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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,715 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Cozumel and Resort
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Showing 1,480: English reviews
Reviewed 3 weeks ago via mobile

Excellent service,quality people, quite stress free environment, family oriented, clean rooms, great views, easy access to ocean. Relaxing Beach, would definitely recommend this hotel to anyone looking for a peaceful vacation. Me and family will stay there again A+A+ excellent prices.

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Helpful?
1Thank Arthur Leon M
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for staying in our property, we appreciate it all your comments, all our team works hard every day to please each guest. Please come back soon. Saludos Cordiales

London, Canada
Reviewed 4 weeks ago

We made an excellent choice for our first holiday in Mexico. Resort is clean and safe and the staff is friendly and efficient. Food is good too. We had the all inclusive package and there was always something great to eat. Pool nice and clean, no beach for swimming but great for scuba diving. Easy walk to the ferry to...

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Helpful?
Thank xnewfie
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for having choosing our hotel to spend your vacation , also thanks for your lovely comments, we'll share them with our team. We hope you can come back soon. Receieve a warm saludo

Riga, Latvia
Reviewed 4 weeks ago

Stayed here from 12 to 16 of February 2017, was looking for something better, but found a disaster room, which straightaway was changed and finally I got good, decent room. Specious rooms, the best for divers and it is, huge pool, All inclusive good food, lot's of drinks and it's worth it for what you pay. Friendly staff. Walking distance...

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1Thank aivaraszvinklys
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, It was a pleasure to have you as a guest during those dates, also I want to tthank you for your comments, as you noticed all our team works hard every day to please all of our different customers. Really I would like you to come back soon. Receive a warm saludo

Oil City, Pennsylvania
Reviewed 4 weeks ago

The first room I had was overlooking the pool area. I changed rooms the following day as the noise of the live band was deafening. I was moved to the other side, road side much quieter. However, it was mardi gra so it was noisey until around 11.30pm. This resort is definately not a 4 star I would be pushed...

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Helpful?
Thank mitchell_maureen
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for choosing our hotel, also thanks for your comments, we will share them with all our involved team to work on these points where we have to do something different. Receive a warm saludo

Rose Creek, MN
Reviewed 22 February 2017 via mobile

Stayed February 10 to the 15 and what we expected. Clean rooms, friendly staff and okay food with a nice walk to town for other activities. Breakfast was good but could use less cheese in the omelets. Juice was good and other items okay. We had supper one night in house which was good, but buffet. The staff was awesome...

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Helpful?
Thank JMB_RoseCreek_MN
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for spend your vacation with us, thanks for your comments, as you know, all our people works hard every day to please all our different customers, we will share the comments with all our team. We hoipe you can come back soon. Receive a warm saludo

Joplin, Missouri, United States
Reviewed 22 February 2017 via mobile

Welcome home is the new motto here. Friendly and courteous staff ready when you need them. All inclusive dining and drinks available. 3 areas to chose from during the day for food. Spacious pool and deck area. Come and visit, and Welcome Home

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Helpful?
Thank Dan L
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for choosing our hotel to spend your vacation, also thanks for your comments, we'll share them with our team. We hope you can come back soon. Receive a warm saludo

Grand Junction, Colorado
Reviewed 21 February 2017

We stayed at Hotel Cozumel as part of a group diving vacation. We had the "all inclusive" package. The resort is very clean and efficiently run. The dive shop is located directly across the street and is in fact located in the building were breakfast and light lunch is available. The fish served at dinner (cooked with a different &...

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Helpful?
Thank wcosue
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your diving vacation, all our team works hard every day to please each one of our different customers. We greatly appreciate your comments. We hope you can come back soon. Receive a warm saludo

Montana
Reviewed 20 February 2017

This hotel is fine. It's clean and has good customer service and all options you could want. It does not have a long generous beach that gently slopes into the ocean because no hotels in the area do. It's not a fault of the hotel, it's how the island is made, and that's ok. We had the all-inclusive option. The...

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Helpful?
Thank MontanaJoyce
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, all our team works hard every day to please each one of our different customers, we greatly appreciate your comments, because it is a clear photograph of our service in the hotel We hope you can come back soon. Receive a warm saludo

Reviewed 17 February 2017

Have stayed here probably eight times. Enjoyed all but one time (had a connecting room, and they are very noisy). Very friendly staff. Seems like they are always working on something to keep the place up. Think it is very reasonable for what you get.

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Thank Stephen N
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation one more year, as you say all our team works hard every day to please each one of our different customers, we greatly appreciate your comments, we'll share them with our team. We hope you can come back soon. Receive a warm saludo

Ames, Iowa
Reviewed 16 February 2017

Well I keep going and going anyway. (Going to this hotel) My family have been regular visitors to Cozumel for about 7 years, trying 4 other resorts and hotels prior to coming to the Hotel Cozumel. This hotel represents the best compromise for what we want in a vacation. Easy walk to town, value for the dollar, snorkeling, food etc....

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Thank Don F
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation one more year, every day all our team works hard to please each one of our different customers, we greatly appreciate your comments, we'll share them with our team. We can not wait to greet you with a big hug, this June. Receive a warm...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $127 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
126 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like the area in the center of the main hall of rooms to the right of the pool, rather than toward the end of the pool rooms.”
 of 5 bubbles caroledvg, 27 Mar 2017 | Read review
“We were on an upper floor, no noise issues. All rooms have balconies with areas for easily hanging scuba gear.”
 of 5 bubbles swimmomjax, 24 Mar 2017 | Read review
“Second floor or top”
 of 5 bubbles nance20, 19 Mar 2017 | Read review
“We get the Handicap room as it is down stairs and has no lip on the shower.”
 of 5 bubbles saraangls, 15 Mar 2017 | Read review
“Top floor with pool view. Ocean view faces the road and is noisy.”
 of 5 bubbles life_is_verygood, 13 Mar 2017 | Read review
5 of 5