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Hotel Cozumel and Resort

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1,686 Reviews from our TripAdvisor Community

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Showing 1,456: English reviews
Morgantown, West Virginia
Reviewed 2 weeks ago via mobile

We recently returned from a dive trip. I dive and my wife hung out. I was a bit worried after reading the reviews but really enjoyed the place. The resort is clean and well kept. All the food is good. Options for dinner are limited and we walked into town a couple nights to eat. Breakfast and lunch are real...

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Helpful?
2Thank traveler1809439
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear lovely couple, I want to thank you for choosing our hotel after all, also thanks for your comments, really all our team works hard every day to please each one of our different guests, we'll share it with our team, and obviously with the dive shop. We hope you can come back soon. Receive a warm saludo

Cottage Grove, Minnesota
Reviewed 2 weeks ago

If you are looking for a clean decent place to stay and scuba dive this may be the place for you.The rooms were clean and you can walk to town.This is not a five star hotel but you are not paying anywhere near the prices, The food is decent but only one of the buffets are open at a time,There...

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Helpful?
Thank garkg
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, also thanks for your comments, all of us works hard every day to please each one of our different guests, we'll share them with our team and the dive shop as well. We hope you can come back soon. Receive a warm saludo

Green Bay, Wisconsin
Reviewed 2 weeks ago

This is a perfect resort for any budget traveler. All inclusive for a lot less than most. Sure the food isn't 5 star or are the rooms, but this place has some of the nicest people around. 2nd time here & already looking forward to returning. Walking around anytime without worry is my absolute favorite. Or a $3.50 cab ride...

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Helpful?
2Thank bfish12345
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for your preference, your comments have been a faithful copy of what our hotel and its staff are, our team is the most valuable thing we have, the hotel is what it is, for them, we will gladly share your comments with all our team of work. We hope you can come back soon Receive a warm...

Pekin, Illinois
Reviewed 2 weeks ago

So we came back to Hotel Cozumel and Resort again this year. It is the price that gets us back because the food is still like it was last year, not much changes day to day on the buffet. We did get check into a room with two double beds and since we are not Carol and Greg Brady from...

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Helpful?
1Thank Joe S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel one more year to spend your vacation, always we do our best to please each one of the guest requests, we work hard every day for that purpose, thank you for your comments, we'll work on them to fix those red flags. Please come back soon. Receive a warm...

College Park, Maryland
Reviewed 3 weeks ago via mobile

We truly enjoyed our hotel stay. Our room wasn't royalty but we didn't come for royalty we can for a great time! The hospitality of this place was supurb and volleyball in the pool had me laughing so hard. The activity staff is too funny! The hotel was so perfect for us in so many ways. It was walking distance...

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Helpful?
2Thank mrslsanchez2016
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, All of us who work at the hotel want to thank you for your comments, all our team works hard every day to please all our guests, comments will be analyzed to work on the red points that indicates us. We hope you can come back soon. Receive a warm slaudo

Strongsville, Ohio
Reviewed 3 weeks ago

Friendly and helpful staff with hard-working activity/entertainment personnel made us feel welcome and our room was large and clean. Plenty of hot water, included the safe and a locker key for diving equipment if need be. The balcony also offered pegs and rods for hanging towels, etc. The pool was large and beautifully landscaped, plus offered plenty of lounge chairs...

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Helpful?
2Thank mike k
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, all our team works hard day by day to please each one of our different guest, We are pleased that you had very good times, and we hope you can come back soon. We'll share your review with all our team. Receive a warm saludo

Philadelphia, Pennsylvania
Reviewed 4 weeks ago via mobile

At $120 a night for a family of 4 all inclusive the price couldn't be beat. My boys loved the giant pool but it was not heated. The kids club was fun for them and since we keep kosher we only ate fruit and had drinks, but from what I've been told, the fact we didn't get sick from fruit...

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Helpful?
Thank Deborah525
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your family vacation, thanks for your comments, we'll share them with all our team, it will be a big push to continue work hard every day to please each one of our different guests. We hope you can come back soon. Receive a warm saludo

Denver, Colorado
Reviewed 4 weeks ago

This is a PS to my previous reviews of this Hotel. Have really nothing to add, great location, very friendly and helpful staff and great value. I guess if you absolutely must have and like paying extra for more stars they could have an Ice Carving on the Buffet table, but do not think that would add much for my...

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Helpful?
Thank NealHart
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Many thanks for choosing one more time our hotel to spend your vacation, we really appreciate all your lovely comments, as you realize, all our team works hard every day to please each one of our customers, also thanks for reserved already one more room, so if you do not mind I would like to know if you...

Harrison, Arkansas, United States
Reviewed 4 weeks ago via mobile

Flew in January 3rd, checked in quickly. We have been staying here for years. Some of the issues that never change are food gets old quick and kids in the hot tub even though there are signs saying it's adults only. It's over run with kids and never hot so I stayed out of it. Several in our party spoke...

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Helpful?
Thank Melissa W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for reserving in our hotel to spend your vacation, thank you for your comments, we'll work on them to fix the red flags mentioned. Saludos Cordiales

Westerly, Rhode Island
Reviewed 4 weeks ago via mobile

Walking distance from San Miguel with plenty of shopping, lovely palms and orange flowered bushes surround huge pool, kept clean, food good, Healthy choices, mild fish and perfectly cooked veggies. Ask for guacamole. Smiling helpful staff. Fantastic Hollywood show put on by staff. Expert dancers after working all day. Ocean view has great sunsets and you can enjoy breakfast or...

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Helpful?
Thank Ellen S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for spend your vacation in our hotel, also thanks for your review, We will work on them to solve the problems encountered. We hope you can come back soon. Receive a warm saludo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $117 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want the sun to help dry wet suits, you need a higher level room”
 of 5 bubbles MontanaJoyce, 20 Feb 2017 | Read review
“Request non-connecting/adjoining room.”
 of 5 bubbles 199stephenn, 17 Feb 2017 | Read review
“Pool view as ocean view is limited”
 of 5 bubbles 109DonF, 16 Feb 2017 | Read review
“See full review.”
 of 5 bubbles BobFromVerona, 14 Feb 2017 | Read review
“Rooms toward the street side are somewhat noisy from traffic. Elevators are quick and easy to access.”
 of 5 bubbles mikekG7354GM, 1 Feb 2017 | Read review
5 of 5