Carretera a Chankanaab Km 7.5 Zona Hotelera Sur, Cozumel 77600 Mexico
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About
#2 of 4 resorts in Cozumel
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
The Fiesta American Cozumel All Inclusive offers upscale and family-friendly accommodations on Cozumel calm southwestern shore, which happens to offer some of the best scuba diving and snorkeling in all of Mexico. Guests can flow from the terrace swimming pool to the open-air lobby bar, from the coffee bar to the game room, and back again, making it easy for everyone in the family to find a spot that makes them feel happy and free. There are five on-site restaurants and multiple bars, with a la carte or buffet dining all day long and late into the night. There's a business center, workout room, boat dock, kids' club, movie area, game room, and a variety of lounging areas so guests can find just the right ambiance, any time of day. It's the ideal setting for families, friends and couples to create unforgettable moments they will remember for a lifetime.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Game room
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Kids club
Highchairs available
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Bay View
Languages Spoken
English, Spanish
Hotel links
Location
45Car recommended
Grade: 45 out of 100
459Restaurantswithin 10 km
153Attractionswithin 10 km
Carretera a Chankanaab Km 7.5 Zona Hotelera Sur, Cozumel 77600 Mexico
Name/address in local language
Getting there
Rental CarsSee all Cozumel car hire
3001Reviews556Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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+1
#1 If I wanted to sit at a pool, I would have stayed at home. I wanted a beach that didn’t exist like the hotel advised. Whatever you read on their website is NOT accurate. For the beach being closed, the pool doesn’t have enough seating to accommodate all the residents. #2 Service was HORRIBLE. The hotel was understaffed and the employees were rude. We spoke to the service manager as well as the property manager about our issues. The ONLY thing they did right was releasing us from our reservation and giving us our money back to go stay somewhere else. If you’re looking for a quick escape from Fiesta, try I Iberostar. They’re wonderful there.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at Fiesta Americana Cozumel All Inclusive
Responded 2 weeks ago
Dear alexjS5097AK: Thank you for bringing your recent experience to our attention. We apologize that the service you received from our staff did not meet your expectations. This is not the level of service we are known for, and we are disappointed to hear that we fell short in your case. We take all feedback seriously and will be addressing the issues you raised with our team to ensure that we improve the quality of our service moving forward. We appreciate your honest feedback and hope that you will give us another chance to provide you with a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
Awesome resort with 5 star staff that care about your experience! The good: Starting before we flew out we were contacted be customer service to confirm our travel and negotiate upgrades. We were able to negotiate a good priced upgrade for a semi-private plunge pool suite. Wait staff is amazing. Starting with Arturo and his amazing breakfast crew in the morning, Manuel, Isabel, and Miguel are fantastic and by day 3 we didn’t have to wait at the table to order because they had them waiting for us by the time we got back from the breakfast bar. Saul and the concierge team were equally as excellent providing solid recommendations for activities and very low pressure when we indicated our disinterest in the “presentations”(timeshare). The pool staff Edwin was very attentive and prompt with all orders. 5 star experience all around. They hotel put us on the members only excursion to Cielo to snorkel! It was a great trip. We saw lots of starfish and a stingray. The reef across from the hotel was amazing and had better experience than going to Cielo reef..saw a “dory” fish, puffers, clown fish, and many others! The not great but manageable: Pool suite was essentially 2 Rooms a living room and a bedroom.. the bedroom suite AC Unit was on its last leg.. but the room stayed comfortable enough that we just slept with just the sheets and were more than comfortable. The main pool was great until a lot of guests arrived.. it could use a good cleaning as the edges off the pool started to get a bit dirty and show some green algae. The beach across from the hotel is actually more reef.. but we just bought some snorkeling gear and had an excellent time doing that!…
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Tip well
Bring small bills for tips and cab fares $1,$5,$10
Be kind and respectful!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Walter Cordova, Propietario at Fiesta Americana Cozumel All Inclusive
Responded 19 Sept 2022
Dear Tonbetter, on behalf of all of our staff I want to thank you for such a kind review, mentioning the names is one of the best ways to recognize them. We always want to offer you the best and also we are looking forward to welcome you again in the near future. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I should have paid more attention to the bad reviews… shocked that this place is considered 4-stars. It’s more like a holiday inn but with an awful mold and mildew scent. I had to ask for a different room because the first room smelled straight up like a public restroom and reeked of urine. The second room didn’t get that much better and my hair still smells like the moldy basement/room. Don’t stay here. I really regret it and wish I could get a refund.
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at Fiesta Americana Cozumel All Inclusive
Responded 2 weeks ago
Dear : ggiumma: We appreciate your comments. We regret that your experience has not been entirely to your liking. One of our most important goals is to provide the best service to all our guests. We will take notes about your stay to find out what happened with the area managers, regarding the beach club our corporate is working on it since they are administrative issues.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The staff were helpful and quite welcoming. It was well staffed. The style of the hotel is very comfortable for me. The hotel is in need of maintenance though. Our first room smelled awful and had black mold on the ceiling. They changed out our room graciously, but it cost us an upgrade. The new room was nice. And then the rains started and the water was dripping in from the ceiling. We were not on the top floor... After the rains, i can see they had previously painted the ceiling area but the existing water damage became evident. The bed was comfortable and linens nice quality. The all-inclusive was a new experience and I understand the appeal. Fun short shows each evening, snacks, coffees, drinks. However, sitting in the sauna costs about $22US unless you book a treatment which costs a lot more. The buffets seemed varied enough but were a nightmare for gluten intolerant or other food allergies. My biggest concern is the lack of facility at the beach club. The photos show chairs and a habitable area, but they say there is no service. Not only is there no service, the facilities they advertise are not there. DO NOT be conned into "you can use the beach club, there is just no service there" we figured that meant we would have to take our own drinks and noshes from the other side of the street. NO. There is no place to relax. No chairs, no lounges, no easy or safe access to the water, no pier, no toilets, nothing! Not only does service not exist, the abandoned, previous beach club structures are an eyesore and attractive nuisance. The hotel staff insists this beach club was closed by the government. Yet, immediately north and south beach clubs operate fine and well. Seems only this property is subject to a government closure. The plus side is that we did get in the water one day and had the best snorkeling of our entire trip! The bar - and everything else closes at 10. If you are a night owl you will not be pleased. The pool pretty, yet undersized for a hotel this large and without beach club it's crowded and LOUD. Mexican pop music continuosly. No adult only time in the water. Maybe once they reopen the beach club and tear out water damage from the hotel and rebuild it will be excellent. We booked through Hilton Grand Vacation Club. This is the first time we feel Hilton has let us down. …
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Date of stay: November 2023Trip type: Travelled with friends
Room Tip: Not worth the room cost plus the $115/person/day "all inclusive" fee.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at Fiesta Americana Cozumel All Inclusive
Responded 4 weeks ago
Hi Freedom785282: Thank you for bringing your recent experience to our attention. We apologize that the service you received from our staff did not meet your expectations. This is not the level of service we are known for, and we are disappointed to hear that we fell short in your case. We take all feedback seriously and will be addressing the issues you raised with our team to ensure that we improve the quality of our service moving forward. We appreciate your honest feedback and hope that you will give us another chance to provide you with a better experience in the future. Please le us know if you need something else Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointed in this hotel. The website amenities and photos are false. There is no service on the beach and the beach is across the street. Upon arrival we were supposed to receive a sparkling wine drink. Ended up being pink lemonade. Food is very limited no alcohol with room service and no alcohol before the bar opens at 11 AM and then the bar closed at 10:30. Only one bar on the premises very limited food and always was served cold. Ants in our room. had to request a coffee maker, and when we did, they would only give us two coffee pods per day, which is ridiculous since it slept nine people. after the two pods they were going to charge us. We try to address art issues every day and nobody cared or try to address it. Do not waste your money at this hotel.
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Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at Fiesta Americana Cozumel All Inclusive
Responded 24 Oct 2023
Hola Atreadwell2003: We want to apologize for the issues you had, but also thanks for pointing them, this will definitely help us to work on our opportunity areas. We hope to have the opportunity to welcome you again and offer you the best just as the first time. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked Fiesta Americana through RCI. The staff was wonderful, including housekeeping, the spa and the servers in the restaurants. The facility itself is dated. While the king size bed was very comfortable, the rest of the furniture was dated and worn. The food in the specialty restaurants for dinners was good (not extraordinary) however lunches were limited and the food, mostly Mexican fare, was just ok. Fresh fruit was offered at breakfast, but not at lunch. The resort was clean beyond reproach and service was always available. The beach associated with the property is not a swimming beach. If you want a beach experience, you need to rent a car or take a taxi to one of the many free beaches in Cozumel. I would rate the resort between a 3 & 4 overall. All of the rooms have balconies. We had a studio that had a Lavazza espresso maker and a small refrigerator that was always well stocked with beverages and snacks which were included in the all inclusive fee. Many excursions are available for extra fees and can be booked on site. Car rental can also be booked on site, and taxis are readily available. Not having a connected swimming beach was a big disappointment to us. The resort, otherwise, was family friendly.…
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Review collected in partnership with RCI
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at Fiesta Americana Cozumel All Inclusive
Responded 24 Oct 2023
Hola NonnaAnn: We appreciate you for taking the time to write a review about our hotel. These specific comments of our place, room, and service are so brilliant, we are happy to know that you liked our rooms and found them very spacious and clean. We are also taking into account your other notes since this helps us to improve in all our areas. About our beach area, the corporate is working on it. Hope to have you back very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotels waterfront is still closed. This includes the pier, making it impossible to have a dive boat puck you up at the hotel. Also the pools are still in very poor condition missing tons of tiles. I would avoid this hotel until things get turned around there.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Avoid this hotel. Whats the point of traveling to Cozumel and not having a waterfront.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Walter Cordova, Owner at Fiesta Americana Cozumel All Inclusive
Responded 2 Oct 2023
Hi Todd D : Thank you for your review . We apologize for the inconvenience caused by the closure of the waterfront and the poor condition of the pools. We understand how important these amenities are for your stay. We appreciate your feedback and will share it with our team to help us improve. We hope you will consider giving us another chance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great attention and service. We took a boat/snorkeling tour and loved the experience! Tour El Cielo. Our guide, Adrian, was knowledgable, attentive, and enhanced the tour significantly with lots of local insights. His tips helped us have a better time on the island and save a lot of time!
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at Fiesta Americana Cozumel All Inclusive
Responded 27 Sept 2023
Hello Roving 765107 : Thank you for taking the time to provide feedback. We are glad to hear that you enjoyed your stay and that we met your expectations.We hope to have the fortune to be your hosts again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do NOT stay here. It is so outdated, they lie and say oceanview but it's not. Rooms are freezing, so if you feel unwell, good luck. Walls are super thin and annoying partiers are up all night. They said they would refund me, I had a doctor see me and wrote my diagnosis, but they ended up keeping 4 nights payment when I only stayed 1 night. Terrible location, no beach access to ocean.
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at Fiesta Americana Cozumel All Inclusive
Responded 1 Sept 2023
Ho Excursion45007991272: Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay with us. We take all feedback seriously and appreciate your comments. Our main goal is to always give the best service to all of our guests, your notes help us to improve in all our areas. Thank you for staying with us, and we hope to have the opportunity to make your next visit a more pleasant one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Big disappointment. Beach is rocky (expected) but access and lounging area is closed as is entire beach area. No pier for dive pickup, stairs to water in disrepair, no chairs, cushions- nothing. Single pool was crowded and full of kids. Food was mediocre at best. Concierge was mainly interested in selling their vacation club. Tour desk was unenthusiastic. Service was good- rooms were great.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don’t go if you want any beach access or half-way good food. Drinks were watered down.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at Fiesta Americana Cozumel All Inclusive
Responded 1 Sept 2023
Hi, Go080614: Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay with us. We take all feedback seriously and appreciate your comments. Our main goal is to always give the best service to all of our guests, your notes help us to improve in all our areas. Thank you for staying with us, and we hope to have the opportunity to make your next visit a more pleasant one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 223 - USD 382 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta americana cozumel all inclusive hotel cozumel, fiesta americana cozumel dive resort, cozumel fiesta americana
FORMERLY KNOWN AS
Fiesta Americana Cozumel Dive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
102
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Claim Your ListingFIESTA AMERICANA COZUMEL ALL INCLUSIVE: 2023 Prices & Reviews (Mexico) - Photos of Resort - Tripadvisor
Frequently Asked Questions about Fiesta Americana Cozumel All Inclusive
Which popular attractions are close to Fiesta Americana Cozumel All Inclusive?
Nearby attractions include Cozumel Bar Hop (7.0 km), Santa Rosa Wall (7.3 km), and The Mayan Cacao Company (6.0 km).
What are some of the property amenities at Fiesta Americana Cozumel All Inclusive?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fiesta Americana Cozumel All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fiesta Americana Cozumel All Inclusive?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fiesta Americana Cozumel All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Fiesta Americana Cozumel All Inclusive?
Conveniently located restaurants include Ix Kool, Three Amigos, and Jimmy Buffett's Margaritaville.
Are there opportunities to exercise at Fiesta Americana Cozumel All Inclusive?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Fiesta Americana Cozumel All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Fiesta Americana Cozumel All Inclusive offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fiesta Americana Cozumel All Inclusive?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Fiesta Americana Cozumel All Inclusive?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (7.8 km).