affordable and a great deal, especially if one likes to drink. The food is good and the grounds are immaculate...More

Thank Michael E
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 2 weeks ago

Dear guest, I want to thank you for spending one more year in our property, we also appreciate it your review, we'll share it with all our team. You know all our people works hard every day to please all our customers. We hope you...More

Reviewed 3 weeks ago via mobile

Trying to check in was tough not sure who is at fault, but when purchasing on line Showed it to be an all inclusive and I had my reservation in hand. Was told it was only for breakfast. After much discussion he sold it to...More

2  Thank AAtraveler
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 2 weeks ago

Dear guest, Thank you for spend your vacation in our property, also thank you for your review, we'll working hard to fix those red points indicated, including our clerk at front desk. I hope you can give us a nother opportunity to show you how...More

Reviewed 3 weeks ago

My husband and kids (age 14 and 9) had a 5 day stay in a standard pool view room. We found the check in process easy, although they did not immediately return our documents to us, and we had to go back to the desk...More

Thank katec
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 2 weeks ago

Dear guest, We want to thank you for spend your vacation in our hotel, also we thank you for you valuable review, we'll work on those details we need to fix. All your review will shared with all our work team, it will be a...More

Reviewed 3 weeks ago via mobile

I am very familier with Cozumel, besides home Cozumel is my favorite place in the world so I feel I knew what I was looking for while researching where to stay. For the value you cannot go wrong but if your expecting a luxery resort...More

Thank Angie C
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 2 weeks ago

Dear guest, Many amany thanks for spend your vacation in our resort, also many thanks for your valuable review, it will be very helpfull to all our team, team that works hard every day to please all our customers. We hope you can come back...More

Reviewed 3 weeks ago

We spent a magical week here. The all-inclusive option wasn a wallet breaker and made our stay a delight. The location close to town offered us some easy day trips and activities too. We were a short taxi ride to the Playa del Carmen boat...More

Thank duderest2
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 3 weeks ago

Dear guest, I want to thank you for spending your holidays in our hotel, thank you very much for your valuable review, in our hotel, all our people work hard every day to please all our guests. We hope you can come back soon. Receive...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 53 - USD 162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 53 - USD 162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1286)
Pool & Beach (635)
Room & Suite (240)
Dining (121)
Amenities (31)
Business Centre & Event Rooms (14)
Family and Play Areas (13)
Questions & Answers
Ask a question
crazychick7825
6 February 2018|
AnswerShow all 2 answers
Response from Enrique U | Property representative |
Hello, our hotel is an all-inclusive resort, but we also have B & B available, so when you make your reservation, just read carefully all the information shown on the website where you are making your reservation. Also you... More
0
Votes
Jerry P
13 January 2018|
AnswerShow all 3 answers
Response from Enrique U | Property representative |
Hola, you don't need to make in advance reservation, just go with our recreation staff to make the arrangements, bikes come with lock, biking into town is perfect and safe, however as you know and as all places in the world... More
1
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12345649
Room Tips
"not enough light in the room"
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"all rooms had good views"
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"No complaints here."
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"The last time I was at this resort, I found the beds very hard, but was pleasantly surprised to find very..."
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