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Hotel Cozumel and Resort

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1,686 Reviews from our TripAdvisor Community

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Showing 1,456: English reviews
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Rose Creek, MN
Reviewed 1 week ago NEWvia mobile

Stayed February 10 to the 15 and what we expected. Clean rooms, friendly staff and okay food with a nice walk to town for other activities. Breakfast was good but could use less cheese in the omelets. Juice was good and other items okay. We had supper one night in house which was good, but buffet. The staff was awesome...

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Thank JMB_RoseCreek_MN
Amarillo, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Decided to take a quick two day trip to Cozumel and booked my hotel the morning I left the United States. Found a pretty good price at this all-inclusive hotel and I must say it was worth every penny. The food was palatable and plentiful. The swimming pool was nice, the rooms were clean and had excellent air conditioning. The...

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1Thank golfngyn
About Hotel's Favourite Review
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel at last minute, also thanks for your comments, all our team works hard every day to please all our customers. We hope you can come back soon. Receive a warm saludo

Joplin, Missouri, United States
Reviewed 1 week ago NEWvia mobile

Welcome home is the new motto here. Friendly and courteous staff ready when you need them. All inclusive dining and drinks available. 3 areas to chose from during the day for food. Spacious pool and deck area. Come and visit, and Welcome Home

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Helpful?
Thank Dan L
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for choosing our hotel to spend your vacation, also thanks for your comments, we'll share them with our team. We hope you can come back soon. Receive a warm saludo

Grand Junction, Colorado
Reviewed 1 week ago

We stayed at Hotel Cozumel as part of a group diving vacation. We had the "all inclusive" package. The resort is very clean and efficiently run. The dive shop is located directly across the street and is in fact located in the building were breakfast and light lunch is available. The fish served at dinner (cooked with a different &...

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Helpful?
Thank wcosue
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your diving vacation, all our team works hard every day to please each one of our different customers. We greatly appreciate your comments. We hope you can come back soon. Receive a warm saludo

Montana
Reviewed 1 week ago

This hotel is fine. It's clean and has good customer service and all options you could want. It does not have a long generous beach that gently slopes into the ocean because no hotels in the area do. It's not a fault of the hotel, it's how the island is made, and that's ok. We had the all-inclusive option. The...

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Helpful?
Thank MontanaJoyce
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, all our team works hard every day to please each one of our different customers, we greatly appreciate your comments, because it is a clear photograph of our service in the hotel We hope you can come back soon. Receive a warm saludo

Reviewed 1 week ago

Have stayed here probably eight times. Enjoyed all but one time (had a connecting room, and they are very noisy). Very friendly staff. Seems like they are always working on something to keep the place up. Think it is very reasonable for what you get.

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Helpful?
Thank Stephen N
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation one more year, as you say all our team works hard every day to please each one of our different customers, we greatly appreciate your comments, we'll share them with our team. We hope you can come back soon. Receive a warm saludo

Ames, Iowa
Reviewed 1 week ago

Well I keep going and going anyway. (Going to this hotel) My family have been regular visitors to Cozumel for about 7 years, trying 4 other resorts and hotels prior to coming to the Hotel Cozumel. This hotel represents the best compromise for what we want in a vacation. Easy walk to town, value for the dollar, snorkeling, food etc....

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Helpful?
Thank Don F
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation one more year, every day all our team works hard to please each one of our different customers, we greatly appreciate your comments, we'll share them with our team. We can not wait to greet you with a big hug, this June. Receive a warm...

Reviewed 1 week ago

We stayed at Hotel Cozumel and Resort for five days we paid extra for the all inclusive. The pool is huge and awesome. The beach isn't really a beach it is all man made. The water is rough by the "beach" not a great place to swim. The food was good for an all inclusive, they served something different at...

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Helpful?
Thank Holly N
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, as you saw, all our team works hard every day to please each one of our different guests. We hope you can come back soon. Receive a warm saludo

Patong, Thailand
Reviewed 2 weeks ago

The hotel is in a great location for a scuba diving trip, just across the street from the dive shop and beach. Excellent dive sites are as close as a 10 minute boat ride, with many others farther away, but well worth the time. The dive staff is very good, and the shop is fully equipped. The meals all buffet-style...

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Helpful?
Thank BobFromVerona
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for choosing our hotel to spend your vacation, all our team works hard every day to please each one of our different guets. We hope you can come back soon Receive a warm saludo

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

The rooms are basic, not luxurious, but very clean and comfortable. If you request the ocean view like we did, you will find that there is a lot of traffic on the road between the resort and the water, so you may want to request a pool view, I would think it to be much quieter. One of the disappointments...

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Helpful?
Thank Mary Cay T
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend your vacation, all our team works hard every day to please each one of our different guests. We hope you can come back soon Receive a warm saludo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $117 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want the sun to help dry wet suits, you need a higher level room”
 of 5 bubbles MontanaJoyce, 20 Feb 2017 | Read review
“Request non-connecting/adjoining room.”
 of 5 bubbles 199stephenn, 17 Feb 2017 | Read review
“Pool view as ocean view is limited”
 of 5 bubbles 109DonF, 16 Feb 2017 | Read review
“See full review.”
 of 5 bubbles BobFromVerona, 14 Feb 2017 | Read review
“Rooms toward the street side are somewhat noisy from traffic. Elevators are quick and easy to access.”
 of 5 bubbles mikekG7354GM, 1 Feb 2017 | Read review
5 of 5